Scratch and dent or refurbished

Discussion in 'Dell' started by msfix, Dec 18, 2017.

  1. custom90gt

    custom90gt Dellerator Moderator

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    I guess I'm confused about your issue here.

    1. Refurbished typically means they had to replace components. Dictionary.com defines it as "to make neat, clean, or complete, as by renovating, re-equipping, or restoring." Out side of restoring the operating system it is likely the same components.
    2. You ordered a scratch and dent computer which is a previously used or canceled order. Were you expecting it to be a factory blemish? I don't think any company sells factory blemishes when you can replace a cover for 50 cents.
    3. You likely saved a significant amount of money ordering scratch and dent, didn't it seem like there was some "catch" to that?

    Good luck with your new system
     
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  2. alexhawker

    alexhawker Spent Gladiator

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    +1
     
  3. msfix

    msfix Newbie

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    It used to be that "scratch and dent" referred to new products that had never been used, only physically marred. Home Depot, for example, sold new appliances at a deep discount if they had scratches or dents. I mistakenly thought that Dell used the same definition. My mistake.

    Background: In 2015 I bought a new Inspiron which lasted 18 months. After 5 motherboards were replaced, I insisted on another laptop. They sent me a refurbished Inspiron which has had a series of problems and is no longer functioning. But I like Dell's laptops, and unfortunately thinking scratch and dent was new, I ordered a latitude which I learned is another refurbished. This has been a learning curve for me. I hope I explained this okay.
     
  4. custom90gt

    custom90gt Dellerator Moderator

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    No your reasoning makes sense, but I don't know when scratch and dent has ever been a term for factory blemish in the computer world. I've been ordering scratch and dent computers for many years and most of them were customer returns according to my IBM/Lenovo/Dell reps.
     
  5. msfix

    msfix Newbie

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    I'm not familiar with the computer world. I'm just passing through on my way to purchasing a piece of equipment necessary in my line of work. I'm a retired bakery owner, writer, and teach baking, and the business of baking. (So if you have any bakery/business questions, I may have some answers.)

    Thank you everyone, for your help.
     
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