screen keeps freezing

Discussion in 'Alienware 18 and M18x' started by Wes174, Aug 23, 2012.

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  1. Wes174

    Wes174 Notebook Enthusiast

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    My video cards (Dual 2GB GDDR5 AMD Radeon™ HD 7970M - CrossFireX™ Enabled) crash about 1 to two times a day. About 5-10 secounds later it says they have stop responding and have recovered. Whats going on?
     
  2. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Hey Wes,

    Is it an M18x R1 or R2?

    Also, what catalyst version are you currently running?
     
  3. Wes174

    Wes174 Notebook Enthusiast

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    R2 and how do i check the catalyst?
     
  4. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Right-click your desktop and open the Catalyst Control Center.

    On the top right corner, click preferences.

    It'll say something like: Version 2012.0605.1337.22439

    So in this case the catalyst version would be 12.6 (June 2012)

    Here are some steps for a clean video driver installation in case you need to update drivers
     
  5. Wes174

    Wes174 Notebook Enthusiast

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    version 2012.0402.2221.38086
     
  6. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Try updating to the Dell Official AMD 7970m driver, you can use the guide I linked above to complete the process
     
  7. Wes174

    Wes174 Notebook Enthusiast

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    so now its on he welcome screen and i can shoose my language but i cant go down and click next or what ever it is. now what
     
  8. Wes174

    Wes174 Notebook Enthusiast

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    nvm i got it just had to change scrren res
     
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