Razer Blade 2015 Unknown Device

Discussion in 'Razer' started by neosis, Mar 12, 2015.

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  1. neosis

    neosis Notebook Consultant

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    So I disabled UEFI (because I will NEVER use Windows 8) and installed Windows 7 Ultimate x64.

    I have installed all drivers from the razer support site, including one that wasn't listed, which was the USB 3.0 driver support. I'm assuming they don't include this because Windows 8, unlike Windows 7, includes USB3.0 driver support natively.

    Anyways, after getting everything squared away and installed, there remains ONE unknown device in device manager. Allowing Windows Update to search for drivers for this device returns nothing.

    Thoughts? Does anyone know which device this might be?

    I should add: the one driver from the razer site that will not install on windows 7 is the bluetooth audio driver. Is it possible this is the unknown device? Can anyone confirm?

    [​IMG]
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    You can get info on the device in question by right clicking on it, selecting "Properties," go to the "Details" tab, and then select "Hardware IDs" in the drop down box. In the values that come up in the field below Hardware IDs, you can copy and paste any one of those into a Google search to obtain info about it (you may need to try more than once ID if there are several listed).

    It may be TPM 2.0, in which case a Windows update will take care of that, but I don't know whether your laptop touts that or not.
     
  3. neosis

    neosis Notebook Consultant

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    So I found the Hardware ID but a google search didn't turn anything useful up. In fact, I had to search without quotes because it couldn't find the exact string "ACPI\MSFT0101" anywhere.

    [​IMG]
     
  4. neosis

    neosis Notebook Consultant

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  5. hfm

    hfm Notebook Prophet

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  6. neosis

    neosis Notebook Consultant

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    It ended up being the TPM Security Module - thanks to both Prostar & hfm.

    I couldn't get drivers to install for it, the solution I found for the sake of my own OCD was this: Go into the BIOS settings and disable the security module. This will effectively remove it from device manager and hide the operating system's ability to see it.
     
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