Quick Stop at MSI

Discussion in 'MSI' started by ronbo613, Jan 16, 2020.

  1. ronbo613

    ronbo613 Notebook Guru

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    Purchased an MSI GF63 Slim to edit 1080p video and play games like Pinball FX3. Nice looking computer, nice display and keyboard, plenty of power to do what I needed. Initial doubts about durability and heat due to the plastic construction and compact size.
    Unfortunately, had problems out of the box. Nahimic didn't work, downloading drivers via MSI Driver Center killed the sound. Updating drivers as per MSI support killed the system. Factory reset. Testing CPU and cooling by rendering 1080 video with Handbrake caused overheating and thermal shutdown. As per MSI support, updated Dragon Center 2, which controls the CPU fan, which caused the computer to lose Windows lock pin number. Factory reset and try again or RMA two week old computer?
    After a lot of wasted time and the MSI support experience made it an easy choice to return for refund. If you get a good one, it might be a decent computer, I didn't get one of the good ones. Kind of disappointed with MSI, guess my expectations were too high.
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try calling their tech support to see what can be done to resolve the issue, otherwise do a factory reset. Sometimes a new software package may require BIOS & EC to be updated.
     
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