there is some misinformation from verizon tech support and actually i was misinformed by LEVEL 2 TECH... on how this needs to be hooked up. ive seen numerous posts on the web where a person wanted to use their own router instead of the actiontech and verizon provided a nim but still could not get the nim to provide guides and vod, there is a simple and seemingly stupid reason for this. i went over the motorola instructions for their nim box. the ONE MISTAKE every single tech i spoke with for 3 DAYS made and i could not get giudes or vod is they had me as well as their own tech hooking the moca output (rg6) for the set top boxes to the cable out side of the nim. THIS IS INCORRECT IF... they did not run a straight shot to the nim BEFORE THE STB'S. in other words the rg6 would come from the ont to the nim then out to the boxes through whatever splitters you have. if the nim is hooked up in line with the stb's coming off one of the splitters they are using for either the main run or a stb it needs to only have a connection in the cable in side NOTHING GETS HOOKED TO THE OUT SIDE AT ALL.. and you give the ethernet port the cable from a lan port on your whatever brand router. this fixes any issues with the nim people seem to have when hooking it up. its a stupid mistake and i can not see how verizon did not know this. i had three field techs as well as 2 level 2 techs on the phone swear to me i was wrong and it has to 150% be hooked to the out side of the nim. again not correct. i have it working perfect now and i have guides and vod no issues at all.. not sure how many of you are going this way using a nim i mean but imo that actiontec was a pos and i def would not use it myself. hope this helps anyone out there or anyone that searches google and this pops up. any questions lmk.