Sager NP6852 Intel HD Graphics Failed to Start (Code 43)

Discussion in 'Sager and Clevo' started by hideaway, Oct 31, 2019.

  1. hideaway

    hideaway Notebook Enthusiast

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    I swear... I'm ready to through this Sager NP-piece of crap out the window. It's had problems since DAY ONE and every time I go to touch something to fix it, another issue arises.

    So, after this fiasco --> http://forum.notebookreview.com/threads/numeric-keypad-touchpad-and-minimized-windows-not-working-in-windows-10.829758/#post-10935366 I ended up having to reinstall Windows 10 or at least I think that's what I did. It ended up not fixing a thing. Toggle Keys are still on, except on the Windows login screen, and the mouse was still acting up. I fixed the mouse issue I think, but now the display is screwing up.

    My screen keeps going out. Sometimes it will go back to normal and other times I get the failed to start message and it reverts back to the Microsoft basic driver. It just did this and I opened up Device Manger to see what was going on. Both the Nvidia GeForce 1050ti and Intel HD Graphics 630 have exclamation marks on them. I right click to see what's going on and the Intel driver gives me this code 43.

    I JUST UPDATED BOTH DRIVERS LIKE YESTERDAY. I did a clean install for the Nvidia one. Also, Windows just did another one of its updates and pretty much every time that happens something else goes wrong...

    I wanna Hulk smash this thing. If someone could please help a poor girl out I'd really appreciate it.

    Thank you!
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Back from the original post I did mean to say that you should only use a mildly moist cloth to clean the device with. Alcohol is a very bad choice due to it's ability to dissolve protective layers.

    Do an uninstall on both devices in device manager ticking remove drivers too. Then do the intel ones alone and see how the system behaves. Then do the Nvidia ones if they work and see what happens.
     
  3. hideaway

    hideaway Notebook Enthusiast

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    Thank you for getting back to me so soon!

    That's what I did, but I used alcohol :( I was trying to kill germs. Damn my OCD.

    Should I do that through Device Manager? So, open that up, right click on each device and hit uninstall, first starting with the Intel one?

    I hope you don't mind me asking a follow-up question to my last thread here, but when I reinstalled Windows it did keep a back up folder on my hard drive called Windows.old. I was under the impression that everything would get erased. So did I do that right?

    Thank you again!
     
  4. Meaker@Sager

    Meaker@Sager Company Representative

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    It's used to recover back in case you wanted usually.

    Correct with device manager.
     
  5. hideaway

    hideaway Notebook Enthusiast

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    Okie doe. I uninstalled the device. Now my screen resolution is a lot lower. I opened up Photoshop CC 2018 and the resolution is real low there as well. It's supposed to use the Nvidia GPU but when I click on its control panel it says you are not currently using a display connected to a Nvidia GPU or something like that.

    What's the next step?
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Yes so now you are running the microsoft basic display driver which the o ly aim is to get a display so you can install the drivers. So get the Intel ones installed. Either from Intel themselves or our driver download page.
     
  7. hideaway

    hideaway Notebook Enthusiast

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    My laptop went to sleep after some inactivity and I resumed it using the power button, well, lo and behold the Intel Driver is listed back in Device Manager! I didn't install anything yet. How did this happen?
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    Welcome to windows 10.
     
  9. hideaway

    hideaway Notebook Enthusiast

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    :(

    I'm going to try again and restart.
     
  10. hideaway

    hideaway Notebook Enthusiast

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    I thought it was fixed but it just did it again (code 43)! And Firefox is giving me a hell of a time. Could the two be related?
     
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