Recieved GS65 after RMA

Discussion in 'MSI' started by Divinated, Apr 3, 2019.

  1. Divinated

    Divinated Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    26
    Trophy Points:
    26
    So just my luck, after purchasing my GS65 RF8, GTX 1070 Max-Q, I ran into what i thought was a minor problem at the time but turned out to be hardware failure. This laptop was brand new, out of the box. So I was convinced that problem could be fixed in home, after spending three weeks of trying to fix it myself i finally did an RMA.

    The customer service, in my experience, was excellent. The laptop arrived there on the 13th of march, was repaired and shipped back by the 19th. I received it on the 22nd. I was honestly expecting it take a lot longer.
    Long story short, they replaced the motherboard and the RAM. A pretty serious issue for a brand new computer right out of the box.

    Everything works great now, however I'm now faced with another issue. I don't believe the heat sink is properly placed on the CPU. As i notice cores 1, 3, and 5 are hitting temperatures 10 degrees higher then cores 2, 4, and 6.
    temps.png

    I've undervolted the CPU to -165mV and set the turbo limit to 35x. This is just a temporary fix for now, before i start taking things apart to re-paste, i would like some advice as to what exactly i should do. I've read somewhere around here that the thermal pads are bit thick, just enough so that the heat sink doesn't make complete contact with the side of the processor die of which cores 1, 3, and 5 reside. I am able to undervolt to -190mV without problems, at -200mV the problems start.

    The other motherboard didn't have this thermal issue. I shouldn't be complaining since this issue is minor compared to what i was facing before, but for the money i spent i expect things to operate at 100%.

    Any help is greatly appreciated. Thank you.

    -190.4mV undervolt
    lol.png
     
    Last edited: Apr 3, 2019
    Kevin@GenTechPC likes this.
  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

    Reputations:
    203
    Messages:
    4,354
    Likes Received:
    1,098
    Trophy Points:
    231
    I would personally move forward with the repaste and just making sure all the heatsinks are proper.
     
    Divinated likes this.
  3. Divinated

    Divinated Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    26
    Trophy Points:
    26
    Well i would've done that already if it was a simple project. The motherboard of this laptop is inverted, so i want to make sure i correct the problem the first time. I know I've read somewhere around here of a similar issue as mine. As much as i would love to just repaste hope that does the trick, i would much rather love to only have to do this once and not twice. Any recommendation on thermal compound?
     
    Kevin@GenTechPC likes this.
  4. Divinated

    Divinated Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    26
    Trophy Points:
    26
    Also, wondering if its worth getting a cooling pad for this laptop or not. The cooling system is already pretty aggressive.

    I've also added a custom voltage curve for the GPU. I'll post a picture only if someone is interested.
     
    Kevin@GenTechPC likes this.
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    964
    Messages:
    8,205
    Likes Received:
    2,004
    Trophy Points:
    331
    Divinated likes this.
  6. Divinated

    Divinated Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    26
    Trophy Points:
    26
    Kevin@GenTechPC likes this.
  7. westcoastgeek

    westcoastgeek Notebook Consultant

    Reputations:
    1
    Messages:
    152
    Likes Received:
    2
    Trophy Points:
    31
    Can I ask what program you used to measure the core temps,and what program you used to stress test the laptop? I am going to buy a demo model form a local computer store, but I wanted to maybe bring a usb drive and test the cores etc before buying it and if not great, maybe negotiate a re-paste form them before I by the laptop.

    Thanks
     
    Kevin@GenTechPC likes this.
  8. Divinated

    Divinated Notebook Geek

    Reputations:
    5
    Messages:
    82
    Likes Received:
    26
    Trophy Points:
    26
    Just throttle stop, also remember that many real world programs and applications won't stress the cpu as much as a stress test and not many actually utilize multiple logical processors.
     
Loading...

Share This Page