recently bought MSI WT75 issues

Discussion in 'MSI' started by pandaZzZ, Mar 20, 2019.

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  1. pandaZzZ

    pandaZzZ Newbie

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    Hi all,

    I'm new to the forum and have recently bought an WT75 8SM, with the following specs:

    8700k
    quadro p3200
    32gb ram

    I'm having some issues since I bought it:
    - After the computer is put to sleep , when he wakes up the windows dotted circle starts rotating but after a while it crashes and I have to shut the laptop down on the power button. When powering it on again it runs normally.

    -Also, when the described above doesn't happens the computer boots during 15 seconds and goes to sleep after it. If I wake it up after it runs normally, once again...

    I have some doubts also, I have the right side button to switch between graphics. When I have it enable it uses the hybrid mode? And disabled it uses the internal gpu?

    I use it mainly for 3d rendering, how can I boost up the computer for maximum performance? Before I buy it I though it would be a bit quicker in my daily usage but I believe I'm not taking its capacity to the maximum.

    Any help would be appreciated.

    BR
     
  2. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Do sfc /scannow see if it finds anything wrong with your system. The hybrid mode should still provide performance while you work, but if you only want dGPU you can add it to Nvidia Control Panel by associating the application with performance profile. See below URL for instructions.
    https://nvidia.custhelp.com/app/ans...do-i-customize-optimus-profiles-and-settings?

    Feel free to let us know if you have any questions, thank you.
     
  4. win32asmguy

    win32asmguy Moderator Moderator

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    If you see the spinning circles then it should mean that it is resuming from a hibernation. You could try disabling / re-activating hibernation to see if it recreates the hibernation file to fix it.

    Integrated graphics are enabled if the hybrid button is lit up white. The Nvidia card is still available if one is installed, it will turn on if the application specifies to use the Performance GPU in the Nvidia Control Panel. I suggest not using hybrid mode unless you specifically need better battery life.

    If you have an 8700k, install the latest BIOS and EC from MSI. You should not be performance limited to 95W TDP and can take the 8700k up to 120W or whatever it goes to at 4.7ghz on all cores. I would also consider undervolting to take it farther, and repasting is not hard if you are looking for even more performance.

    Also, do you have a Quadro P5200 video card? AFAIK 8SM SKU only has that Quadro. If you do and happen to remove the bottom cover, do you mind taking photos of the GPU Heatsink so I can compare it against the Quadro P3200 / P4200 heatsink? I believe its a different heatsink and form factor but have not been able to confirm it yet.
     
  5. pandaZzZ

    pandaZzZ Newbie

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    @win32asmguy sorry I was mistaken. My computer is running the 8700 and a quadro p3200.

    I've installed the most recent BIOS and EC update today, I'll give a feedback after I run it for a while.

    @Kevin@GenTechPC that's what I got

    Windows Resource Protection did not find any integrity violations.
     
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  6. pandaZzZ

    pandaZzZ Newbie

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    Hi,

    after updating EC and BIOS I'm getting other issues:

    - PC now works normally but sometimes when I turn it off it doesn't turn off (screen goes black , everything goes off but the keyboard lights remain on as well as the vents)

    - I don't know if this has something to do with the new windows update but it occured after the recent WU. The sound board went unrecognized, it shows up in device manager with the exclamation mark. I have tried uninstalling the drivers and reinstalling them but it didn't solved the problem... On the sound device manager it only shows my bluetooth speakers, the computer default speaker is not showing. Tried troubleshooting but didn't solve it.

    Any solution for those problems?

    EDIT: Managed to solve the sound issue by unistalling the device with exclamation mark on the device manager :D
     
    Last edited: Mar 25, 2019
    ryzeki likes this.
  7. ryzeki

    ryzeki Super Moderator Super Moderator

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    Do you still have the issue of turning off the PC and the laptop remains "on" with the screen turned off? I had a similar issue which was caused by an USB mouse. As long as the mouse was connected, the laptop took forever to shut down.

    This was to a GT73 so it's not your model, but maybe you have a similar issue?
     
  8. Falkentyne

    Falkentyne Notebook Prophet

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    I've seen that happen before. Sometimes it happens when the laptop is on for a long time. I think it happens when certain USB devices are plugged in (even if they're removed later) or if the laptop is switched from AC to battery and back to AC, maybe in combination with those devices being plugged in. Can never reproduce it 100%.
     
  9. ryzeki

    ryzeki Super Moderator Super Moderator

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    Agreed.

    I noticed this with the GS75 now, but in this case, the laptop keeps USB power even after turning it off. I probably need to check in BIOS or somewhere to disable that; it keeps my mouse turned on even after the laptop shutoff and it's bothersome at nights.
     
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  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Is this USB option available in the standard BIOS or unlocked BIOS?
     
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