Random FPS Drop, Due to Card Overtemp? 4870's

Discussion in 'Alienware 17 and M17x' started by Aedaric, Nov 25, 2010.

Thread Status:
Not open for further replies.
  1. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    This is a new thread regarding an issue with my system that came from here, since I don't believe it is so much an issue with Crossfire anymore as something else.

    I did some data logging with my system using HWiNFO32 while I was playing Dragon Age: Origins and I came across something that I pretty much expected. Periodically my GPU Utilization goes from 99% down to ~50% on my #1 adapter and from 99% down to ~0% on my #0 adapter. That, is not normal by any means, HWiNFO32 also only shows my GPU fans running at 30% approximately 90% of the time, with the #0 (assumed primary video card) never reaching above 30%, and my secondary card (#1) will periodically hit 100% fan speed.

    Honestly, I'm lost, I just did another data collection with the game simply running with my character sitting next to a fire. That way I could have a sustained time frame to collect data where none of the variables would be changing, i.e. loading screens and combat. During this time period the game still had drops in FPS equating to approximately 50% of the normal max. The data I've collected is attached in an excel spreadsheet format, or at least a .CSV. In order to upload the spreadsheet I had to change the extension to .doc, so if you take a look you'll have to change it back to .CSV.

    Thanks
     
  2. Porter

    Porter Notebook Virtuoso

    Reputations:
    735
    Messages:
    2,047
    Likes Received:
    885
    Trophy Points:
    131
    Yeah it looks like your GPU #2 is hitting over 100oC and your CPU core 2? (TEMP 1) is hitting 98 while the other cores are 50's and 60's. They should be much more even than that I would think. Unless that's what something looks like running soley off one core?

    I'm not sure about the fan %, but I have always read that it doesn't report correctly for our machines. To be honest I didn't think it ever showed anything except 30% until I saw this log.

    Have you done, or considered a GPU & CPU repaste? If you'd rather not do that then I'm not sure how well tech support will respond to high temp complaints, but maybe calling it in, and send them a log like that might help get it fixed.

    Have you tried running with crossfire disabled? Except for running with less FPS, does the issue go away? Does one GPU and CPU temps become normal, or does the one CPU core still overheat?
     
  3. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    All of those things I've considered, however, I got screwed out of my warranty because this was a replacement for my R1, which took damn near a year for them to finally put in. So, I have no warranty anymore. I am deployed currently however I am having my wife send me some things so I can essentially redo all the seating and cooling paste. Regardless though, it's still ridiculous.
     
  4. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    A bit more testing and the results are fairly close to my original results. This time I used GPU-Z to record the data and have uploaded it here. I believe this data was recorded solely for my primary adapter, which, sure enough the GPU load would drop from ~100% to 0%. The temperatures are not reading nearly as high as HWiNFO32 shows them however, all approximate 80°C-90°C. This data shows the card also down-clocking as well. How can I stop this? ~85° is not great, but it isn't bad or reason to worry.
     

    Attached Files:

  5. TurbodTalon

    TurbodTalon Notebook Virtuoso

    Reputations:
    1,392
    Messages:
    3,132
    Likes Received:
    143
    Trophy Points:
    131
    Run two instances of GPU-Z at the same time, one monitoring each card. Then, under the 'Sensors' tab, you can actually click in the boxes and you will see tiny words appear. If you click twice, you will see 'MAX' appear in the box. This will, of course, keep the maximum temp, clock, etc. You can then post screen shots of that instead that grueling .txt document. The sensor tab for HWinfo32 does this too.
     
  6. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    I just did a complete reinstall of all my graphics drivers, after uninstalling everything, all the "tools" I've downloaded and then installed the 10.10 drivers, followed by the 10.10e hotfix from Guru3D.com. I suppose I'll run the Multi-GPU FurMark and provide a few screenshots as opposed to logs.
     
  7. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    I am so confused by this system right now. GPU-Z isn't showing one of my adapters being used at all anymore, by ANY of the three drivers, 10.10 Dell, 10.10, and 10.11. I'm not sure happened but it's really pissing me off. The fans are running like crazy and the temperature is definitely raising, but it is also obvious in game now that the video cards aren't working properly. GPU-Z and HWiNFO32 show my secondary adapter at 0% usage and my primary is only reaching about 40% now. Also, GPU-Z is not displaying a value for the Default Clock/Memory speeds.

    I'm beyond lost.
     
  8. V3_Shae

    V3_Shae Notebook Consultant

    Reputations:
    23
    Messages:
    289
    Likes Received:
    0
    Trophy Points:
    30
    That happened to me once! Unfortunatly, I have no idea why it went away. Just one morning, I wanted to see if it was still messed up, after having wallowed in the pit of despair for a while. And it worked. I was overjoyed. The only thing I can think of that I did was leave it alone for a while. I have no idea why that would help, but in my case, hopefully yours as well, it did.
     
  9. TurbodTalon

    TurbodTalon Notebook Virtuoso

    Reputations:
    1,392
    Messages:
    3,132
    Likes Received:
    143
    Trophy Points:
    131
    Is CrossFire enabled in CCC? Does GPU-Z say that CrossFire is off, but available? Try doing a complete power drain, to include the CMOS battery.
     
  10. Aedaric

    Aedaric Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    I believe what happened was the cord to my power supply came lose or something of the matter and the R2 just disables the secondary card, regardless, I installed the 10.11 drivers and just loaded into a game of DA again. Here are some SS's of the game I was playing. My GPU Loads drop periodically to ~0% or ~40%. I am assuming this is when the FPS drops to nearly half or less of what I normally get.

    [​IMG]
    -- Primary Card (the game was closed for a bit and I don't know how to "pause" the data for the SS there, oh well)

    [​IMG]
    -- Secondary Card

    Also, for whatever reason, I can't get my "Default Clock and Memory" to show up as a proper value. It just stopped working one day, no matter what drivers I have installed.
    [​IMG]
     
Loading...
Thread Status:
Not open for further replies.

Share This Page