Several BSOD after updating P170SM GPU & CPU

Discussion in 'Sager and Clevo' started by mafuba, Nov 7, 2019.

  1. mafuba

    mafuba Newbie

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    All started when I decided to upgrade my current laptop (a P170SM) to extend its life a little longer. Since then I receive a BSOD at least once every two weeks in the best scenario. I upgraded my laptop with the following components:

    Intel i7 4700QM -> 4940MX
    Nvidia 770M GTX -> Nvidia1070 GTX

    Since I bought my GPU from Eurocom (I bought the CPU from ebay), they provided me the BIOS and EC upgrades necessary to make the hardware compatible. Also they provided me with a modified driver but since I need to stay up with the newest Nvidia driver versions I´ve been downloading them from prema´s official site:

    https://premamod.wordpress.com/2017/08/15/j95-nvidia-inf/

    Normally, everything works fine until the BSOD occurs, often when I'm only browsing the web, not even using the dedicated GPU.
    I´ve run WhoCrashed to catch the latest crashes my laptop has suffered. I suspect that this problem is triggered due the optimus Nvidia system. Is there any known fix to an issue like this?

    The WhoCrashed report is the following:

    Home Edition Notice

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    System Information (local)
    Computer name: DESKTOP-RFFMRDI
    Windows version: Windows 10 , 10.0, version 1903, build: 18362
    Windows dir: C:\WINDOWS
    Hardware: Neptune 3, Eurocom
    CPU: GenuineIntel Intel(R) Core(TM) i7-4940MX CPU @ 3.10GHz Intel8664, level: 6
    8 logical processors, active mask: 255
    RAM: 34274811904 bytes (31.9GB)



    Crash Dump Analysis
    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    On Tue 11/5/2019 10:21:53 AM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\110519-11578-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (0xFFFFF80078DCFBD9)
    Bugcheck code: 0x50 (0xFFFF858154B40000, 0x2, 0xFFFFF80078DCFBD9, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_74d82aabdb45dc78\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 436.15
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 436.15
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 436.15 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation PAGE_FAULT_IN_NONPAGED_AREA



    On Tue 11/5/2019 10:21:53 AM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: nvlddmkm.sys (0xFFFFF80078DCFBD9)
    Bugcheck code: 0x50 (0xFFFF858154B40000, 0x2, 0xFFFFF80078DCFBD9, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_74d82aabdb45dc78\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 436.15
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 436.15
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 436.15 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 11/4/2019 10:27:19 AM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\110419-9093-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8054F87FBD9)
    Bugcheck code: 0x50 (0xFFFFD78090390000, 0x2, 0xFFFFF8054F87FBD9, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_74d82aabdb45dc78\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 436.15
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 436.15
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 436.15 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation PAGE_FAULT_IN_NONPAGED_AREA



    On Thu 10/17/2019 12:15:46 AM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\101719-14546-01.dmp
    This was probably caused by the following module: syntp.sys (0xFFFFF8054BA6C754)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8054BA6C754, 0xFFFFDB80FBB602A8, 0xFFFFDB80FBB5FAF0)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\WINDOWS\system32\drivers\syntp.sys
    product: Synaptics Pointing Device Driver
    company: Synaptics Incorporated
    description: Synaptics Touchpad Win64 Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: syntp.sys (Synaptics Touchpad Win64 Driver, Synaptics Incorporated).
    Google query: syntp.sys Synaptics Incorporated SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    Conclusion
    4 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 436.15 , NVIDIA Corporation)
    syntp.sys (Synaptics Touchpad Win64 Driver, Synaptics Incorporated)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
    Thanks in advance
     
  2. joluke

    joluke Notebook Deity

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    As for the syntp, its a known issue for the old laptops!

    Just follow this guide to mitigate the issue:

    http://forum.notebookreview.com/threads/synaptics-causes-bsod-on-p650se.770938/page-16#post-10235938

    OR use my fix for it:

    https://mega.nz/#!XNwmCQ6b!nLsYLr6oCp4bfjXgtIP1LlR7nZF-V2mDOBKh-NQJP_I

    Add to registry and reboot and the syntp BSOD should be gone for good!

    (you might need to do this every time you install windows or a big update is released)

    the nvidia BSOD usually is due to high temps. Check CPU and GPU temperatures.. on idle and full load
     
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