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Sony VAIO USB problems

Discussion in 'Sony' started by crimsontwo, Jan 13, 2009.

  1. crimsontwo

    crimsontwo Notebook Geek

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    OK. All of a sudden my USB mouse stopped working. I tried a different port but Windows would still give me "USB device not recognized" message. I Googled the issue and it appears that this problem is known and there's a fix that involves removing a couple of INF files/etc. (http://kenno.wordpress.com/2008/01/26/vista-doesnt-recognize-usb-drive/ for instance). That did not help. At the same time, my USB hard drive works fine. Windows also registers the action of inserting the mouse.

    I tried booting Windows (Vista 64) installation from DVD and the mouse didn't work there as well, although it always works once you're presented with a menu. I then formatted my parition, did a clean install... and... same thing. USB ports don't recognize my 2 mice (Microsoft and Logitech).

    Moreover, after installing all drivers/etc., my bult-in webcam and fingerprint reader don't work. The latter asks to connect the device to USB. Odd, since it's built-in :) It says "biometric device" is not detected.

    This is the weirdest problem I've ever seen. Definitely not a problem with my devices nor is it a Windows problem. It appears that USB ports are, uhm, "half dead". How's that possible?

    Someone posted a similar story here: http://www.techsupportforum.com/har...ot-working-my-sony-vaio-vgn-fs980-laptop.html

    But no solution.

    Searching the web further, I see that a number of such issues come up. Is this a VAIO technical problem?

    I also tried loading Acrois True Image (disk imaging program akin to Norton Ghost) from a bootable CD (it uses a stripped down Linux system) where my mouse always works but to no avail.
    VGN-AW190.

    Resetting BIOS did not help.
     
  2. jpvs

    jpvs Guest

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    happened to me twice on my SR290. Seems to be a Vista issue. First time the problem solved by itself (I think i did the INF file replacement thing). Second time, nothing worked. I finally had to do a full format of C drive and re-install. The whole things sucked.
     
  3. crimsontwo

    crimsontwo Notebook Geek

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    It's definitely not a Vista issue (although Vista does have a problem of similar nature), since USB ports don't work under Windows and Linux, including Windows Vista installation screen where they ALWAYS work. Completely removing the partition, formatting it, installing a clean copy of Windows doesn't help. Today I also tried GPARTED (parition management software on bootable CD that's based on Linux and where I know the USB mouse works on every computer, including this one when I first used it to remove Sony's hidden partition)... and still nothing. Not wasting any more time. Sending it back.

    I say: hardware fault.
     
  4. jpvs

    jpvs Guest

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    yeah if it doesnt work off a live linux cd, then theres no hope
     
  5. |SONY|

    |SONY| Notebook Evangelist

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    ain't vista or xp problem. most vaios have shared ports and they are underpowered. my T was 'loosing' the usb powered scanner if I have WiFi/BT on. My TZ would reset the USB bridge on the left when an external USB powered 7200RPM drive is connected (all those become either UNKNOWN or USB DEVICE with no specificity). The only remedy i was able to find is to COMPLETELY shut down the machine. Take the battery for 10 sec and reconnect it. All that was sporadic, not always the same results i.e. sometimes I went without this quirk for a month or so.

    Please remember, Old HPs, VAIO and some Dells will not reset the device state UNTIL you take the battery out for 10 seconds or more. There is always power going through it. That's why your VAIO will fully drain a battery even on 'shutdown' after a few days while not being connected to the A/C

    Most VAIOS have the following on the USB BUS:

    Webcam
    TPM Device
    FingerPrint Reader
    CD/DVD
    USB Ports
    PCI-E MiniCard Bridge -> USB for Wireless & WWAN
    BlueTooth
    SD/MS Readers
    Some Have the TouchPad as well.

    You see where the whole s&it comes from, right?! :)
     
  6. jpvs

    jpvs Guest

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    thats a very useful post man, thanks a bunch
     
  7. telepathic

    telepathic Newbie

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    I have the same problem. Sony VGN-AW190jah.

    After spending hours trying every logical solution to fix this, the one that worked was unplugging everything and removing the battery for 10 seconds.

    I'm glad I found this thread. I was about to send this in for repair.

    Thanks for the solution |SONY|.
     
  8. ladyblue

    ladyblue Newbie

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    Thank you so much. I wasted a couple of hours researching on Sony's support site and chatting with their support people and nothing worked. Two minutes of my time on this site and I found my solution. Taking the battery out worked like a charm. Thanks again.
     
  9. |SONY|

    |SONY| Notebook Evangelist

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    You are all welcome!

    Too bad not everyone listens carefully when I talk and render opinion/suggest solutions. I've been there and done that (most of my posts are based on experience and I deal with hardware on a daily basis).

    Either way. I believe there should be a sticky on each forum / make on how to deal with stupid issues, like this clear Sony design flaw or how to deal with the buggy XP/Vista drivers for BootCamp that cause the rigs to completely lock up, etc. It will save a lot of time for people to search around for a solution that shouldn't have been there to begin with.
     
  10. fentonalpha

    fentonalpha Newbie

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    I am dissapointed to say i have the exact same problem with my AW120 J/H that i just bought. I was most annoyed to find out everything worked when i took it back to the store (i had the battery out).

