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Sound Blaster Recon3Di Defect Discussion Thread - Find Solutions and Ask Questions Here [M18x R2, M17x R4 Audio]

Discussion in 'Alienware' started by Peter, Oct 1, 2012.

  1. Peter

    Peter Notebook Evangelist

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    Well fellas, we all know that refresh revisions comes with Creative Sound blaster Recon3Di, literally Audio output is loud, crispy & clear. But it came with some error, as on restart randomly sound card not detected as no audio and we need to restart many times to get back on track or throw laptop into sleep, then need wake up beast to roar again :D To overcome this problem Dell has release Bios update A04(M14x R2),A05(M17x R4),A03(M18x R2), unfortunately after updatin to latest Bios still we face same audio not detected error and its frustrating that i know as ive gone through it :)

    The Audio error is not Hardware related as in most case Dell offers for MB replacement, its software. If some of youve guys have fresh install windows and notice that there were not any single problem with audio before Windows update. Yes problem related to windows update, as after updating windows problem occurs again randomly.

    Good News.... I have found temp. solution for this issue. Well its tinny Fix It utility provides by Microsoft to automatically diagnose and fix Windows audio playback problems, which can download from below link

    Microsoft Fix It

    I've applied this tweak few days back, so far i'm not encounter with same problem again yet. Hence i think its perfect solution to solve this issue, like to share with you fellas :)
    Ohh yeahhhh if it wont fix it then knock on my door but please dont bang it haha....Game On!!!!
     
    Oh Hi. likes this.
  2. Prasad

    Prasad NBR Reviewer 1337

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    "This troubleshooter does not apply to your system."
     
  3. radji

    radji Sanity = √-x

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  4. hdisnice

    hdisnice Notebook Enthusiast

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    Hello, did you fix it when no device found or after the device came back ?

    just to be sure.

    I will try it next time i got no audio device...

    Thank you
     
  5. somms

    somms Notebook Evangelist

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    [​IMG]



    FWIW: Fixed the audio issue I was having on my Win7 M17xR4 by uninstalling Dell's Creative bloatware and just updating to the latest Win8 Creative Sound Blaster Recon3Di X64 driver instead...

    [​IMG]

    To grab this driver, just go to Microsoft Update Catalog then sort by "last updated"...Version: 6.0.100.2040 should be listed at the top. Its a Win8 64-bit driver but is backwards compatible w/Win7 on my M17xR4!;)
     
  6. Peter

    Peter Notebook Evangelist

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    @hdisnice; As mention on my first post, i had randomly issue as ' Audio card not detected', mostly on every time ive restart system. so i had to put it into sleep mode then wake up then audio come back on track which is very annoyin..
    After applyin this fix now im not facin any randomly audio issue.
    Just you will need to run app. it will check for audio issues then ask for system system restart Done!!!

    @somms Great find mate... do you feel any sound improvement over Dell stock driver..
     
  7. hdisnice

    hdisnice Notebook Enthusiast

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    @Peter : i try your fix, but not fixed my problem, today i got no sound...

    @somms what was you problem before this update ?
     
  8. dandan112988

    dandan112988 Notebook Deity

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    I just lost my audio after a windows update. I tried the fix the OP posted but it didnt work for me. Running bio a08 from the factory. I then looked up those drivers from the microsoft catalog but then i download them its just a folder full of a bunch of files. How do we get this thing to launch. Or is there another way to fix it? I completely lost my audio devices after the update.
     
  9. Mr. Fox

    Mr. Fox Overclocked | Overvolted Moderator

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    Just uninstall the Creative drivers from Dell, then reboot. Windows should find its own drivers automatically. If not, open the device in Device Manager, select Properties. Go to the Driver tab and select the button to update the driver and let it search online. This should work... it did for me. This is basically the same thing as what somms did, only accessing the Windows Update Catalog through Windows instead finding it manually on the web.

    CreativeSBRecon3Di.JPG
     
  10. eaharvey87

    eaharvey87 Newbie

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    I had the same problem after upgrading to the newest BIOS on my m17x R4. Problem solved after uninstalling all creative software besides the webcam, then going to Dell's upgrade page and downloading the audio Creative software for Windows 8 64-bit. Drivers installed, device detected, problem solved.
     
  11. Radi324

    Radi324 Notebook Evangelist

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    I was enjoying sound from my AW when a windows update popup came up and I shut down the system to let Windows do its thing (as for myself, I went to sleep). the next day, I noticed that the speakers seemed muted... tried to open the volume control, told me that no speakers/headphones were detected. that was very weird, as I had already made extensive use of my speakers. another windows update popped up, installed it, restarted and the problem was gone. however, I switched on the rig on today and the problem is here and it seems it's here to stay this time. uninstalled the NVIDIA sound driver (and Windows promptly reinstalled it), downloaded the Soundblaster drivers from Dell, but when I tried to install it, error messaged showed up saying there are no compatible devices. seemingly at a loss, it seems the only option left it to reinstall the OS? I don't want to go down that road, I spent hours configuring the current setup. I know, should've made a backup before installing the update and what-not... and I usually turn off windows updates right from the start, I slipped up on that one this time. any help would be much appreciated!
     
