Razer Blade Pro 2017 Battery Bulge

Discussion in 'Razer' started by msintle, Jan 17, 2018.

  1. msintle

    msintle Notebook Consultant

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    And I do feel bad for Razer if they're having a hard time turning a profit...

    ...but here's a hint: Having a high quality product really helps!

    I should know, I work at a software company.
     
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  2. pbhenry3

    pbhenry3 Company Representative

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    yes I see it in every razer model. I have had a few show up in the mail here that were leaking electrolyte, a couple which have actually exploded and caught fire when removing the back cover which was only held on with a remaining 3 or so screws, some which have damaged the trackpad left/right click by expanding so far that the battery pulls on the cable so hard it rips the entire connector off the motherboard side along with every single pad. It is a daily occurence here.
     
  3. pbhenry3

    pbhenry3 Company Representative

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    razer uses 3 cells in series and 3 cells in parallel. the problem with the parallel configuration is that it needs to be assembled by a professional. since only in series cells have proper cell balancing, the in parallel configured cells can only be as good as the manufacture makes them to be. you need to use cells from the same lot number, same manufacture date, that have sat in the same conditions since manufacture to assembly, they night to have tight tolerance control, they need to be professionally measured with calibration equipment prior to assembly, because if any parameters are off a bit, the parallel configured cells will drift further apart with each charge cycle. A lot of manufactures use in parallel configured cells but they have better quality controll when assembling the packs. but even if you do have them perfectly matched, it is still never ideal from a longevity perspective. If you want longevity in cycle count for a battery pack, you need to just have them wired in series. Of course with many other proper aspects as well, such as charge current stages being accurate, good charge controller on motherboard side, and pcb protection circuitry in battery pack, and of course good cells themselves to begin with.
     
  4. msintle

    msintle Notebook Consultant

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    Would these explosions also occur with machines off the power grid in cold storage?
     
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  5. darkloki

    darkloki Notebook Deity

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    Holy Crap, I learned a lot reading through this thread. Really Interesting stuff and very informative, Thanks Everyone! and especially pbhenry3
     
  6. mason2smart

    mason2smart Notebook Virtuoso

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    Maybe you should forward this to the FAA. I'm sure they would be happy to look into the issue :p They seem to take battery issues quite seriously, especially since the Blade Pro is rocking a huge 99WH battery. THAT would make Razer get off their asses and do something for once.


    https://www.androidheadlines.com/20...me-technical-issues-with-the-razer-phone.html
    OUCH^ Seems like their phone suffers from software issues too. Wait till those start blowing up like the note 7 did :eek:
     
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  7. mason2smart

    mason2smart Notebook Virtuoso

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    Honestly, I think it ought to be brought to light. I wouldn't want to be on a plane with one of these.
    The US Has so many different bureaucracies its hard to know which ones are the right ones to report dangerous issues to:

    or

    directly to FAA?
    https://www.faa.gov/contact/

    to consumer safety?
    https://www.cpsc.gov/About-CPSC/Contact-Information/
     
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  8. mason2smart

    mason2smart Notebook Virtuoso

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    Found another one on the Razer Forum: https://insider.razerzone.com/index...y-and-planned-obsolescence.30386/#post-417258


    Helpful suggestion. Build the case before it turns into something like the MSI GPU UPGRADE class action. Save as many of these sites as you can as PDF's and build up documentation. It will honestly come in handy at some point.

    As for those SBUI Apps, I did find them....
    Spotify, Razer Notes: https://1drv.ms/f/s!AuMOrXc4ORHpkKo7go6mM7r9ecNbEA
    Steam Chat: https://1drv.ms/f/s!AuMOrXc4ORHpkKo4hlGAIp60mI_IDQ
    BF3 (i swear there was one with database integration that showed unlocks but i can't find it): https://1drv.ms/f/s!AuMOrXc4ORHpkKlpIisBZUFh0XzoHQ
     
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  9. AoshichanX

    AoshichanX Notebook Enthusiast

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    Hey Guys,

    I've only actually used my laptop as a "laptop" a handful of times since I purchased in April 2017. Otherwise it's plugged in and connected to a Razer Core 24/7 for use as a desktop.

    So I never really paid attention to the laptop until yesterday when I noticed the lid wasn't closed. I tried closing it and there was resistance. Then I noticed my trackpad bulging up quite a bit. Took a look; my battery was quite pregnant.

    I removed it and ordered a replacement from Amazon. Wasn't the right model. I needed the "Betty4" which is only available overseas from eBay.

    Right now I can still use the laptop without the battery which is fine. The battery bulge knocked off a ribbon cable. Not sure what it's for but oh well. I can't snap it back on.

    Here is a pic or two of the pregnant battery.

    [​IMG]

    [​IMG]


    https://imgur.com/diFLxR1

    https://imgur.com/wICFUBM
     
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  10. mason2smart

    mason2smart Notebook Virtuoso

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    The battery in my GX501 IS NOW ALL PUFFY TOO!
     
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