Slow RMA response at XoticPC / Sager?

Discussion in 'Reseller Feedback Forum' started by ParkwayRobin, May 22, 2020.

  1. ParkwayRobin

    ParkwayRobin Newbie

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    Long story short:
    • P650RS discrete GPU started crashing, suspected failing. Email exchange with XoticPC support; ended up creating RMA to Sager late April.
    • Sent in laptop to Sager via UPS Ground, tracking claims arrived first week of May.
    • Radio silence from XoticPC since then despite a couple of attempts to follow up since then.
    Anyone know if Sager is currently processing RMAs for diagnostics / repair or what the deal is at XoticPC right now?

    If it makes a difference, laptop in question is out of warranty.
     
  2. ParkwayRobin

    ParkwayRobin Newbie

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    This got unwedged earlier this morning; feels like Sager has had a pretty large backlog.
     
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