Sager (np6856) Showing wrong display, 144hz Monitor limited to 60hz..

Discussion in 'Sager and Clevo' started by SageClev, Mar 22, 2020.

  1. SageClev

    SageClev Newbie

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    Hello, I have recently reinstalled Windows 10 x64 Home edition. I was able to play 144hz on my Internal LCD Monitor just fine before, and I am now limited to 60hz (Using CRU I can get 75hz Max)
    My monitor is being displayed as a LGD05E5 "LG Display" Monitor, Which is limited to 60hz as shown here
    http://www.panelook.com/LP156WF4-SPD1_LG Display_15.6_LCM_overview_19846.html

    [​IMG]


    This is what my device shows

    [​IMG]
    I have Switchable Graphics (Working)
    Nvidia Geforce 1660 TI and Intel UHD 630 Integrated

    I have been unable to find the correct monitor after atleast 48 Hours of online searching, I am unable to find the correct BIOS to flash (Was hoping to find a modded one)

    I would really like to get back to 144hz if anyone could help.
    I have dual booted Linux and have used the EDID tools available (Such as Read-edid, xandor) and it shows the correct resolutions and refresh rates, was also able to get the raw edid (Hex) but haven't found a way to decode it or import it to windows. I have given up finding a solution on my own, and I have honestly spend days trying to resolve this.
    I have reinstalled 3 different versions of windows,

    Sager: NP6856

    System Information Below, Another spoiler containing Graphics Information


    OS Name: Microsoft Windows 10 Home
    System Manufacturer: Notebook
    System Model: NH5x_7xRCx,RDx
    System Type: x64-based PC
    Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2601 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date: INSYDE Corp. 1.07.13LS1, 8/21/2019
    Name Intel(R) UHD Graphics 630
    PNP Device ID PCI\VEN_8086&DEV_3E9B&SUBSYS_85501558&REV_00\3&11583659&0&10
    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) UHD Graphics 630
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd12umd64.dll
    Driver Version 26.20.100.7158
    INF File oem43.inf (iCFL_w10_DS section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1920 x 1080 x 59 hertz
    Bits/Pixel 32
    Memory Address 0xB5000000-0xB5FFFFFF
    Memory Address 0x90000000-0x9FFFFFFF
    I/O Port 0x00005000-0x0000503F
    IRQ Channel IRQ 4294967271
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9915C06BA61501B1\IGDKMD64.SYS (26.20.100.7158, 19.60 MB (20,553,784 bytes), 8/30/2019 12:24 PM)

    Name NVIDIA GeForce GTX 1660 Ti
    PNP Device ID PCI\VEN_10DE&DEV_2191&SUBSYS_85501558&REV_A1\4&76587D0&0&0008
    Adapter Type GeForce GTX 1660 Ti, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 1660 Ti
    Adapter RAM (1,048,576) bytes
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvcvi.inf_amd64_8e2adee05a6d4eea\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvi.inf_amd64_8e2adee05a6d4eea\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvi.inf_amd64_8e2adee05a6d4eea\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvi.inf_amd64_8e2adee05a6d4eea\nvldumdx.dll
    Driver Version 26.21.14.4274
    INF File oem50.inf (Section097 section)
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xB3000000-0xB3FFFFFF
    Memory Address 0xA0000000-0xB40FFFFF
    Memory Address 0xB0000000-0xB1FFFFFF
    IRQ Channel IRQ 4294967274
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVCVI.INF_AMD64_8E2ADEE05A6D4EEA\NVLDDMKM.SYS (26.21.14.4274, 22.19 MB (23,270,632 bytes), 3/20/2020 1:12 AM)
     
    Last edited: Mar 22, 2020
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Download a fresh image and try again? Make sure your intel drivers are up to date too.
     
  3. SageClev

    SageClev Newbie

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    I have tried 4 different windows versions, installed all the drivers fresh on install without internet enabled. Would reflashing the bios fix this? Maybe updating the bios? I haven't had any luck with finding a bios whatsoever. Was hoping to find someone else with the same LCD and get the EDID from them but, no luck. Any suggestions on how to get the EDID from linux and save it as a bin / dat file so I can port it to windows?
     
