Razer refusing to refund me for returned laptop and lied to Paypal about recieving it.

Discussion in 'Razer' started by Terreos, Jan 31, 2019.

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  1. Terreos

    Terreos Royal Guard

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    I know there isn't anything that can done about this on this forum. But, I'm currently having an issue getting a refund on a returned laptop by Razer and want to share my story. I also want to warn people about how terrible these people are treating me and straight stealing from me at this point. I have a reddit post here.
    https://www.reddit.com/r/razer/comments/alo9yy/razer_refusing_and_lying_so_i_dont_get_a_refund/

    So on December 4 2018 I decided I wanted to buy the new Razer Blade Stealth 2019. The new mx150 seemed like a good balance of power in a portable package. After it arrives on December 13 2018 I discover that my unit had noticable coilwhine when under load. I give the laptop week to see if it would be a problem and determined December 20 2018 that I didn't want to keep the unit and wanted to return it within my 15 day return window.

    I get an RMA from razer and am told to send my laptop to: Razer KULS, LLC. Doors 1-6 24760 S. Main St. Carson, CA 90745 I take it to my local Fedex and pay for the shipping back as Razer did not provide me with one and did not specify that I would be getting one.

    Now December 25 2019 I get another email from Razer with a shipping label saying to send my laptop to: Razer USA 9 Pasteur Suite 100 Irvine, CA 92618 Carson, CA 90745 At this point I'm panicking because this is a different address than what I was given and when I email them back saying I got two emails with different addresses I never get a response.

    December 28 2018 rolls around and I get a confirmation from Fedex that my package arrived and was signed by someone named Ricardo. And now I finally get a response back from Razer saying they got the laptop and that it will take 2-3 days to issue the refund and it can take 10-15 days for it to post on my paypal account.

    So January 13 2019 comes around and I have yet to hear back from Razer and decide to email them as my return was do. January 15 2019 comes around and they tell me they are working hard to issue my refund and my time is precious to them. Please allow 2-3 days. Well three more days go by and I hear nothing.

    So at this point I file a dispute with Paypal saying I did not get my refund. I provide them with a picture of my return receipt with fedex. I figure they will help get my refund. Last night January 29 2019. I get a notification from paypal that my request has been denied. The website had no information as to why so I call Paypal to get an answer. The representative that I got reviewed my case and confirmed they got my tracking number and told me this "Razer has claimed they did not recieve the laptop and that your tracking number is invalid" "They also say there is NO RAZER RETURN CENTER IN THE USA." I tell them I have an email from Razer telling me to send it to that location. So paypal says they will reopen my case and I can send them the email in 72 hrs when the case is reopened.

    So as of right now I returned the laptop, have not recieved the refund, was denied a refund from Paypal because Razer claims they don't have it or the address they gave me exists. So I'm at a lose at what to do. I'm not a youtuber so I can't make a video that will reach the eyes of millions and make Razer realize they messed up. So what can I do? Razer seems to be trying everything to make me pay for a laptop that they signed for as returned.

    Thoughts or advice?
     
  2. Vistar Shook

    Vistar Shook Notebook Deity

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    Did you try a charge back with the bank?
     
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  3. Terreos

    Terreos Royal Guard

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    It's through Paypal. So it's through they're credit card. I can take a look later and see if that's an option.
     
  4. Terreos

    Terreos Royal Guard

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    Slight update... Someone on the Razer Forums who last I checked was a Moderator on that forum and I consider a friend says they're looking into it now also.

    I'm still sad I have to make this public to even get treated like a human being.
     
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  5. X33nbat

    X33nbat Notebook Enthusiast

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    I can't resist a little internet sleuthing, and found a listing for a company called KULS LLC at the first address. They are an importer/shipper and apparently handle some of Razer's shipping based on this sample bill of laden I found: https://www.importgenius.com/importers/kuls-llc
    And here is another company listing with a phone number: http://www.buzzfile.com/business/Kuls-LLC-650-589-2575

    The second address in Irvine is Razer's main US office, which should be the correct location to send an RMA. Makes me wonder if Razer somehow mixed up your RMA with some other shipment info, and they can't sort it out because their left hand doesn't know what their right hand is doing. Either that or someone within Razer's shipping process is stealing laptops.
     
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  6. Terreos

    Terreos Royal Guard

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    If I need to I will use this information in my case. Honestly I'll need all the ammo I can get.
     
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  7. Terreos

    Terreos Royal Guard

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    So razer gave me a refund for the cost of the laptop last night. So they still owed me for shipping. Not to long ago I got my phone call from Razer. I did very little talking surprisingly. The women that called me seemed to be terrified to be on the phone with me. Can't say I blame her. But, they wanted to offer me a product from razer to cover the costed of the shipping. She was only offering $50 products and I thought they all sucked. So I counter offered saying I wanted the TarTarus V2 at $80. She did not hesitate but did say she needed to get permission to send me something of that value. I let her know to remind whoever she needed to talk to that I spent over a month to get the refund, had to resort to social media, and someone on their end lied to paypal about recieving the laptop at all. She agreed and will be contacting me in the next few days with their choice.

    Hopefully this is the end of this whole ordeal. But, I wanted this to be shared with all of you because this needs to be seen. I've been a fan of razer for years. And they've been slowly losing my trust year after year. This broke the camels back and I officially HATE this company. At this point I would buy a MacBook Pro instead of touching another Razer Laptop. This is a shame because my Razer Blade 14 I just sold was flawless and I loved that laptop. So for anyone buying Razer products please be safe and buy from amazon or the microsoft store. Anywhere but directly from them. That way if you get a dud you can return it and get a refund without going through the month of hell I had to in order to get my refund.

    If anyone has trouble with Razer please contact me. And I will do my damndest to help you.

    Now if you'll excuse me I'm going to team Alienware.

    Terreos
    Aka: TK-1987 on Razer Insider
    Signing off
     
    Last edited: Feb 1, 2019
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  8. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    I had over 6 messed up power adapters for the blade 15 and never got my first one back until creating a reddit post that had thousands of views. They are a shady, slimy company. All their posts “helping people on reddit/social media” are just a save face. Literally the worst company I’ve ever dealt with in my life. I got two other 4K blades through Amazon for this reason and both broke down. Never will I buy a Razer product again. If you need anymore help let me know. I still have the contact info of two top tier Razer Support members after all the stuff I caused them.
     
    Last edited by a moderator: Feb 3, 2019
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  9. Terreos

    Terreos Royal Guard

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    I think I'm good. They refunded the cost of the laptop and are sending me a taratrus v2 to cover the shipping. So I'm making $30. I should've tried the one with mechanical switches. But figured I didn't want to push my luck and just be done with them. If the Tartarus breaks or is defective I'll let ya know. :D

    I'm never giving them another cent. They've lost me as a customer for life. I hope they lost some more customers do to my reddit post too.
     
    Last edited by a moderator: Feb 3, 2019
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  10. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Razer CS is known to be complete trash unless you’re a big time YouTube star
     
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