Sager NP9670M - A few questions about bugs I'm encountering

Discussion in 'Sager and Clevo' started by Busko, Aug 6, 2020.

  1. Busko

    Busko Notebook Enthusiast

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    I purchased a Sager NP9670M from SagerNotebook.com and put Windows 10 1909 on it. I was posting in the owner's lounge post but figured I'd post my own compilation of issues and wondering if anyone is seeing similar problems and hopefully I can find solutions.

    Laptop Specs from Sager:
    SPECIAL 9670M SPECIAL PACKAGE
    NB9670B20M 17.3" FHD/IPS/144Hz/N7/MATT 8K07SC162426
    CG-TGK Thermal Grizzly Kryonaut on CPU+GPU
    D-I710700K Core i7 10700K Processor
    V9670-2080S nVIDIA RTX 2080 Super W/G-Sync
    R4-32G-1C32 C/S 32G 3200DDR4 (1x32)

    Additionally installed by me:
    2x 1TB Samsung Evo Plus
    1x Intel AX200 WiFi Card

    Issue 1 - The Control Center Window is cut off
    See this image for what it looks like - https://i.imgur.com/msc6rdW.jpg
    I've uninstalled and reinstalled it with no change. It looks like this on all 3 displays and I thought it was DPI scaling but all monitors are set at 100% so no scaling is occurring.

    Issue 2 - The CPU OC Executable Crashes
    The GPU OC exe runs perfectly fine but when I launch the CPU OC one it crashes. It draws the screen but I guess when it tries to access the CPU it craps itself?
    This is what it looks like before it crashes https://i.imgur.com/H1E3ip4.png
    It leaves 3 event logs for the crash - https://i.imgur.com/ANqXVr6.png
    I'll post the contents of the event logs at the bottom of this post. The WER file doesn't really help me in troubleshooting what's causing it.

    Issue 3 - My 2nd display does not come back on after a reboot
    I have two monitors attached with Accel 4k mini DisplayPort to full DisplayPort cables. One monitor is an Asus PG278Q and the other an HP ZR2740w. After a reboot, the HP remains black. Windows sees it connected, it draws programs that run on startup on that display, and turning it off and back on does nothing. I either have to reseat the DisplayPort cable or go into Display Settings and disconnect the display and then revert the changes. It doesn't matter if I flip the cables around it's still the HP monitor that doesn't come back up after reboot.

    Issue 4 - The light bar comes on after every reboot
    I don't like all the flashy lights so I went into the LED Keyboard Settings and turned the light bar brightness to 0. When I reboot, the lightbar and keyboard come on with the BIOS and both flash rainbow colors. The keyboard then goes solid blue but the lightbar continues to flash. When Windows loads and the control center icon appears in the system tray, the keyboard leds shut off and the lightbar goes to the solid blue color I set it to for testing at full brightness. So it knows to use that blue setting, however the brightness value is being ignored. If I load the LED Keyboard Settings, it stays on but as soon as I click on Light Bar it goes off because it's not until that point that it gets the Brightness 0 command.

    Issue 5 - The BIOS logo is not Sager or Clevo but instead "Style Note"
    The BIOS is by a company called Insyde and the boot logo says Style Note. I didn't know if this was normal or not. It seems to be kind of limited in function and even though there's a menu option to enable Overclocking features, changing it from disabled to enabled does nothing. I'm not looking to overclock but wondering why it's setup this way. https://i.imgur.com/EdAkf0C.jpg