  4. Meaker@Sager

    Meaker@Sager Company Representative

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    This should all be embedded in the panel, sounds like the firmware in it has been corrupted.
     
  5. SageClev

    SageClev Newbie

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    Any suggestions on how to fix? Also do you know where I may be able to get the bios firmware to reflash?
    Code:
    Processor    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2601 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date    INSYDE Corp. 1.07.13LS1, 8/21/2019
    SMBIOS Version    3.0
    Embedded Controller Version    7.05
    BIOS Mode    UEFI
    BaseBoard Manufacturer    Notebook
    BaseBoard Product    NH5x_7xRCx,RDx
    
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Contact support for files.
     
  7. SageClev

    SageClev Newbie

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    I managed to get some more information through edid-decode on linux
    Code:
    for i in $(ls /sys/class/drm/); do echo $i; cat /sys/class/drm/$i/edid | edid-decode; done
    ------
    Manufacturer: LGD Model 5e5 Serial Number 0
    Made in year 2018
    Digital display
    8 bits per primary color channel
    DisplayPort interface
    Maximum image size: 34 cm x 19 cm
    Gamma: 2.20
    Supported color formats: RGB 4:4:4
    First detailed timing includes the native pixel format and preferred refresh rate
    Display x,y Chromaticity:
      Red:   0.5898, 0.3701
      Green: 0.3496, 0.5546
      Blue:  0.1552, 0.1103
      White: 0.3134, 0.3291
    Established timings supported:
    Standard timings supported:
    Detailed mode: Clock 138.600 MHz, 344 mm x 194 mm
                   1920 1968 2000 2080 hborder 0
                   1080 1083 1088 1111 vborder 0
                   -hsync -vsync
                   VertFreq: 59 Hz, HorFreq: 66634 Hz
    Manufacturer-specified data, tag 0
    ASCII string: LG Display
    ASCII string: LP156WFC-SPD1
    Checksum: 0x3e (valid)
    
    
    $ sudo xrandr --prop
    Code:
    $ sudo xrandr --prop
    
    
    
    Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767
    HDMI-0 disconnected (normal left inverted right x axis y axis)
       CscMatrix: 65536 0 0 0 0 65536 0 0 0 0 65536 0
       BorderDimensions: 4
           supported: 4
       Border: 0 0 0 0
           range: (0, 65535)
       SignalFormat: TMDS
           supported: TMDS
       ConnectorType: HDMI
       ConnectorNumber: 2
       _ConnectorLocation: 2
       non-desktop: 0
           supported: 0, 1
    DP-0 disconnected (normal left inverted right x axis y axis)
       CscMatrix: 65536 0 0 0 0 65536 0 0 0 0 65536 0
       BorderDimensions: 4
           supported: 4
       Border: 0 0 0 0
           range: (0, 65535)
       SignalFormat: DisplayPort
           supported: DisplayPort
       ConnectorType: DisplayPort
       ConnectorNumber: 4
       _ConnectorLocation: 4
       non-desktop: 0
           supported: 0, 1
    DP-1 disconnected (normal left inverted right x axis y axis)
       CscMatrix: 65536 0 0 0 0 65536 0 0 0 0 65536 0
       BorderDimensions: 4
           supported: 4
       Border: 0 0 0 0
           range: (0, 65535)
       SignalFormat: TMDS
           supported: TMDS
       ConnectorType: DisplayPort
       ConnectorNumber: 4
       _ConnectorLocation: 4
       non-desktop: 0
           supported: 0, 1
    eDP-1-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
       _MUTTER_PRESENTATION_OUTPUT: 0
       EDID:
           00ffffffffffff0030e4e50500000000
           001c0104a52213780238d5975e598e27
           1c505400000001010101010101010101
           010101010101243680a070381f403020
           350058c2100000190000000000000000
           00000000000000000000000000fe004c
           4720446973706c61790a2020000000fe
           004c503135365746432d53504431003e
       PRIME Synchronization: 0
           supported: 0, 1
       scaling mode: Full aspect
           supported: Full, Center, Full aspect
       max bpc: 12
           range: (6, 12)
       Broadcast RGB: Automatic
           supported: Automatic, Full, Limited 16:235
       link-status: Good
           supported: Good, Bad
       CONNECTOR_ID: 86
           supported: 86
       non-desktop: 0
           range: (0, 1)
       1920x1080     59.98 +  59.97*   59.96    59.93  
       1680x1050     59.95    59.88  
       1600x1024     60.17  
       1400x1050     59.98  
       1600x900      59.99    59.94    59.95    59.82  
       1280x1024     60.02  
       1440x900      59.89  
       1400x900      59.96    59.88  
       1280x960      60.00  
       1440x810      60.00    59.97  
       1368x768      59.88    59.85  
       1360x768      59.80    59.96  
       1280x800      59.99    59.97    59.81    59.91  
       1152x864      60.00  
       1280x720      60.00    59.99    59.86    59.74  
       1024x768      60.04    60.00  
       960x720       60.00  
       928x696       60.05  
       896x672       60.01  
       1024x576      59.95    59.96    59.90    59.82  
       960x600       59.93    60.00  
       960x540       59.96    59.99    59.63    59.82  
       800x600       60.00    60.32    56.25  
       840x525       60.01    59.88  
       864x486       59.92    59.57  
       800x512       60.17  
       700x525       59.98  
       800x450       59.95    59.82  
       640x512       60.02  
       720x450       59.89  
       700x450       59.96    59.88  
       640x480       60.00    59.94  
       720x405       59.51    58.99  
       684x384       59.88    59.85  
       680x384       59.80    59.96  
       640x400       59.88    59.98  
       576x432       60.06  
       640x360       59.86    59.83    59.84    59.32  
       512x384       60.00  
       512x288       60.00    59.92  
       480x270       59.63    59.82  
       400x300       60.32    56.34  
       432x243       59.92    59.57  
       320x240       60.05  
       360x202       59.51    59.13  
       320x180       59.84    59.32  
    DP-1-1 disconnected (normal left inverted right x axis y axis)
       PRIME Synchronization: 1
           supported: 0, 1
       Content Protection: Undesired
           supported: Undesired, Desired, Enabled
       max bpc: 12
           range: (6, 12)
       Broadcast RGB: Automatic
           supported: Automatic, Full, Limited 16:235
       audio: auto
           supported: force-dvi, off, auto, on
       link-status: Good
           supported: Good, Bad
       CONNECTOR_ID: 92
           supported: 92
       non-desktop: 0
           range: (0, 1)
    HDMI-1-1 disconnected (normal left inverted right x axis y axis)
       PRIME Synchronization: 1
           supported: 0, 1
       Content Protection: Undesired
           supported: Undesired, Desired, Enabled
       max bpc: 12
           range: (8, 12)
       content type: No Data
           supported: No Data, Graphics, Photo, Cinema, Game
       Colorspace: Default
           supported: Default, SMPTE_170M_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, opRGB, BT2020_CYCC, BT2020_RGB, BT2020_YCC, DCI-P3_RGB_D65, DCI-P3_RGB_Theater
       aspect ratio: Automatic
           supported: Automatic, 4:3, 16:9
       Broadcast RGB: Automatic
           supported: Automatic, Full, Limited 16:235
       audio: auto
           supported: force-dvi, off, auto, on
       link-status: Good
           supported: Good, Bad
       CONNECTOR_ID: 99
           supported: 99
       non-desktop: 0
           range: (0, 1)
    
     
    Last edited: Mar 25, 2020
  8. senso

    senso Notebook Deity

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    Going by all that data its a 60Hz display.

    So unless you are mistaken, or by some way you changed your display, it was always a 60Hz display.

    Contact your seller and ask him what exactly was mounted on you laptop, or check your invoice, would be pretty strange to loose one or two lines of display resolution/refresh rate and nothing else on the EDID, the fact that you can't OC it over 75Hz is also a bit indicative.
     
    t456 likes this.
  9. Meaker@Sager

    Meaker@Sager Company Representative

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    Did you have the panel repaired at some point?
     
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