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Sony Vaio EB Left and Right Click Buttons Don't Work!

Discussion in 'Sony' started by Drew1, Oct 13, 2010.

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  1. Drew1

    Drew1 Notebook Evangelist

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    Received my sony vaio 15.5 laptop today. It looks great. However, does anyone know why the left and right click buttons below the touch pad does not work? The touchpad where i move my cursor is good and i can click using it. However, the left and right click does not work. Can someone tell me why?

    Thank you!
     
  2. Drew1

    Drew1 Notebook Evangelist

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    Hey everyone. I received my sony laptop VPCEB390X. I am frustrated with this laptop because after i opened it up and loaded it, the left and right click buttons of the touchpad did not work. The touchpad where you move the arrow worked fine. I then spoke to tech support online and on the phone and we did the screen sharing etc. After he did some changes, my touchpad is now erratic like no tomorrow. I cannot move the touchpad correctly whatsoever. Also, it seems that the left/right buttons of touchpad works now but it keeps on messing up. Does anyone have this problem? I click on it but it keeps looking like i am right clicking everything.

    Support tells me they will call me in 1 day to get something set up and have a technician come in 6-7 business days. However, i read that sony support is horrible. I am frustrated now and rather just return this laptop instead. I mean if i plug in a mouse, everything works fine but the touchpad is just erratic and seems to keep clicking itself.

    Anyone have suggestion on what to do?
     
  3. mih11

    mih11 Notebook Enthusiast

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    Just sounds like you have a faulty unit. Tell them you expect a replacement shipped out immediately and they can take the faulty one when they deliver the replacement.

    Support is only ever as bad as you let it be. Get angry and ask to speak to higher management.
     
  4. Drew1

    Drew1 Notebook Evangelist

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    Okay right now at this moment the mousepad is okay but not that great. The left and right click works now. However.... the left click RIGHT CLICKS instead. I can confirm this because when i right click on background, i see the same thing when i left click it. Do you know if this is some setting problem instead? The left and right click works but left click right clicks...
     
  5. as41

    as41 Notebook Guru

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    I would ask sony to replace the unit asap. It definately seems faulty.
     
  6. Drew1

    Drew1 Notebook Evangelist

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    Thanks as41. Anyone else? I am really hoping i could fix this problem because this laptop LOOKS VERY GOOD. If they have a technician come over, would he be able to fix this problem? I know i have 30 days to return it.
     
  7. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    Hi there, I think that I might be able to help you solve this problem, in the notification area there should be an icon for the touchpad, right click this and then click Mouse Properties, then on the window that appears, it should display the Buttons options, if not then click on the buttons tab, at the bottom of the buttons options you will see a button that says Default, click this and then try the touch pad buttons again and see if they are ok now. I hope that this helps.
     
  8. Drew1

    Drew1 Notebook Evangelist

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    Where is the notification area? I don't see any of this stuff you are mentioning...
     
  9. Drew1

    Drew1 Notebook Evangelist

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    Okay i see it. I see button configuration with switch and secondary buttons but i read online that is for left handed ppl.

    Then i see click lock ...

    Which are you talking about?
     
  10. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    Also, under the buttons options, check to see if the list reads as follows, Left Button (Click), Right (Shortcut Menu).
     
  11. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    There should be a tab which says Buttons, that is the tab which you need to click on. Another solution would be to go into Device Manager and uninstall and then reinstall the touch pad.
     
  12. Drew1

    Drew1 Notebook Evangelist

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    I don't see this fireblade. All i see under buttons are what i posted in the above post.

    Also, here is another weird thing. If i have firefox open and just try to x it out... i can do this with the left and right click buttons. This does not make sense because since its a right click, its NOT suppose to close the page. Does anyone know what in the world is going on here?
     
  13. Drew1

    Drew1 Notebook Evangelist

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    Under Buttons, it shows this

    Button Configuration and gives me a check box whether or not to switch primary and secondary buttons

    Double Click Speed and allows me to adjust it slow or fast

    ClickLock and gives me option to turn on clickLock or not and thats it...
     
  14. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    The button assignments sound as though they are swapped around, i.e you left click on the desktop and it's as though you've right clicked and the shortcut menu appears.
     
  15. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    Is there a check mark, in the check box to switch primary and secondary buttons?
     
  16. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    Is there not a list which says Button Selection, when you click on any of the tabs?
     
  17. Drew1

    Drew1 Notebook Evangelist

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    There is no checkmark. When i do click on checkmark, it shows the right click of touchpad BLUE. I think clicking the checkmark makes it for left handed people no? Well i tried it anyway and still its the same thing.

    But don't you find it weird if i have firefox open and just try to x it out... i can do this with the left and right click buttons. This does not make sense because since its a right click, its NOT suppose to close the page. Does anyone know what in the world is going on here?
     
  18. Drew1

    Drew1 Notebook Evangelist

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    I see under mouse properties... buttons, pointer options, wheel and hardware.

    Is that mouse properties concerning my MOUSE OR TOUCHPAD? Because i had zero problems when i plugged a mouse in. My problem is with my touchpad.
     
  19. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    When you say you can x it out with the left and right click buttons, do you mean that you can do that using either of the buttons?
     
  20. Fireblade-rider

    Fireblade-rider Notebook Enthusiast

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    It's concerning your touch pad. It sounds to me as though there may be a problem with the touch pad on your vaio, which is causing it to malfunction. I would suggest that you ask for a replacement to be delivered to you, as you shouldn't need to adjust the touch pad at all in order to get it to work, it should be fine straight away, from when you first start using it.
     
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