    Event Logs from Issue 2
    Event 1026 .NET Runtime
    Code:
    Application: cpuoc2.0.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.InvalidOperationException
       at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean)
       at System.Diagnostics.PerformanceCounterLib.get_NameTable()
       at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
       at System.Diagnostics.PerformanceCounterLib.CounterExists(System.String, System.String, Boolean ByRef)
       at System.Diagnostics.PerformanceCounterLib.CounterExists(System.String, System.String, System.String)
       at System.Diagnostics.PerformanceCounter.InitializeImpl()
       at System.Diagnostics.PerformanceCounter..ctor(System.String, System.String, System.String, Boolean)
       at System.Diagnostics.PerformanceCounter..ctor(System.String, System.String, System.String)
       at CPUOC.MainWindow.GetCPUTotalUsage()
       at CPUOC.MainWindow.UpdateUIPerSecond()
       at CPUOC.MainWindow.UpdateUI()
       at CPUOC.MainWindow.UpdateMainUI()
       at CPUOC.MainWindow.<.ctor>b__27_1(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
       at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
       at System.Windows.Application.RunDispatcher(System.Object)
       at System.Windows.Application.RunInternal(System.Windows.Window)
       at CPUOC.App.Main()
    
    Event 1000 Application Error
    Code:
    Faulting application name: cpuoc2.0.exe, version: 1.0.0.0, time stamp: 0x90df9e33
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.997, time stamp: 0x91b9349a
    Exception code: 0xe0434352
    Fault offset: 0x000000000003a719
    Faulting process id: 0x10f0
    Faulting application start time: 0x01d66c52b378ceda
    Faulting application path: c:\program files\windowsapps\clevoco.cpuoverclocking_2.29.5.0_x64__6h6z29zh29qx0\cpuoc_loading\cpuoc2.0.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 66d786db-3015-49e0-8890-9acfcef1da86
    Faulting package full name:
    Faulting package-relative application ID:
    
    Event 1001 Windows Error Reporting
    Code:
    Fault bucket 2161527501366151886, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: cpuoc2.0.exe
    P2: 1.0.0.0
    P3: 90df9e33
    P4: System
    P5: 4.8.4200.0
    P6: 5ee03406
    P7: 2f49
    P8: 0
    P9: System.InvalidOperationException
    P10:
    
    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3627.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37CE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37DF.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37DD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER380C.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cpuoc2.0.exe_94d7269f34359c7bc74c3ad1751a67f2b76915c_00622864_07a3e7be-ec15-4573-ac95-4e76e2898624
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 66d786db-3015-49e0-8890-9acfcef1da86
    Report Status: 268435456
    Hashed bucket: 30d1adc5cbadef59cdff49cf6b2acace
    Cab Guid: 0
    
