SAGER NP8130 / CLEVO P151HM1 Reworked GTX 560M Graphics card: Dieing or just Bad Driver/Bios/.inf ?

Discussion in 'Sager and Clevo' started by Shadi J., Nov 12, 2018.

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  1. Shadi J.

    Shadi J. Notebook Enthusiast

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    Hi,

    So let me start explaining this issue with the basics of the PC:

    This is Sager branded Clevo laptop put together by XoticPC back in 2012 for my father and it has:

    Bios Version: 04.06.04
    Processor: Intel I7-2670QM
    Ram: 8192 MB
    DX Vers: DX12 (No Setup parameters found when viewing DxDiag saved info file)
    Graphics Card: GTX 560M 1.5Gb (Reworked)

    A few years ago while my father was gaming he had suffered a whole bunch of instability with his computer and after a bunch of research he had found that some people were solving that by under-clocking their GPU's memory clock by 50Mhz which seemed to also solve that problem albeit that under-clocking is not the best of methods to deal with it. (No other solution was present and windows re-installation did not solve anything at that point).

    Forward to a year ago and the graphics card had failed and would not let any game run without completely crashing and freezing up, either in the form of BSOD or freezes. I had then decided to take the PC with me to try solving it.

    I had tried just about everything I could think of. It initially came with windows 7 pro which I had reverted to, installed all the drivers and software that are present on the Sager driver download site for my model laptop which didnt solve anything until one point I had given up and decided to take it to a professional computer store for their "Professional" advice.

    They claimed that simply replacing the board would be the more expensive route to take (I, a Student with not much finance decided to hear their advice), their advice was to replace the graphics die/chip with another one and to rework that in which I had decided to go ahead with in hopes that that would solve the issue.

    A couple hundred euros later and 4 months down the line along with a whole load of following up and trying to keep them on their toes I finally received the laptop back with windows 10 pro on it.

    I had decided to conduct my test right then and there and it sadly failed.

    However. Here is the confusing part: After taking it home and trying all the old tricks and installing drivers with exception of windows replacement, I decided to test it on a benchmark and it actually passed the benchmark which got me excited (Furmark & Performance Test).

    However, when I decided to put it to a practical test of running Ark: Survival evolved (on low) and GTA V Single Player (As per Geforce Experience's optimization it would play them both but not for long. after about 2 to 10 minutes of play I get the crashes again.

    At this point I had decided to try the Down-clocking solution to see if there was any difference but that didn't solve anything so I reverted those changes back to default.

    This is at the moment the state that this computer is in and I personally do not want to give up on it. Its a great big beast that I spent some money on in order to repair it instead of saving for a new laptop which I know is the best option forward. However this does not seem to me to be a Hardware issue anymore and more likely an intricate series of software issues.

    I had done some research previously in regards to this and I had found Atmosk's post regarding this very series of laptop and drivers but those solutions didn't yield any result and they clearly state that the Verde drivers should be compatible "now" (2/4 years ago or so) and since then hasn't been active.

    So any advice is more than welcome and I am willing to provide any other information that I may have missed out.

    Thanks in advance !
     
    Last edited: Nov 12, 2018
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    The video chip is on an mxm board and should be replaced rather than reworked if it fails really.

    In regards to crashes you have not been specific enough, do you get a BSOD with a code? A hard lock? A power off and restart? Just a shut off?
     
  3. Shadi J.

    Shadi J. Notebook Enthusiast

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    Hi Meaker, Thanks for your response to my post.

    I agree and I know that the card thats in it is a MXM type 2 card that can be replaced entirely which would be my next move if this becomes a hopeless case.

    In regards to the crashes I had mentioned:
    During the initial benchmarking test that I conducted at the repair store the computer locked up and force restarted itself after which the driver was reinstalled (The one available from the sager website) and it then managed to run Furmark with little stress but did not pass the DirectX 9 test from Performance test which is one of the first tests.

    I have Ark Survival evolved installed from the Windows store and GTA as an independent copy from R*:
    Ark survival evolved would crash in the form of the program freezing up but the desktop being fully functional
    GTA would cause a complete lock up which would require a forced shut down.

