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Sony comes clean on faulty 8XXX series Nvidia Chips!

Discussion in 'Sony' started by ScuderiaConchiglia, Aug 10, 2009.

  1. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    It took a long time but apparently Sony has had a change of heart on the issue of the faulty Nvidia chips in various models of VAIO's. They are now acknowledging the issue. They are offering to extend our warranties on the Nvidia portion of the machines to three years.


    USA:
    http://esupport.sony.com/US/perl/news-item.pl?mdl=VGNFZ190N&news_id=349
    Canada:
    http://www.sony.ca/view/814.htm
    Japan:
    http://vcl.vaio.sony.co.jp/support/info/2009/028.html

    The are also offering reimbursement for anyone who has already paid for the repairs.

    http://esupport.sony.com/US/perl/support-info.pl?info_id=489

    (I decided to start a new thread on this in hopes that some folks who, out of frustration, have stopped looking at the other threads might see this and avail themselves of the offer.)

    Gary
     
  2. Petrovic

    Petrovic Notebook Consultant

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    "A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one."
     
  3. mmm12sm

    mmm12sm Notebook Enthusiast

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    At least they care about customers, Samsung doesn't give a f.. about that issue. But well few days ago I wanted to buy new LCD, my first choice was Samsung but after quick look at my dead Samsung R70 I went with Sony LCD...
     
  4. hendra

    hendra Notebook Deity

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    Sony should send Nvidia the bills!
     
  5. Ayukawa

    Ayukawa Notebook Enthusiast

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    So Sony Japan, USA had acknowledged the problem...so as Sony Europe (read a post in Club VAIO yesterday)
    But what about Sony AP? or Asia models are not affected
     
  6. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    The costs get shared.

    John
     
  7. Skyshade

    Skyshade Notebook Deity NBR Reviewer

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    Finally, now my FZ4000 is covered. The list is surprisingly short, though -- it seems to be limited to 8400M GT only?

    --
    EDIT: weird, the list of graphics card affected (click the link to on how to identify your graphic card on the support page) is much longer, yet the models affected are only LT, FZxx, & AR. What happens to SZ?
     
  8. darrickmartin

    darrickmartin Notebook Evangelist

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    i noticed that the 9xxx series cards are absent from the list on the sony support page. are the 9xxx series safe or did sony just not sell any products with those cards?
     
  9. Purehazard

    Purehazard Notebook Evangelist

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    My wife's SZ 1 year warranty was over 5 months ago. I can't even find my invoice. Will they cover from the manufacturing date?

    EDIT: Didn't read everything here. Like Skyshade said, is the SZ not covered?
     
  10. coolguy

    coolguy Notebook Prophet

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    The SZ is not covered under the 3 year warranty extension. May be not many SZ's have failed due to the defective GPU's.
     
  11. aviray

    aviray Notebook Consultant

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  12. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    aviray,

    The link doesn't seem to do anything.

    Gary
     
  13. aviray

    aviray Notebook Consultant

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    yes, I know sent it to a friend and she has same problem. It took several minutes till it appeared on my display. Sony cant even get their websites properly done.
    I copied the text and saved as word doc, just in case, after all it is value of 700€ .
     
  14. Purehazard

    Purehazard Notebook Evangelist

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    I guess not enough since SZs generally cost more so they obviously have fewer out there than the other models that are listed, hence, more failures in the other models. :(
     
  15. coolguy

    coolguy Notebook Prophet

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    FZ with Nvidia 8400M GT has an HDMI out which can output 1080P video.
     
  16. Greg

    Greg Super Moderator Super Moderator

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    Whoa now, everyone please chill out. The forum software has definitely been a little odd recently, just little bugs...apparently this is another one.

    I'm going to try something with the forum software. Either I'll end up fixing this in a minute, or I'll end up bringing down all the forums for a bit. Let's see what happens :D.

    EDIT: Well, I did not crash the forums but I did crash my web browser. If any description of any of the notebooks are bad, please PM me which description is wrong and please use the notebook's name as the title of the PM. I'll confirm the details on Sony's website and alter the linker tool to reflect the changes.
     
  17. Red_Dragon

    Red_Dragon Notebook Nobel Laureate

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    Thanks alot man, WOW i have a Sony Vaio AR520 that has a 8400 GT and if you ask me this is a straight lowball......they support the AR1,AR2,AR3, and not the 5? Ridiculous.
     
  18. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

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    It is great to hear that Sony is finally doing something to the faulty Nvidia GPUs. :)

    However, I feel sorry for those Vaio FZ owners who sold their broken notebooks (some being parted out) for cheap earlier when they encountered this Nvidia GPU problem & Sony did not want to fix it for them for free. :( I would be very mad if I'm one of them.... This does makes me wonder who had the "genius" foresight to predict this & snap up some of those "broken" Vaio FZs for cheap! :D
     
  19. crash

    crash NBR Assassin Super Moderator

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    Now that this little forum issue has been fixed (thanks Greg), I removed several posts that were related to that and didn't add anything to the thread. As Greg said, if you see this issue popping up again elsewhere, please either report the post or PM a moderator and we'll handle it from there.

    Thanks for understanding.
     
  20. aviray

    aviray Notebook Consultant

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    Looks like the link works only if you visit the Sony support page before,
    Also below official instruction to read the info on Sony Europe- applies to all European countries.

    1.go to your support page
    http://support.vaio.sony.eu/computing/vaio/flash/hub_cons.html
    select your country / language.
    2. use the link (can be same or new tab but it will work only if you visited Sony support of select country , before, as described)
    http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=35880
    The page will open and it will be automatically in language of support page previously selected
    P.S.
    @coolguy
    Rajeshbhay maafkijiye
     

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