Spectre x360 reliability / heat problems?

Discussion in 'HP' started by moomax, Dec 4, 2015.

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  1. moomax

    moomax Newbie

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    Can anyone comment on the reliability and heat production of the Spectre x360? Specifically, the new skylake model but it would be good to know how reliable people found the old model as well. Some reviews indicate the bottom can get 45C which is really hot! I've had problems with HP laptops overheating and dieing in the past so wondering how everyone is finding the x360 holding up.
     
  2. eth3rton

    eth3rton Notebook Consultant

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    I'd also be interested in this. The new x360 is on my short list of potential laptops.
     
  3. adrynalyne

    adrynalyne Notebook Consultant

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    Actually, 45c isn't that hot.

    My laptop only gets warm when compiling software or playing a game. Otherwise it stays cool and a lot of time the fan doesn't kick on. I imagine Skylake runs cooler.
     
  4. thisisourlunch

    thisisourlunch Notebook Enthusiast

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    what i heard is HP always reduces CPU or GPU frequency to get lower temp!
     
  5. titanlord1

    titanlord1 Notebook Consultant

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    can you link me to which model of the hp spectre x360 has skylake? i cant find it for some reason :S
     
  6. zeroid

    zeroid Newbie

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    I've been trying to find out about the specs of each model number too, the ones listed on the HP store page (UK) are mostly Skylake - it will say "6th generation intel processor" (scroll down to the laptop list at the bottom)
    http://store.hp.com/UKStore/Merch/Offer.aspx?p=c-spectre-x360

    e.g. 13-4108na, 13-4106na etc are Skylake and come with Windows 10 instead of 8.1...
     
  7. Ravenblue3

    Ravenblue3 Newbie

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    I have an HP Spectre X360 that is just shy of a year old. At the 4-6 month mark I started having issues with it - crackling speakers, HDMI freezing when streaming (only fix was a hard restart) and intermittent overheating on the bottom left corner. After several calls to update the bios, drivers, etc. the problems persisted and only got worse until the overheating was to a level of where it was too hot to even put it on my lap. It became a consistent problem. I just received my laptop back today after sending it to the repair center twice. It seems as though the speaker issue and freezing HDMI issue have been solved, but it's too soon to tell since I've not had the laptop long in between the two repairs. The overheating issue has not been fixed. They claim to have replaced the motherboard, sound card and fan. The overheating issue is still present all the time, running very hot and now the fan just runs constantly. The customer service during this situation has been poor even elevating two people above the first who answered in customer service. They are not helpful and just keep repeating themselves and trying to pressure me into sending it for repair where they assure me it will be fixed this time. I have had an extremely frustrating experience and at this point I have no faith that they even know how to fix this issue. I love the design of this laptop, but it is a poor quality/design, and HP customer service is awful. My advice is go elsewhere for a laptop. Don't buy the HP Spectre X360. I regret this purchase and hope that they'll provide me with a prorated refund at this point so that I can get a different brand.
     
  8. hunterdt

    hunterdt Notebook Guru

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    Thank you, this is very helpful. I almost bought a New Spectre x360 yesterday.
     
  9. Ravenblue3

    Ravenblue3 Newbie

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    I'm glad you saw my review. I ended up sending it back a third time, and they replaced the heat sink, heat sink module and motherboard. Unfortunately, the overheating issue persists. I see they're touting dual fans on the latest version. It makes me wonder if they're just trying to cover up the issue. After three repairs with no fix they offered me an HP gift card to purchase a new machine. I was shocked that I had originally paid $950 with a work discount but they offered me the full price of $1025 on the gift card. I wish I could've gotten a visa gift card to buy a different brand, but I was tired of fighting with them. I will purchase a different model similar to what I gave for work and hope for no issues. Good luck in your search.
     
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