PSA: AW 15 & 17 Owners Tobii Fix

Discussion in '2015+ Alienware 13 / 15 / 17' started by Sentential, Jun 11, 2018.

  1. Sentential

    Sentential Notebook Consultant

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    Vasudev and pathfindercod like this.
  2. Azther

    Azther Notebook Enthusiast

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    mine has a different issue, i made the mistake of trying to update to latest tobii update on my win10 1703, and it updated the firmware for the spring update build, and broke the windows hello functionality on 1703, tried going back to previous update which did nothing, now im stuck on that version since it fails to install everytime i try and update
     
  3. Sentential

    Sentential Notebook Consultant

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    Try what they suggested, completely uninstall both it and the Realtek IR camera software. First you have to install the updated IR driver then Tobii once you disable the driver signature enforcement.
     
  4. Azther

    Azther Notebook Enthusiast

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    so it could be the driver signature enforcement causing the update to fail then? since ive tried those steps to no avail in the past, im currently using 2.11.1 of the software
     
  5. Sentential

    Sentential Notebook Consultant

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    I'd give it a shot because t hat's what worked for me
     
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