Status of Hidevolution

Discussion in 'Alienware 18 and M18x' started by sirlagzalot, Oct 24, 2020.

  1. sirlagzalot

    sirlagzalot Notebook Enthusiast

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    I sent in my m18x r2 because one of my gtx 980m's stopped showing up. I figured they installed them originally so who better to troubleshoot the problem. They received it on September 24th and everytime I call or message no response for days, then first message was they can't duplicate problem, so I asked if both video cards were working?, and after about a week they replied or sorry was talking about someone else's system. Now after another week of calls and messaging, I get a response saying previous tech left and he would be taking over and let's me know they've only had my system since the 13th of October, what, so I sent him confirmation that it arrived and was signed for on the 24th of September. Days go by and he responds oh yes it arrived but it took a long time to check it in , what the other tech was supposedly already working on it for weeks. I asked twice now for somebody to call me and let me know what's going on still no response. I don't want to lose my pristine m18x r2 that has served me well for years and built like a tank, but I'm really starting to worry about my first ever Alienware laptop.
     
  2. Reciever

    Reciever D! For Dragon!

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    M18x-oldie and sirlagzalot like this.
  3. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I don't see any open RMAs.

    Please send me a PM mentioning your real name and email address account that you use for HIDevolution
     
    M18x-oldie likes this.
  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    @sirlagzalot provided me with his RMA ticket number, it is with our tech support team and he will be contacted tomorrow.
     
    Aroc, M18x-oldie, Maxware79 and 2 others like this.
  5. JRE84

    JRE84 Notebook Deity

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    I have heard enough bad stuff about hidevolution over the years to wonder....are all these people liars or is their a bigger problem at hand
     
    seanwee likes this.
  6. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    If they’ve been around for years, they can’t be a bad business or else they would have packed up shop a while ago
     
    @tomX, Spartan@HIDevolution and Aroc like this.
  7. JRE84

    JRE84 Notebook Deity

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    essentially your saying bad businesses don't exist
     
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  8. Reciever

    Reciever D! For Dragon!

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    I absolutely despise this type of communication, it is what is leading to much of the crumbling communications across the globe.

    You are literally quoting him, and reading in a message that doesnt exist, claiming it to be his message to us.

    Its intellectually lazy and/or dishonest.

    There are an almost infinite amount of points you can argue against HIDevolution, I suggest you start there instead of re-framing what others are actually saying.
     
    @tomX, Aroc and electrosoft like this.
  9. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I’m saying bad businesses don’t stay in business for long. They’ve been around since 2007.
     
    Spartan@HIDevolution likes this.
  10. sirlagzalot

    sirlagzalot Notebook Enthusiast

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    I just wanted to update everyone on the status of my computer. I didn't get it back until last month about four months after I sent it in. When I received it, it was perfectly packaged, but what was inside was damaged and clearly dropped, when I call HIDevolution they told me after four months they received it that way and never said anything because they receive computers like that all the time. I said wouldn't a company tell the owner or at least ask if it was damaged so a claim could be filed, also was told they take pictures of incoming computers, but somehow they didn't take pictures of mine. I sent it in just to get bios updated and possibly fix my secondary video card, it took four months and no video card couldn't source it, ok but four months to update bios. I keep all of my electronics in as new condition and this was my first Alienware and now it's destroyed. I talked to employees as well as owner of HIDevolution and they all say it's a he said she said situation, no its not, not after four months of almost nonexistent contact . They offered to try and fix it but I have no confidence they would ever fix it or care to get it back to the condition they received it in. I just wanted to say this because maybe I can save someone the heartbreak and headache of dealing with this company. I know they will deny everything and just say I trying to get something, but sorry I'm not letting them take that out, I have other Alienware laptops, I'm just heartbroken my first ones days are over.
     
    Last edited: Jan 24, 2021
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