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Samsung Series 7 - backlit keyboard

Discussion in 'Samsung' started by Ronaef, Dec 21, 2011.

  1. Ronaef

    Ronaef Newbie

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    Hi everyone,

    I just bought a brand new Samsung NP700Z5A and as soon as I turned it on I noticed the backlit keyboard was not working properly, only the F12 key was on while the others remained dark; otherwise the laptop runs perfect.

    Did anyone have the same problem? any idea how to solve it? (I tried several things in the settings but nothing changed)

    Thanks in advance
     
  2. Luterin

    Luterin Notebook Evangelist

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    Had the exact same problem. Had to send it back and got it replaced with a new computer.
     
  3. Korso10

    Korso10 Notebook Enthusiast

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    F12 key is Wifi key so it's remains lit even if the keyboard backlight is off. If you increase backlight (FN+F9) the entire keyboard should turn on.
     
  4. ButtersS

    ButtersS Notebook Enthusiast

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    You sent it back without messing around with different settings?
    :eek:
     
  5. Ronaef

    Ronaef Newbie

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    I called Samsung support and they told me that it is a hardware problem and they will give me a new one.

    Thanks for the comments
     
  6. Luterin

    Luterin Notebook Evangelist

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    Ofcourse not. Why would you assume that? Played around with it for a day, trying everything, to no avail. It was a hardware error and it needed to be exchanged for a new one.
     
  7. Parijat

    Parijat Notebook Consultant

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    I have the exact same problem.Is it really a hardware issue? Because mine starts working randomly after some time resuming from sleep.
     
  8. Luterin

    Luterin Notebook Evangelist

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    I was told by my retailer that it was a hardware issue and that it should work right out of the box, so I returned my first notebook and they filed it as DOA (Dead On Arrival) and promptly sent me a new one which has worked perfectly since I got it 2 weeks ago or so.

    So yes, its a hardware issue. Might be a very small one for sure, like a bad cable or connector, but still a hardware issue.
     
  9. Parijat

    Parijat Notebook Consultant

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    Thanks, in my case updating bios seems to have stopped it temporarily, let's see if it strikes again

    Sent from my SGH-T989 using Tapatalk
     
  10. NEOFOLLOWER2

    NEOFOLLOWER2 Notebook Consultant

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    yeah i had same problem it's getting replaced also.
     

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