Second Alienware 17r4 - Thermals

Discussion in '2015+ Alienware 13 / 15 / 17' started by Freitz, Aug 1, 2017.

  1. Freitz

    Freitz Notebook Evangelist

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    Team, Need your help.

    First computer was just replaced with this one. First one no reported thermals issues but games would drop fps after 10 minutes of play. Assume improper heatsink contact.

    Second system showed up today. No issues with crashing or dropping fps... no issues at all except; There seems to be high cpu temps.

    Specs - 7820hk
    1080 GTX

    Average under load mid to high 80's while gaming. However the peak temps are really concerning 94 peak on all cores...Screen shot below. Do I need to be giving Dell a ring?? Is this normal? Thanks for the help see picture below.
    [​IMG]
     
  2. Freitz

    Freitz Notebook Evangelist

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    Anyone able to share some insight here?


    Sent from my iPhone using Tapatalk
     
  3. bloodhawk

    bloodhawk Derailer of threads.

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    If those are at stock clocks then , its way too hot. You either need to repaste on your own , or have Dell do it for you using a better paste like Kryonaut. OR get a replacement.
    @Mobius 1
     
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  4. Freitz

    Freitz Notebook Evangelist

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    Those are stock clocks. On a desk. I have it on my lap desk now and not getting above 79 degree.

    So is it a thermal paste issue or is it a Heatsink issue?
     
  5. Mobius 1

    Mobius 1 thwink

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    Have you try to elevate the back of laptop, or a cooling pad?
     
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  6. Freitz

    Freitz Notebook Evangelist

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    Right now it is spanning my leather chair and sitting on this. Thermals are great.... not sure why down stairs out of the box they were so high. Maybe just needs a repaste and repad or something else wrong here?

    upload_2017-8-1_20-18-34.jpeg
     
  7. bloodhawk

    bloodhawk Derailer of threads.

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    Good chance the airflow was blocked.
     
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  8. Freitz

    Freitz Notebook Evangelist

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    It wasn't blocked I checked but it was close to other things allowing the hot air to be sucked back in. Seems like it would still need a repate?
     
  9. Freitz

    Freitz Notebook Evangelist

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    Back down stairs on desk 10 minutes of gaming already at 86. It shouldn't be this hot is it more likely Thermal paste of heat sink issue?
     
  10. Freitz

    Freitz Notebook Evangelist

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    Up to 90 degree's on desk nothing blocking the back 1 foot of clearance space... this doesn't make sense.
     
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