I sent in my m18x r2 because one of my gtx 980m's stopped showing up. I figured they installed them originally so who better to troubleshoot the problem. They received it on September 24th and everytime I call or message no response for days, then first message was they can't duplicate problem, so I asked if both video cards were working?, and after about a week they replied or sorry was talking about someone else's system. Now after another week of calls and messaging, I get a response saying previous tech left and he would be taking over and let's me know they've only had my system since the 13th of October, what, so I sent him confirmation that it arrived and was signed for on the 24th of September. Days go by and he responds oh yes it arrived but it took a long time to check it in , what the other tech was supposedly already working on it for weeks. I asked twice now for somebody to call me and let me know what's going on still no response. I don't want to lose my pristine m18x r2 that has served me well for years and built like a tank, but I'm really starting to worry about my first ever Alienware laptop.