    And this is the contents of the report.wer file from the Windows Error Reporting
    Code:
    Version=1
    EventType=CLR20r3
    EventTime=132412341525208294
    ReportType=2
    Consent=1
    UploadTime=132412341530155065
    ReportStatus=268435456
    ReportIdentifier=07a3e7be-ec15-4573-ac95-4e76e2898624
    IntegratorReportIdentifier=66d786db-3015-49e0-8890-9acfcef1da86
    Wow64Host=34404
    NsAppName=cpuoc2.0.exe
    OriginalFilename=CPUOC2.0.exe
    AppSessionGuid=000010f0-0001-0013-dace-78b3526cd601
    TargetAppId=W:000653f3ca2a3ebb3627d75c34845b2f6d3000000000!0000e4a9518552e976b9e576089bb5cbf2cf2fa8a7ed!CPUOC2.0.exe
    TargetAppVer=2047//01//08:15:28:51!0!CPUOC2.0.exe
    BootId=4294967295
    ServiceSplit=2964259000
    TargetAsId=373
    UserImpactVector=816
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=30d1adc5cbadef59cdff49cf6b2acace
    Response.BucketTable=5
    Response.LegacyBucketId=2161527501366151886
    Response.type=4
    Sig[0].Name=Problem Signature 01
    Sig[0].Value=cpuoc2.0.exe
    Sig[1].Name=Problem Signature 02
    Sig[1].Value=1.0.0.0
    Sig[2].Name=Problem Signature 03
    Sig[2].Value=90df9e33
    Sig[3].Name=Problem Signature 04
    Sig[3].Value=System
    Sig[4].Name=Problem Signature 05
    Sig[4].Value=4.8.4200.0
    Sig[5].Name=Problem Signature 06
    Sig[5].Value=5ee03406
    Sig[6].Name=Problem Signature 07
    Sig[6].Value=2f49
    Sig[7].Name=Problem Signature 08
    Sig[7].Value=0
    Sig[8].Name=Problem Signature 09
    Sig[8].Value=System.InvalidOperationException
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18363.2.0.0.256.4
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=dbc9
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=dbc981a774eebed51cef2dfd52cb9f7b
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=a3bf
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=a3bf5f2aa4becdcc4ca5103356a4475e
    UI[2]=c:\program files\windowsapps\clevoco.cpuoverclocking_2.29.5.0_x64__6h6z29zh29qx0\cpuoc_loading\cpuoc2.0.exe
    UI[5]=Check online for a solution (recommended)
    UI[6]=Check for a solution later (recommended)
    UI[7]=Close
    UI[8]=CPUOC2.0 stopped working and was closed
    UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=&Close
    LoadedModule[0]=c:\program files\windowsapps\clevoco.cpuoverclocking_2.29.5.0_x64__6h6z29zh29qx0\cpuoc_loading\cpuoc2.0.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
    LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
    LoadedModule[11]=C:\WINDOWS\System32\combase.dll
    LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[17]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[18]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    LoadedModule[23]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
    LoadedModule[24]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
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    LoadedModule[27]=C:\WINDOWS\system32\uxtheme.dll
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    LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\492829fafd48f442bed244ebe0abf4b2\WindowsBase.ni.dll
    LoadedModule[31]=C:\WINDOWS\System32\CRYPTSP.dll
    LoadedModule[32]=C:\WINDOWS\system32\rsaenh.dll
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    LoadedModule[63]=C:\WINDOWS\SYSTEM32\cryptnet.dll
    LoadedModule[64]=C:\WINDOWS\System32\WINTRUST.DLL
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    LoadedModule[68]=C:\WINDOWS\SYSTEM32\winmmbase.dll
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    LoadedModule[71]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
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    LoadedModule[74]=C:\WINDOWS\SYSTEM32\OLEACC.dll
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    LoadedModule[79]=C:\WINDOWS\System32\psapi.dll
    LoadedModule[80]=C:\WINDOWS\SYSTEM32\wtsapi32.dll
    LoadedModule[81]=C:\WINDOWS\SYSTEM32\WINSTA.dll
    LoadedModule[82]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[83]=C:\WINDOWS\system32\dataexchange.dll
    LoadedModule[84]=C:\WINDOWS\system32\d3d11.dll
    LoadedModule[85]=C:\WINDOWS\system32\dcomp.dll
    LoadedModule[86]=C:\WINDOWS\system32\dxgi.dll
    LoadedModule[87]=C:\WINDOWS\system32\twinapi.appcore.dll
    LoadedModule[88]=C:\WINDOWS\system32\RMCLIENT.dll
    LoadedModule[89]=C:\WINDOWS\system32\IconCodecService.dll
    LoadedModule[90]=C:\WINDOWS\system32\nvspcap64.dll
    LoadedModule[91]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\wldp.dll
    LoadedModule[93]=C:\WINDOWS\SYSTEM32\amsi.dll
    LoadedModule[94]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[95]=C:\WINDOWS\SYSTEM32\gpapi.dll
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    LoadedModule[125]=C:\WINDOWS\system32\DNSAPI.dll
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    LoadedModule[127]=C:\WINDOWS\system32\ATL.DLL
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    LoadedModule[136]=C:\WINDOWS\System32\perfdisk.dll
    LoadedModule[137]=C:\WINDOWS\System32\WMICLNT.dll
    LoadedModule[138]=C:\WINDOWS\System32\perfnet.dll
    LoadedModule[139]=C:\WINDOWS\SYSTEM32\BROWCLI.Dll
    LoadedModule[140]=C:\WINDOWS\System32\perfos.dll
    LoadedModule[141]=C:\WINDOWS\System32\perfproc.dll
    LoadedModule[142]=C:\WINDOWS\system32\sysmain.dll
    LoadedModule[143]=C:\Windows\System32\rasctrs.dll
    LoadedModule[144]=C:\WINDOWS\System32\tapiperf.dll
    LoadedModule[145]=C:\WINDOWS\System32\Perfctrs.dll
    LoadedModule[146]=C:\WINDOWS\system32\usbperf.dll
    LoadedModule[147]=C:\WINDOWS\system32\wbem\wmiaprpl.dll
    LoadedModule[148]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
    LoadedModule[149]=C:\WINDOWS\system32\tquery.dll
    LoadedModule[150]=C:\WINDOWS\system32\cryptdll.dll
    LoadedModule[151]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
    State[0].Key=Transport.DoneStage1
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    OsInfo[0].Key=vermaj
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    OsInfo[7].Key=geoid
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    OsInfo[8].Key=sku
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    FriendlyEventName=Stopped working
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    AppPath=c:\program files\windowsapps\clevoco.cpuoverclocking_2.29.5.0_x64__6h6z29zh29qx0\cpuoc_loading\cpuoc2.0.exe
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    Last edited: Aug 6, 2020
  2. Busko