    There have been a couple occasions that I did receive BSODs but It would pass too quickly before it restarts for me to catch the error code but when I check the Event viewer I see error codes:
    1000, 10016, 36, 1001, 1005, 1101 and Critical error 41 (Kernal-power) as well as error code 13 for nvlddmkm.
    I have made an export of the event view log as well as DxDiag

    Event log & Dxdiag + Pictures of the card: https://1drv.ms/f/s!AjfZHrG-o3IlgmDV9O8Fd2qq1O2T

    I hope this info sheds some more light.


    P.s: OS Language was set to Dutch (Netherlands where I reside)
     
    Last edited: Nov 13, 2018
  4. ScruffyITA

    ScruffyITA Notebook Enthusiast

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    i do bga rework, and generally when a gpu fails i put new chip on it. now chip for this card n12e-gs-a1 is about 30€, but also vram can be defective. on ebay, u can find lots of that card for about 100€ brand new.

    card is a mxm 3.

    if pc still crash, could be bga that is dead, or bad vram chip
     
  5. Shadi J.

    Shadi J. Notebook Enthusiast

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    Hi Scruffy, Thanks for your response.

    I was already suspicious of the Vram so thanks for your input on that.

    Is there anyway I can know for sure, tests I can run at home, tests I can ask to be done if specialized hardware is required ?

    also a question; During a Vga rework, Do techs generally test the card to see if it works.. I mean they returned it to the store claiming it was fixed but as soon as I did my benchmark it didn't respond as they expected.
     
  6. ScruffyITA

    ScruffyITA Notebook Enthusiast

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    most of rework shop just want to grab money as quick as possible. in addition, if u look the left side of the bga, i see green solder mask all over it (on left bga test point) and generally when people put solder mask ie bacause pcb got scratched when cleaning bga pads.

    contact the shop and tell them vga is not fully working. for a work like that, with new bga that costs 30€ ill ask them 70€ (30 bga and 40 for the work), sometimes new bga dont work as most of them come from china and who knows if they are 100% brand new .

    testing vram is not 100% accurate. u can use vram test cd and see if it gives u vram error, but ull still ahve that problem. for me is more bga related then vram.
     
  7. Shadi J.

    Shadi J. Notebook Enthusiast

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    Hi Scruffy,

    Thanks again for your input.

    I do want to correct myself because when I went to the repair shop and mentioned reworked they had to correct me and confirmed that the chip was actually replaced and did not have actual repairs done to the chip itself.

    They also suggested to bring it in again since the repair has warranty which will take time but wont guarantee that it would solve the problem.

    I had also asked for a quote for the new card and they said that it would cost around the 300-400 euro mark which i find absurd as I find these cards on eBay and AliExpress for around the 120 euro mark.

    I do realize that these are of course untrustworthy sites to be purchasing these things and would like some advice in this regards.

    I live in the Netherlands. Do you know of any location I could try purchasing a replacement card ? I can afford spending probably another 150 euros but that about my limit on this project.

    Thanks in advance !
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    Its an easy swap and Ebay is usually not a bad place to order MXM cards.
     
  9. Shadi J.

    Shadi J. Notebook Enthusiast

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    Thanks Meaker,

    Alright, I will have a look around and will probably post again when some progress is made.
     
  10. Shadi J.

    Shadi J. Notebook Enthusiast

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    Hi again,

    I have been looking around for the available cards and have also been looking around in the forums for people who have replaced their card and came across this post from 2012: http://forum.notebookreview.com/threads/p150hm-blue-pcb-gtx-560m-black-screen.681504/

    I found Meaker's comment: "If the card was from another brand it wont work." does this also apply to MSI ? I can understand Dell and Toshiba locking up their devices.

    When looking around I find a lot of GTX 560s that have been taken out of MSI and Toshiba machines on Ebay and AliExpress with AliExpress showing more promise:

    Ebay listing: https://goo.gl/g3J7LG
    AliExpress: https://goo.gl/5GSdsG

    Do I have to make sure its an identical twin part ? as there are variations in PCBs and Versions ? or can I use an MSI or Toshiba donated part (Apparently MSI had a 1016 GPU Clock in theirs)?

    My choices at the moment are: 1. https://goo.gl/oVQpsJ and 2. https://goo.gl/LdkTQT - (URLs were insane long)

    Thanks again
     
    Last edited: Nov 20, 2018
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