Spectre x360 13.3 ac040ca - Days old - right side of monitor very dimm BUT ...

Discussion in 'HP' started by wellhung, Sep 2, 2017.

  1. wellhung

    wellhung Notebook Enthusiast

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    Hi,



    I just recived this laptop couple days ago. It was fine the first couple days.

    Today though, the screen is very DIMM on the right side of the screen, it's like there's no backlight.

    I see few spot light looking light sources on the dimm side(right) meaning possibly that most of the backlight are off, whereas on the left side it's all uniformly lit (you don't see spotlight looking light sources).

    BUT THEN I was on my to reset my laptop (to return), and that needed me to connect to a power source, the next thing I saw(the reset was completed) the whole display is lit properly. So I'm not sure if its's the power or the reset. What's going on? Is this software?

    I know I should just return it because this is not normal. Or is this some windows update? Is it possibly for software to partially lit a laptop's backlight?

    I'm just wondering if this is widespread issue with HP, this mode, or ultrabooks (my first).

    Thanks!
     
  2. IceDragon7

    IceDragon7 Notebook Evangelist

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    I haven't seen anything like that on my unit. I would get a replacement. I can't think of any reason why a faulty driver/software would cause part of the screen to go dim. This sounds like a hardware issue. You didn't happen to get a picture of it did you?
     
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