Reflex Notebook and hassle free

Discussion in 'Sager and Clevo' started by carol_sama, Nov 4, 2018.

  1. carol_sama

    carol_sama Notebook Enthusiast

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    So I am building a Sager NP7851 at reflexnotebook (sager and clevo re seller in Canada) and at the end there is an option called Hassle free:
    1 x Reflex Hassle Free. We handle Warranty claims for you with Sager and we cover the cost of Two Way Ground Shipping for Sager Warranty Repairs*. By removing this option, you are responsible for warranty related shipping charges and claims.

    However just above I have this Canada Two Way Ground Shipping Coverage Add-on:
    Canada two way ground shipping service coverage add-on for Sager 1 Year Limited Parts & Labor Warranty +CA$40.80

    I dont get the difference. Other than that has anyone dealt with this company before? Are they good? The laptop that I am building is 1700CAD, and my intention is that is lasts for the next 5 years.

    Thanks!
     
  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Looks like it just means that you're not on the hook to send it back to the Sager repair center in Los Angeles yourself if you need repairs.
     
  3. Meaker@Sager

    Meaker@Sager Company Representative

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    Yes, it covers full return price on shipping in the event of an issue.
     
  4. carol_sama

    carol_sama Notebook Enthusiast

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    So basically the Canada Two Way Ground Shipping Coverage is useless if you have the Hassle Free one?
     
    Last edited: Nov 5, 2018
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    If you don't mind going straight to them (I don't see why not) then yes, one or the other.
     
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Return [Ground] shipping may not cover Duties is all, something you might need to inquire with Reflex about. Otherwise it sounds worth it to pay the extra to allow them to facilitate warranty claims for you.
     
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