Razer blade 15 2021 Rtx 3000

Discussion in 'Razer' started by Joikansai, Jan 12, 2021.

  1. hfm

    hfm Notebook Prophet

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    I had an issue with my first pair of Blackshark V2 Pro headphones. After the typical 1-2 weeks of back and forth (give them a pass due to pandemic) with support where I had to go through the usual support script rounds of telling them it wasn't my system it was the headphones, they payed for shipping me a new pair and I shipped them back the old ones. No charges.

    And back when I had my 2014 Blade 14 (870M), they shipped me a USB key to reinstall the OS no questions asked no charge.

    I've had decent experience with their support.
     
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  2. Muezick

    Muezick Notebook Evangelist

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    Echoing this - I've had a similar experience. I did have to request it twice since apparently the first one 'got lost'.
     
  3. mehtenj94

    mehtenj94 Notebook Geek

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    I guess it all depends on your luck. As I said earlier, comparatively speaking, Alienware support was just far more reliable for me during the 5 years I had one compared to Razer during the 9 months I had the blade advanced. I just didn’t feel confident in their support especially because I had to be with a non working laptop for almost 4 weeks. I just like the option of on site support much more than shipping the laptop in a prepaid box where so many things can go wrong.

    Besides, in my case, I had to send it back twice since first time around, they didn’t even resolve the issue and sent it back. When a company doesn’t sell extended warranty (at least where I live), that’s a huge red flag for me.
     
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  4. hfm

    hfm Notebook Prophet

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    Yeah. At the premium prices they charge for their hardware I would expect their support to make me feel good about spending that extra money. A CNC aluminum chassis from a single block of aluminum isn't good enough to warrant it. The support experience will literally make or break the word of mouth if the failure rate is high enough.

    I see people bagging practically every manufacturer though, I think Razer gets a little bit extra vitriol from some circles just because of the higher prices and they put themselves out there a little as a target with the marketing messages they use and perception of greatness they attempt to portray. But so far I've been happy with everything I've bought from them. I was beginning to get a little apprehensive with the amount of time it was taking to get to the inevitable exchange on the headphones but they apologized for the delay and payed for the next day FedEx both ways to get me a replacement pair (works great). I can't ask for much more.

    And because that experience was good, I am here telling people about it. If more companies acted that way when their stuff needed repair/replacement they would have more people instilling confidence that if you're unlucky to get a bum unit they'll have your back. All it takes is for them to give the minimum of shizz about the customer.
     
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  5. Joikansai

    Joikansai Notebook Deity

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    Blade 15 3070 vs Aorus, how tiny blade battery size compared to Aorus, 2 hours plus LoL, I like his expression when saying that. And heck why they put 10750, better new ultrabook cpu h35 for more efficient power. So it’s maxq on base model, was hoping he check the tgp, but I understand that.

    So 1440p 3070 maxq performance on games.
    C35E5936-0C1C-4023-8140-76EE28570A2A.jpeg
    Compared to 3070 maxP mobile 115 watt on strix with fancy AMD 5900HX is actually on gaming performance the difference isn’t that much or maybe even slightly better like on SoTR. Source
    D8554E5A-0F41-4E39-955E-B1DACF9E44EE.png
     
    Last edited: Jan 27, 2021
  6. Muezick

    Muezick Notebook Evangelist

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    Stupid question but i'm guessing Razer's offerings are locked to 80-100w as usual?


    edit: also yeesh that Matt Moniz video is quite damning.

    RIP Razer this year I guess.
     
    Last edited: Jan 26, 2021
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  7. Joikansai

    Joikansai Notebook Deity

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    Not sure until someone shows HWinfo64 screenshot, but apparently cpu still throttled lower compared to other brands like before, though in some circumstances it might be a good point for gpu wattage boost, since dynamic boost bump gpu tdp when cpu workload is on lower tdp. And considering other similar thin light laptops like Eluktronics mag has similar 230 watt ac adapter and can run higher tgp maxP even with their Elektroboost, that’s not impossible using higher maxP variant, unless there’s problems with cooling room, Eluktronics has vents everywhere and blade literally only one main exhaust under the lid.
     
  8. GR8-Ride

    GR8-Ride Notebook Enthusiast

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    Dragging this thread up from the shallows a bit, but this is one of the reasons I'm looking at Alienware to replace my current Blade Pro 17. I've had two Blade 14s (970m and 1060m), three Blade 15 Advanced (first one had stuck pixels, replaced at the Microsoft store). My second one had the on-board microphone and webcam die 6 months in, and it took Razer over a month to replace it on me, and involved shipping it back to Razer, waiting for them to diagnose it, telling me the parts were on-order, and then after 4 weeks telling me they don't have any spare parts and instead offered me a refurbished machine. So I took the refurb, sold it and replaced it with the Blade Pro 17. My first Blade Pro 17 had stuck pixels, so again I swapped it at the Microsoft store, and this unit just needed it's battery swapped (spicy pillow). My tech support case with Razer to replace the battery is still open, and they haven't responded to the ticket in over 4 weeks. So I actually ordered my own replacement battery from Aliexpress and swapped it myself. And now that I summarize all of that to myself, I think that's pushing me away from upgrading my Blade Pro 17 with the new RTX 3000 series Blade 15 Advanced, and instead I'll go with Alienware and their on-site support model. I love Razer products, but I think I'm done. Lots of companies have flaky products on occasion (just had my Logitech G903 Hero develop the dreaded Double-Click issue, and it's only 6 months old), but Razer support has not been great in my experience.


    Patrick
     
  9. seanwee

    seanwee Father of laptop shunt modding

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    Razer is widely known to have the worst support out of any laptop company.

    The blade's cooling design is such a waste of a vapour chamber. The whole point of using a vapour chamber is to spread out the heat over a larger area and razer uses it like a heatpipe. Theres so much unrealised potential.
     
  10. Joikansai

    Joikansai Notebook Deity

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    Yes according Reddit they support is suck, but personally I had no issue with them back in 2018 had support experience for diagnosis my 2017 14 before I sold it it was like a week and off from laptop and they clean the laptop and exchange the fans, sent off Friday and back to my door next Friday. Maybe experiences is vary though but last year they won again best laptop support 2020 I think previous year as well which’s quite curious to me seeing what Poeple on Reddit complaining.
    https://www.google.de/amp/s/www.laptopmag.com/amp/articles/razer-tech-support
    About vapor chamber it’s not quite right, yes I mentioned it has only one exhaust compared to other that bottleneck the cooling system but if you’re maximizing the cooling like using max fans and increase the bottom areas you’ll see nice thermal improvement even with unlocked power limitation, and it’s also maybe because intel cpu that runs hot, it’s hard to dissipate well considering it shares also heat with nvidia gpu, if looking on the stealth and book 13, the later one is using vapor chamber and cooling performance is great made it batter than other ultrabook with similar cpu like XPS 13 etc, the stealth itself even thou with 15 watt cpu and 35 watt dgpu, it is crazy cool like averaging 60ish gaming temperature with peaks to 70. And those are huge improvement compared to previous models, had both stealth and 14 so I’m quite satisfied with cooling improvement.
     
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