  12. Mr. Fox

    Mr. Fox Overclocked | Overvolted Moderator

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    Uninstall the Sound Blaster Recon3Di driver package in Control Panel > Programs and Features, reboot and then let Windows install its own version.

    After that, download and install this version. It has been working good for me, and I used to have that same issue.

    Download: Creative Sound Blaster Recon3Di Package

    Select File > Download from the menu once the above linked page loads.

     
    j95 and d4f_mac like this.
  13. Radi324

    Radi324 Notebook Evangelist

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    while uninstalling, it kept on getting stuck @ 17% (seemed to be uninstalling Alchemy). tried running your package but of course it stated that it couldn't detect any sound hardware and setup exited. I might be missing out on something very simple but for the life of me can't put my finger on it. thanks by the way Mr. Fox!

    edit - found an AudioFX program on the programs list, tried to uninstall that and setup crashed before it even started. running windows 7 HP

    edit 2 - uninstalled McAfee and tried uninstalling Creative once again, it's working - the anti-virus seemed to be blocking the uninstallation for some reason or other. waiting patiently now
     
  14. Radi324

    Radi324 Notebook Evangelist

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    "Setup is unable to detect any product on your system" - and exited without installing anything. finished the uninstallation, but funnily enough Windows did not install any drivers by itself
     
  15. Radi324

    Radi324 Notebook Evangelist

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    Update - ran AlienRespawn, set it back to first day of usage, problem is still there. getting frustrated, not even headphones are working.

    Update #2 - I fixed the problem by accident? Closed the lid, came back after 15 mins and the sound was here. Could it be a loose cable or something? hope it's not that... I hate opening up laptops after a mere 2 days of enjoying them
     
  16. J.Dre

    J.Dre Notebook Prophet

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    Edit: Seems it is a common error, I did not know this! My bad.
     
  17. kennyman

    kennyman Notebook Enthusiast

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  18. Mr. Fox

    Mr. Fox Overclocked | Overvolted Moderator

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    Indeed, it is a known issue with the Alienware audio driver package. The problem you have to get past initially is the audio hardware not being recognized. Until you achieve that, none of the drivers are going to install because the chipset is not recognized. It is disabled somehow. Once you get it to come "back to life" you can uninstall and reinstall drivers correctly. The factory drivers gave me nothing but problems... and it sounds like you are going through the exact same experience.

    Doing what is post #5 in the above thread should get the Windows Update version to install. You need to remove the original driver package completely and be running the Windows Update version or have no driver installed before the updated driver package I linked will work. After removing original Alienware driver package and installing the Windows Update version, you need to restart the system between updates. I had no problems running the driver from the Windows Update Catalog. The only downside to it is there is no audio control panel.

    The driver package I am using is an updated version I downloaded directly from Creative. It is slightly older, but is working perfectly and it includes all the bells and whistles with the Recon3Di control panel. I am using the same driver package under Windows 7 and Windows 8 in my dual-boot configuration. It works perfectly with both versions of Windows. I installed it over the top of the driver from the Windows Update catalog in Windows 8, and installed it from scratch in Windows 7.

    Recon3Di.JPG Recon3Di-CP.JPG

    Although it will not solve your current problem, McAfee has all kinds of issues, some of which have been brought to our attention by Dell/Alienware reps in this forum. You also need to rid yourself of that program and get a better antivirus if you are running Windows 7. Microsoft Security Essentials works excellent and it is free. (Windows 8 has its own native antivirus and no added protection is required.)
     
  19. Mr. Fox

    Mr. Fox Overclocked | Overvolted Moderator

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    This is from another thread, but same problem... might be useful here, too.

     
  20. Radi324

    Radi324 Notebook Evangelist

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    seems to have taken care of the problem. the only thing I was doing wrong was the "coming back to life" thing (seems like I didn't watch enough DBZ in my youth), and once I did that uninstalling and reinstalling was easy. the only thing which wasn't done was the automatic reinstallment of drivers by Windows - however, once I reinstalled the Creative software, the sound was still working, so I took it as a good sign, restarted and installed Mr. Fox's version. so far, so good. let's hope it holds out! +1 rep to both of you

    p.s. Mr. Fox, was the control panel automatically included in the package you gave me, or do I have to download it from somewhere else?
     
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