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Return newly bought M14x for M14x R2?

Discussion in 'Alienware 14 and M14x' started by Infernonyc, Apr 22, 2012.

  1. Infernonyc

    Infernonyc Newbie

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    Would it be worth to call dell and ask for an exhange?
     
  2. BetaFire

    BetaFire Notebook Guru

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    Hell, it's worth a shot. If they shoot you down, say you'll just have to take your business elsewere next time. It isn't to hard to haggle with Dell representatives.
     
  3. Voodooi

    Voodooi AFK for a while...

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    I would.

    Actually, I would ask for a refund and then wait for the Ivy Bridge refresh of the R2 rather than the current Sandy Bridge.

    Better performance and battery life if you sit on your money and wait.
     
  4. Gearsguy

    Gearsguy Notebook Deity

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    As long as its under the 21 day exchange period you can ship it right back
     
  5. Infernonyc

    Infernonyc Newbie

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    Ehhh I think if they give me a small refund I'd take the money. Seems as though the ivy bridge will be more money of which I don't want to spend, and this is the best comp I've ever owned, so I don't really need an upgrade, seeing as though I'll prob only be playing SWTOR and D3.
     
  6. Voodooi

    Voodooi AFK for a while...

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    They're replacing Sandy Bridge with Ivy Bridge and I'm confident that the price will remain at 1099$ for the i5 and 1199$ for the i7, but it's up to you.

    People on the overclock forums are claiming it's an "up to 15%' upgrade.

    Also, why would they give you a "small refund"? You're still within your 21 days :p
     
  7. Kingofheart4711

    Kingofheart4711 Notebook Consultant

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    When youre within the 21 days the policy states that unless there's an issue with the laptop it's a 15% restocking fee. I got lucky cause there was an issue with my order and it got delayed so they waived it.
     
  8. lolikop

    lolikop Notebook Enthusiast

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    its not worth it really trust me the r1 is good enough the r2 is maybe 5% better then the r1
     
  9. clautenslager

    clautenslager Notebook Enthusiast

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    Sure the r1 is still a great laptop but if you plan to game with it the r2 refresh is defiantly worth it. The new 650m will bump the performance to a 560m+ level.

    The 650m and ivy bridge updates will also help and possibly fix the overheating problem.

    Of course if gaming isn't your thing then there isn't much difference.
     
  10. wesfry92

    wesfry92 Notebook Enthusiast

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    I posted a few weeks ago...but since then the Rs has come out and I have a question.

    So I received my m14x at the beginning of the school year, and at this point I'm waiting another week until I'm home and not living off of it here at school to call up Dell and demand a replacement or refund of something. I take good care of it, and yet had a broken mic/screen on arrival(technician came and fixed), the speakers broke(fixed) and now am getting multiple BSOD's and an occasional system failure which takes an hour or two for windows to restore itself(I've fresh installed Windows-no help). I'm a college student, soo I need a laptop. But when I go home, first thing I'm doing is calling them. I purchased the 2 year accidental warranty as well, if that makes any difference.
    Does anyone have any idea, if I were to have them replace my machine or demand a refund, would they upgrade me to an R2? Just kind of curious. I've about had it at this point. I need a reliable machine. And it needs to be powerful for the work I do so I went with alienware.
    Any help/input would be appreciated :)

    Edit: also, the battery will now not last for more than 2 hours...wasn't like this about a month ago. I'm fairly computer savvy and have it running on what should be a "max battery life mode" which used to be an easy 5-6 and an occasional 6.5/7 hours.
     
  11. Voodooi

    Voodooi AFK for a while...

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    Sorry to hear about your issues.

    Call and ask to speak to a supervisor. If you're getting nowhere, you can post on the Dell Cares Facebook page or e-mail Michael Dell (found through google) and a resolution expert will get in touch with you within 24 hours if you leave a reliable phone number in your complaint. For others reading this, only use these contacts if you have multiple issues and are getting poor service - don't abuse it :)

    Unfortunately they would not upgrade to the R2 since R1's are still in circulation.

    Good luck :) Let us know how it turns out.
     
  12. wesfry92

    wesfry92 Notebook Enthusiast

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    Thanks! :)
    Do you think there is a chance of getting a refund? It's been since the beginning of the school year, so about 8 months or so.
     
  13. Voodooi

    Voodooi AFK for a while...

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    Honestly I don't think you'd get a refund.

    Multiple issues with a single system usually leads to a system replacement.

    Multiple issues with multiple systems usually leads to a refund.

    :)
     
  14. Kingofheart4711

    Kingofheart4711 Notebook Consultant

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    After getting the return process started, they told me theyd give me $135 if I kept it. Told them id think about it.
     
  15. Voodooi

    Voodooi AFK for a while...

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    Ah, I misunderstood :p

    Thought the OP meant if he returned the laptop that Dell would keep some of the refund money to themselves (besides the restocking fee).

    Yes, most reps do offer you cash back if you call in and want to return it during your 21 day period ;)
     
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