Razer Blade Advanced 2019 & Elgato Thunderbolt 3 Dock

Discussion in 'Razer' started by Wishmaker, Apr 4, 2020.

  1. Wishmaker

    Wishmaker BBQ Expert

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    I hope everyone is well in this quarantine.
    Stay safe and keep on laptop-ing (*haha*)
    I am wondering if anyone can help me with a dilemma.

    The below is the layout of my Elgato Thunderbolt 3 Dock.
    I will not get into the magical installation process where I had various BSODs and ended up crippled with no mouse until I downloaded the latest Thunderbolt Control Centre. That is a story for another day.

    Maybe someone can help me understand something.
    I have a USB-C to USB converter. As you can see this dock has USB-C ports at the rear linked to various internal controllers (TB3 and USB). When I plug my splitter in the black marked ports both my Razer Huntsman TE and Razer Naga Trinity freeze. They do not work properly. I tried to make them work 1 hour. If I plug the splitter into the red marked port I have no issues.

    Would anyone with a Razer, a dock, and some splitters have any clue why?

    2x Thunderbolt ™ 3 (USB-C) with support for:
    Thunderbolt (40 Gb/s)
    Computer Charging (up to 85 W)
    Device Power (up to 15 W)
    USB 3.1 Gen 2 (up to 10 Gb/s)
    DisplayPort (up to 4K at 60 Hz)
    DisplayPort with support for:
    DisplayPort 1.2 (up to 4K at 60 Hz)
    HDMI 1.4b (up to 4K at 30 Hz)
    RJ45 10/100/1000BASE-T Gigabit Ethernet
    2x USB 3.1 Gen 1 Type A connector (5 Gb/s, 1.5 A, USB Battery Charging 1.2 & UASP)
    2x USB 3.1 Gen 2 Type C connector (10Gb/s, 1.5A, USB Battery Charging 1.2 & UASP)
    3.5 mm Headphone Output (amplified analog stereo)
    3.5 mm combo Line out / Microphone Input (amplified analog stereo)
    SD card reader (UHS-II)
    micro SD card reader (UHS-II)
    Power Input (DC 20 V, 8.5 A)
  2. Angrybot

    Angrybot Notebook Enthusiast

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    Translating between USB versions can get funky. I imagine a splitter only makes that worse. Try a hub instead?
    Wishmaker likes this.

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