Replacement XPS 9560 Offered. Do I Want It?

Hi all,

I contacted Dell about a somewhat minor power issue that would almost certainly be fixed by a motherboard replacement as I have had many experiences with port problems fixed by replacing the loose port.

For whatever reason, they seem to want to offer me a completely 'new' device instead (to be confirmed in a few days). Is this something I should jump on or should I decline? I assume new = refurbished.

The computer is just about two years old. A new battery would obviously be an upgrade since mine has been somewhat bad from the start and only gotten worse. Other than that, I've been mostly happy with the computer. The 4k display is solid and I got the faster of the two 1TB SSD's when it was made.

The rep also implied I could shift my current SSD over to the new computer but I assume I would have to do that myself. If so, is it a lot of work and complications if I have no experience doing that or is it just following a youtube video? Will there be potential driver conflicts and things that go wrong to a hardware amateur?

If it is not too much trouble to transfer the SSD, would the new computer boot up the same as my current machine or would it just be a way to store files on a clean installed windows? Basically, will I still have to start from scratch and reload all the software and stuff like that?

Is there a significant risk that the new device would have lower quality components than my current? I assume they would give me the 9560 and not a 9570 and the specs would be the same but I have no experience with replacements.

Any advice would be greatly appreciated.

 

It's very easy to change SSDs. I would take the new computer if it comes with a new warranty.

 

Thank you for the reply. I doubt it comes with a 'new' warranty as I am only 2 years into a 4 or 5 year warranty (can't remember) but let me know if it doesn't work that way.

Glad to hear the SSD swap is easy. What about the other questions? Among others, will I have to start with a clean install if I swap my SSD?

 

I had My 9560 replaced by Dell about 1,5years ago. I just swapped my SSD, set the Bios the same as the old XPS and everything just worked. I also have to say that I received exactly the same configuration as the old one came with. Also I had removed the stock Windows from the old SSD, so no recovery partions, etc...

 

Thanks. I'm afraid you got a bit out of my expertise with 'removing stock windows' and 'setting the bios the same'. I may have removed the stock windows when I clean installed but I'm not sure and it was awhile ago. As for setting the bios, do I have to do that before booting the computer?

Is the swap easy? What about a keyboard swap? Is that hard?

If all the components were the same, would you have bothered just to get a newer battery?

 

Idd, I meant that I did a clean install of windows on the old XPS. (Wiped all partitions and changed to AHCI mode instead of RAID)

As for the BIOS settings. If you never changed anything, e.g. RAID to AHCI, you can leave everything as it is. Otherwise you’ll have to switch back to AHCI mode after swapping the SSD.

If you’re afraid to lose data, just make a copy of your old SSD with e.g. Macrium Reflect.

The swap is easy. You need a TORX 5 screwdriver and a Philips screwdriver to remove the bottom plate. Then just unscrew the SSD and replaced it with the old one.
Just google it and you’ll find some tutorials.

For the keyboard... I also was doubting to changing it, but you‘ll have to remove almost everything out of the laptop. So I didn’t do it. There are also some tutorials on YouTube.

A new battery is always an upgrade.

I would just accept the replacement. You’ll get a higher value for the laptop if you’d ever like to sell it.

 

When they tend to jump on the replacement bandwagon it often means they no longer carry the parts and the only option is a new machine, you may well end up with the 9570 so say yes. I had this with my 9530 after 18 months and got the 9550. Ask for the build sheet and you may be in for a nice surprise.

 

Thanks for the helpful info. After a few follow up questions the rep said they would send me the specs before dispatching it. I assume I would reserve the right to say no thank you. They also said it could take up to a month (not in US if that is relevant). I had made clear my issue is not urgent so I should be able to wait if needed. I'd be surprised if they gave me a 9570 but assume they would be a no brainer upgrade. If the spec sheet reads very much the same as I have no, you'd still say yes, right? Even though that means I will have to manually move the SSD and keyboard to the new machine having never done it before which I assume means hours of work and the risk of messing something up.

 

See what ssd is in it 1st
I would accept it.
Saying it could take a month means it will be a new build.

Sent from my SM-G920F using Tapatalk

 

Thanks again. Maybe I'm being dumb and lazy but would prefer to not have to reload all y software and back everything up from scratch. I'm also a bit uncomfortable returning a harddrive to Dell since my understanding is that an amateur like me can never fully clean everything on it without being tech savvy.

I will definitely report back when they give the specs.