Report: Tesla is bleeding talent from its Autopilot division

Discussion in 'Motorized Vehicles' started by hmscott, Aug 25, 2017.

  1. hmscott

    hmscott Notebook Nobel Laureate

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    Yup, been following that, it clearly hasn't changed in the almost 10 years I've known people dealing with Tesla, and although I hope it gets better the reality is the pressure from increasing shipments is going to keep the edge "bleeding" for the foreseeable future.

    All of the people I know are still completely 100% on board with Tesla, even though much of their experience has sucked.
     
    Last edited: Jan 9, 2019
  2. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Part 3 of Rich's experience. I swear, Tesla is the freaking Kim Jong Un of car companies. That's not an indictment against Rich, but rather of the rest of St. Elon's cult of personality fan base.

     
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  3. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    After out-of-warranty repair issues, the most disappointing part of Tesla ownership is the delivery experience. Bad communication, abysmal wait times, and a generally convoluted process. So what does Tesla decide to do? Gut the delivery teams as part of workforce reduction.

    https://www.autonews.com/video/firs...m_campaign=20190211&utm_content=hero-headline

    Tells you a lot about senior management's mindset, doesn't it? Screw the customer experience. Let's just build cars because we're Tesla and don't have any real competition. It's almost as if Tesla acts like a company owned by a billionaire so cavalier, he would build a rocket to launch one of his personal vehicles into space. Or he'll disparage the SEC who fined him millions for stoned-tweeting false and misleading stock statements. Read interviews with former senior people who reported directly to Elon. They described him as a tyrant, divorced from reality, unreasonable, prone to hysterical fits, snap decisions, and delusions of grandeur.

    The competition is coming, though. The Porsche Taycan will be built by a real car company that has one of the finest reputations for technology, engineering, quality, reliability, and customer service. Tesla, if you want to continue to be premium, you need to start acting like it.
     
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  4. hmscott

    hmscott Notebook Nobel Laureate

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    9:26 - An agency hid Tesla crash data for nearly two years. Is that any way to build trust in driverless cars?

    An agency hid Tesla crash data for nearly two years. Is that any way to build trust in driverless cars?

    By RUSS MITCHELL, FEB 14, 2019 | 6:00 AM
    https://www.latimes.com/business/autos/la-fi-hy-tesla-nhtsa-20190214-story.html

    The Fantastic Case of the Missing Tesla

    Rich Rebuilds
    Premiered Jan 25, 2019
    Welcome to the final chapter of my missing Tesla model X saga. Today we have a few cameo appearances along with Thicc Rich and the person with the most expensive Tesla paperweight that I’ve ever seen.
     
  5. hmscott

    hmscott Notebook Nobel Laureate

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    The Myth of the “Self-Driving” Car | Consumer Reports
    Consumer Reports
    Published on Oct 14, 2018
    Modern cars can do many things, including helping to steer, keeping you in your lane, and stopping in an emergency—just don’t call them “self-driving” cars in front of this CR expert.


    Tesla Model 3 Loses CR Recommendation Over Reliability Issues

    Owners report problems with paint, trim, and electronics in Consumer Reports' survey
    By Patrick Olsen, February 21, 2019
    https://www.consumerreports.org/car...es-cr-recommendation-over-reliability-issues/

    "Consumer Reports can no longer recommend the newest Tesla—the Model 3 electric sedan—because members say they’ve identified a number of problems with their cars, including issues with its body hardware, as well as paint and trim. CR members reported these results in our annual reliability survey, which includes data on about 470,000 vehicles..."

    Survey results are in...these are the least reliable cars.

    https://twitter.com/ConsumerReports/status/1098658618411569153

    10 Least Reliable Cars
    Consumer Reports' annual survey exposes the models with the greatest risks of problems
    By Consumer Reports, Last updated: February 21, 2019
    https://www.consumerreports.org/car-reliability-owner-satisfaction/10-least-reliable-cars/

    Tesla Model 3 can no longer be recommended, says Consumer Reports
    By RUSS MITCHELL, FEB 21, 2019 | 12:20 PM
    https://www.latimes.com/business/autos/la-fi-hy-tesla-model3-cr-unreliable-20190221-story.html

    "Tesla’s stock price sank Thursday after Consumer Reports blasted the reliability of the company’s new Model 3 sedan and dropped it from a list of recommended vehicles.

    “Consumers expect their cars to last—and not be in the repair shop. That’s why reliability is so important,” said Jake Fisher, senior director of automotive testing at Consumer Reports.

    Problems reported by Model 3 owners include loose body trim and glass defects, the organization said. The glass in the back window in Consumer Reports’ own Model 3 test car cracked in the parking lot during a cold snap.

    Tesla’s stock price dropped sharply after the news was released around 9:30 a.m. PST, and was trading around $292, down 3.5%, by noon.

    Consumer Reports dropped the Tesla Model S luxury sedan from its recommended list last year. The Model X luxury SUV was never recommended.
    Despite the reliability problems, the Model 3 ranks high in Consumer Reports’ customer satisfaction survey, which gauges buyer satisfaction over time. The most recent survey came out last month. In fact, social media complaints from Model 3 owners — which include battery malfunctions, computer-system failures, door handles that won’t open, and body parts filling with snow and falling off — are often accompanied by comments such as “still love the car.”

    The company is suffering from slow response rates from customer service representatives, inability to get cars serviced, and waits for parts that can last for months.

    Chief Executive Elon Musk acknowledged those problems in a call with analysts last month. He said the company is reconfiguring its logistics system and introducing a phone app to schedule appointments.

    Tesla did not return requests for comment.

    Musk himself had nice things to say about Consumer Reports in May 2018, when he tweeted: “Tesla will always refute articles that are misleading and point out if there is someone with a pattern of doing so. Many fit this description but Consumer Reports is always fair & accurate in their criticism.”

    The organization said Thursday that negative reports on reliability surveys sent the Model 3 and the Chrysler 300 “tumbling 11 spots” toward the bottom of its car brand rankings.

    In a prepared statement, Tesla said:

    “Not only are our cars the safest and best performing vehicles available today, but we take feedback from our customers very seriously and quickly implement improvements any time we hear about issues.

    That’s just one of the reasons why, in this very same survey from Consumer Reports, Model 3 was rated as the #1 most satisfying car, and why Tesla vehicles have topped Consumer Reports’ Owner Satisfaction survey every year since 2013 – the first year Tesla was included in it.

    “We’re setting an extremely high bar for Model 3. We have already made significant improvements to correct any issues that Model 3 customers may have experienced that are referenced in this report, and our return policy allows any customer who is unhappy with their car to return it for a full refund. This new data from Consumer Reports comes from their annual Owner Satisfaction survey, which runs from July through September, so the vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data.”

    Tesla’s future depends on the success of the Model 3, originally positioned as a mass-market electric sedan. After a slow start riddled with production problems, the company sold 145,000 Model 3s in 2018. Sales in Europe have just begun, and sales in China are scheduled to begin next month. Social media forums in Europe are already busy with complaints about delivery and quality issues."

    https://twitter.com/search?q=consumer+reports+tesla+3
     
    Last edited: Feb 21, 2019 at 5:08 PM
  6. saturnotaku

    saturnotaku Notebook Nobel Laureate

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