    Busko Notebook Enthusiast

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    So I have some updates, in case anyone else runs into the trouble I'm having.

    Issue 1 - The Control Center Window is cut off & Issue 2 - The CPU OC Executable Crashes
    I originally downloaded the Control Center 3.0 software from https://download.schenker-tech.de/package/xmg-ultra-17-idxul17m20/
    I uninstalled the software then downloading the apps directly from the Windows Store. They weren't working properly on their own so I then reinstalled the Control Center 3.0 setup.exe from XMG. Now these two issues are solved. I imagine the control center app and cpu oc app from the setup file are older than the ones published to the MS Store. So since I had the newer "metro apps" from the store they didn't get overwritten by the setup.exe. That's all I can figure as I'm not about to undo everything to get actual version numbers of the software.

    So if you run into either of these issues, uninstall the Control Center using the same setup.exe that you installed it with. Download Control Center 3.0 from Microsoft directly - https://www.microsoft.com/en-us/p/control-center-30/9n6wg0g8b041. It should launch and look normal. Then you can click on each of the 6 apps which will tell you "search the store" and you can download each one direct from Microsoft. When you have all of the apps installed reboot. Then run the same setup.exe from XMG to reinstall everything and reboot. Now Control Center should be working ok and the CPU OC program should also load. At least it did for me.

    PS I forgot to add I installed Intel(R) Extreme Tuning Utility from https://downloadcenter.intel.com/product/66427/Intel-Extreme-Tuning-Utility-Intel-XTU- b/c I had a message on the CPU OC utility "Intel XTU SDK not found" when I just downloaded the app. That's what triggered me to reinstall the setup from XMG but not sure if installing that had any effect on it.

    Issue 3 - My 2nd display does not come back on after a reboot
    I found a couple extra cables and have swapped them back and forth and it seems to be intermittent now. Sometimes on reboot it comes back up sometimes it doesn't. I ordered new cables from Amazon and hopefully that helps me fix the issue.

    Issue 4 - The light bar comes on after every reboot
    I'm not the only person having this problem so it's a bug with the software. Hopefully they release an update for it in the future as it's annoying to have to adjust the light bar every time you reboot. I might actually take apart the laptop and just disconnect the light bar. It looks cool but RGB really isn't my thing as I find it more distracting than anything.

    Issue 5 - The BIOS logo is not Sager or Clevo but instead "Style Note"
    I have to assume SagerNotebook.com installed a custom BIOS on the machine or maybe this is just standard for this laptop. Someone posted that they released an updated BIOS (see http://forum.notebookreview.com/thr...m-owners-lounge.831618/page-166#post-11038186) but I'm going to reach out to Sager Support about it before updating anything.

    Update to Issue 5, they said the order for my laptop was placed as "No Logo No Stickers" which explains the BIOS. They said it was already loaded with B10703 which is what is showing on Clevo's site from that post. My BIOS version is 1.07.03NS1 so I guess it lines up with that number.
     
    Last edited: Aug 7, 2020
  3. Meaker@Sager

    Meaker@Sager Company Representative

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    The style note logo is the default clevo one. I would reach out to support for any updates.
     
    Busko likes this.
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