    It is good to know that there is a solution to this problem but i am so dissapointed that i have to constantly manage my laptop with a shutdown and battery removal. I think this is grounds for a return and purchase of a new model.
     
  11. Redkeefy

    Redkeefy Newbie

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    I am having exactly the same problem with my new AW11Z/B. This is a GBP1,500 laptop and should be perfect. The problem seems to appear if I use the DVD drive to load audio CDs into iTunes. After about 5 discs, I get the unrecognised device error message. I have a Logitech cordless mouse on the USB but nothing else. Thanks for the resolution - removing the battery for 10 secs restores all to normal. The Sony support desk was absolutely useless and wanted me to rebuild the PC from the support disks, losing all may data - or to return it Sony so they could do it - and lose all my data. I am going to ask Sony for a refund as this is simply not acceptable. I had lots of trouble with iTunes too but found the solution and posted that on the Apple forums - the laptop kept deleting my library. This sure is an expensive piece of rubbish.
     
  12. |SONY|

    |SONY| Notebook Evangelist

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    Remember, it is not only a Sony problem and I've seen it since late 1999 when they started putting USB port on the laptops

    Even the EEE does it!
     
  13. SAkp

    SAkp Newbie

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    Another one with this same problem. |SONY|, your procedure worked. Thank you! Really just to say thanks and to add a data point, if it helps anyone. Mine is a FW275D bought last December.
     
  14. Emilianm

    Emilianm Newbie

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    Hello guys I have exactly the same problem...and it is the 3th time that happens.I bought the laptop 3 mounts ago. It seems that All the USB ports are not working well LAst two times I used the recovery of windows Vista and it worked after a few tries but now nothing is working.

    I will try to get out the battery!!
     
  15. Emilianm

    Emilianm Newbie

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    IT seems that getting out the battery is not working for me, and I think it is something hardware, because I have also a Ubuntu 8.10 and I have the same problem.
    LE :It is working also for me !!!.......THANK YOU VERY MUCH |SONY| ,Stupid me ..:swoon: .first time when I got out the battery out I forgot to unplug the cable ....Stupid me :):p
     
  16. Redkeefy

    Redkeefy Newbie

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    I raised this issue with Sony Vaio-link support and they have now sent me a fix. It's a change to the registry. This is what they said:

    Here is the link for the patch: http://www.vaio-link.com/CBCDL/USBRegistry.zip

    You should: Download zip file -> Save locally -> Extract (unzip) -> double-click extracted *.reg file -> click Run -> Continue -> Yes -> OK

    Note that I created a restore point before running it - just in case! I've applied the patch but I guess it will be a while before I can confirm it has done the job 'cus the problem was always intermittent. The rest of the laptop still seems to be working okay which is a good sign.
     
  17. rolandaa

    rolandaa Newbie

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    Thank you, thank you, thank you all!!!!!!
    :)

    After hours of timeconsuming agony...remove battery and there you are!

    And SONY pleeeeeeeeeeeeeeease!!!!

    This should be something you can inform customer!

    / Roland
     
  18. tbNB

    tbNB Notebook Consultant

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    I did this reg fix some time ago and while it may have fixed an issue with hibernation and USB devices, it does not correct the core problem with the AW notebook USB power problem and solution of having to remove the battery to resolve it.

    I've had this happen probably 10 times in the last month. Because it is so frequent and typically when the CPU is running at a higher level with playing back video or encoding video, I now use my notebook without the battery installed so that it is easy to unplug power, reset the USB, and plug back in.

    This is a total PIA and is very frustrating since I think it is a hardware issue that will require a on-site or 'send it in and hope for the best' repair. :mad: :mad: :mad:
     
  19. wpapolis

    wpapolis Newbie

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    Thank you |SONY|,

    I experienced this same problem and your solution fixed it!

    I was trying to "uninstalling" all "USB devices" and "USB controllers", and I believe sometimes it actually "worked" a few times. Your solution works ALL the time!

    In my case I wasn't paying attention to the devices I was plugging into my USB ports, and the likely power they would draw.

    Here, let me add more value to your post ...

    1. I plugged in an external mouse. (No problem with that, right?)

    2. I also plugged in an external 2.5" hard drive from time to time. It requires two USB ports to operate, but I think maybe the USB ports can't all be drawing power at the same time? Anyway, this USB issue would pop up from time to time.

    3. I also use an iPhone with a "Mophie Juice Pack" (Google it). Hmm ... likely this draws too much power too, so I have stopped "charging it" on my laptop, and now I think I will be removing it when I want to sync my iPhone.

    Bottom line, I guess I have to pay attention to the power draw on my USB devices with my laptop.

    USB 3 should fix this, because USB 3 will support higher "amps" to each USB port. So, I think I will be looking for USB 3 on my next laptop!

    Sincerely,

    Bill
     
  20. tbNB

    tbNB Notebook Consultant

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    @wpapolis:

    I don't think it is a USB power draw problem, at least not on the AW. I have a POWERED USB hub with my peripherals and the USB on the right side is running a Logitech wireless mouse with the micro receiver.

    Having recently installed windows 7, I continue to have this issue with losing USB ports and having to power off and remove the battery. So, now, this also proves it is not a Vista 'registry' issue as well.

    I'm waiting until 11 months old and then sending it to Sony for repair which won't be long now. Meantime, I need to create a reproducable case that causes the issue for the tech. :(
     

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