Severe stuttering in all major games on new GE75... what now?

Discussion in 'MSI' started by bm11, Jan 29, 2020.

  1. bm11

    bm11 Notebook Enthusiast

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    Alright, so in December I upgraded my old Asus ROG gaming laptop from 2014. Being that my last laptop made it over 5 years without an upgrade, I decided to go on the high end of things. I have no need for a compact laptop, but it seems like the bigger more "airy" models are more expensive now, so I ended up with a GE75 Raider 9SG with an i9-9880hk, 32 GB of DDR4, and an RTX 2080.

    I don't play a ton of different games, just a ton of the same game. Destiny 2 is my main game. Stuttering was immediately apparent, which was chalked up to either bad optimization, or needing to undervolt. The game runs real smooth at 120-140hz with high settings, until the stuttering kicks in at which point it drops to single digits for a bit, and then recovers. Undervolting does help, but I'm at -85.9mv as going beyond that causes freezes, and I am still getting stuttering, just less often. Temperatures still peak out at 95 or above (as high as 98c) suggesting that throttling is the issue. I've tried emptystandbylist, it doesn't help.

    I reached the point where I had run out of Destiny 2 content, at least until the new season, so I looked for another game to try. I couldn't decide between The Witcher 3 or The Division 2, so I bought both. Both games have the same problem. So this isn't a game optimization problem, all three of these are AAA titles. This is a laptop problem.

    Where do I go from here? A service ticket with MSI at this point?

    -BM
     
  2. bm11

    bm11 Notebook Enthusiast

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    What do you know, new record tonight. Peak single core temp of 100c.
     
  3. nightingale

    nightingale Notebook Evangelist

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    As this is a new laptop i would recommend to send it in for a replacement or at least to take a look at by the service department.

    If you are feeling inclined, you could do a thermal paste job before you send it in (a lot of the times the factory thermal paste job is horrendous). Be careful though, as some places do enforce warranty void if tampered stickers and some countries dont
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    What utility did you use to obtain the temperature with? Have you tried updating the BIOS and EC to the latest?
     
  5. bm11

    bm11 Notebook Enthusiast

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    In this case, Throttlestop.

    I didn't even know that updating bios was a thing, nor do I know what EC is. I'm definitely not a computer expert by any stretch, but I'm learning as I go, as this laptop definitely didn't run well out of the box. Throttlestop is helping but it isn't enough.
     
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  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    They can be downloaded via the product page at MSI's website, but if you can provide the current version by obtaining the info from the BIOS then we can find the latest version for ya.
    Newer version typically provides fixes, enhancement, security updates, etc so it's good idea to update them.
     
  7. bm11

    bm11 Notebook Enthusiast

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    Alright, I check that out tonight.

    Also worth noting- there was a period where I would use this laptop as a desktop from time to time, powering a 1440p monitor while sitting on top of a laptop cooler, with the on board monitor turned off. Realized heat during those sessions was generally in the 80's and stuttering was noticeably reduced. Is it possible that the 280w power supply isn't sufficient to power the i9, RTX 2080, and everything else?
     
  8. bm11

    bm11 Notebook Enthusiast

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    Bios version: E17E2IMS.10E
    Bios build: 3/28/19 16:30:26
    EC Version 17E2EMS1.108
    EC Build: 4/2/19 16:17:15
     
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Last edited: Feb 4, 2020
  10. bm11

    bm11 Notebook Enthusiast

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