Samsung ATIV Book 6 w/Win8.1 shutting down on me lately?

Discussion in 'Samsung' started by jack53, Jan 12, 2018 at 8:30 PM.

  1. jack53

    jack53 Samsung ATIV Book 6 Lover!

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    I've been getting an error code 0 xa 00000001 on my samsung laptop running a SSD with windows 8.1 about once every two weeks lately, usually while running my Adobe CS6 program. The computer suddenly shuts down, and while rebooting gives me that code. I can't remember everything it says as I only had time to scribble the code number. Can't be memory as I'm running 16GB DDR3 1600 memory. The control panel/system specs shows 16GB too.
    Googling doesn't come up with anything... closes it gets is 0xc00000001, but 0 xa 00000001 is exactly what I'm seeing on the blue screen while it's rebooting and repairing.
    Here is my notebook specs:
    Samsung ATIV Book 6 NP680Z5E-X01US - Intel Core i7 3635QM
    16GB DDR3 1600 memory - Samsung 850 EVO 250GB 2.5" SATA III SSD
    4TB WD Passport external Drive via USB - 1GB AMD Radeon 8770M
    + Switchable Graphics - touchscreen panel 15.6 inch 16:9 - 1920x1080
    Windows 8.1 x64


    Later Yesterday,
    Something not good is going on. Yesterday alone, I had the shutdown mentioned above, AND it froze on me twice and I had to hold the power button down to shut it off as the 3 finger bit didn't work. Stayed froze. All three times I was using my Adobe CS6 program when it happened.

    Don't know if this would be because of my SSD? In the past with SSD's if it was anywhere close to 3/4 full, they would slow down and cause problems. Mine has 115GB used space and 93GB free space, so it's approaching 3/4 full.

    Anybody???
     
    Last edited: Jan 12, 2018 at 11:48 PM
  2. Dannemand

    Dannemand Decidedly Moderate Super Moderator

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    Hi Jack,

    I did see your posts in the ATIV Book 8 thread, which I now deleted per your request. I'm afraid I don't have suggestions off the top of my head.

    Give it a couple days to see if others have suggestions. Patience is needed in the Samsung forum.

    I wouldn't mind if you post again in the Book 8 thread with a link to this one. In case one of the owners who subscribe to that thread should see it and have ideas.
     
  3. jack53

    jack53 Samsung ATIV Book 6 Lover!

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    OK. I'll post over there and link to here. Not many Samsung owners huh? Too bad as like Samsung laptops. I've had 4-5 over the past 10 years.
     
  4. jack53

    jack53 Samsung ATIV Book 6 Lover!

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    GPU-drivers2.jpg OK, over at the Samsung Community site:
    https://us.community.samsung.com/t5...1-shutting-down-on-me-lately/m-p/252126#M1870
    It said it's either a driver problem or GPU going bad. I hope it's the driver problem.

    Also asked for the dump files/.dmp so how or what program do I open it to read them? When I use notepad it gives a bunch of gibberish. There were five files:

    I did update my old drivers (which said was best driver when I checked properties) which was a 2013 version to a current driver version: 22.19.171.1024 7/4/2017. I don't know why it said it's the best verison when it's five years old!

    I hope that solves the problem and it's not a GPU going bad. It will take a few days to see if I have any crashes.
    View attachment 154033
     
    Last edited: Jan 17, 2018 at 10:37 AM
  5. jack53

    jack53 Samsung ATIV Book 6 Lover!

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    GPU-drivers3.jpg

    OK, that didn't work. I didn't have any crashes when using Adobe CS6, but whenever I went to shutdown or restart, it would freeze after a bit and I'd have to hold down the power button to reboot. Did this several times, always rebooted, programs worked fine, but freezes every shutdown. So I rolled back the driver and it didn't freeze anymore. Next I tried the next older dated driver and the same thing happened. So I rolled back again. 2015 drivers are way to old, is there any newer drivers that will work?


    AMD Radeon HD 8700M Series

    Driver Date: 8/30/2013
    Driver Version: 13.152.0.0


    New that didn't work:
    Driver date: 7/4/17
    Driver Version: 22.19.171.1024


    Next older driver dated 3/3/17 that didn't work:
    whql-win8.1-64bit-radeon-software-crimson-relive-17.4.4-may3.exe
     
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