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Problem with refurbished T400

Discussion in 'Lenovo' started by nibbler, Oct 4, 2009.

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  1. nibbler

    nibbler Notebook Enthusiast

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    I have recently bought a T400 from ebay for 500 USD (less than 350 euros)...

    It seems like a sweet deal but it seems there are some issues with those refurbished units...

    Allow me to explain.

    Frist the puter didn't came with restore DVDs and the HDD was blank...

    there is Vista Business OEMAct sticker from Lenovo Singapore but how can I know if it's a 32 bits or a 64 bits one?

    For now i have installed a Windows Vista some guys from MS gave me, you know those with some orange sticker promo copies to make sure you don't resell them :). Anyway I have installed Vista 64 bits Ultimate.

    Frist weird thing.

    THE PUTER DOESNT HAVE A STICKER WITH MODEL TYPE AND SN ... HOW WEIRD IS THAT.

    System Update 3.14 did detect the puter as PC25340 , and said there was nothing to update, when obviously there was as i didn't install any tools : )

    I tried to install manually the lenovo tools , BUT some tools require to enter the model type... I don't have any type! : (

    the type is like XXXX-XXX ... from the web i could find some model types : ie : 6473 , 7417, 6475 etc ... there should also be some letters but i don't know what those letters should be like on a previous model i had the infamous "CTO".

    I updated the BIOS to 3.01 which seems the latest and i found out the following :
    system unit SN : PC253407091234
    Bios 3.01
    Embedded 1.03
    System board SN : (blank field)

    Why is that field blank? what is the format of this field for you guys with a T400 how many digits or number is it?

    With the BIOS disc i also found out you can edit the model number in my case it's PC25340 , perhaps this been tempered with and i should restore it to something else so thinkvantage would properly detect my unit.

    so my questions are :
    anyone ever seen a refurbished unit with the sticker removed?
    How can i tell if the Vista licence is 64 bits or 32 bits?
    How can i get thinkvantage to detect my unit properly?
    Should i change the PC25340 so something else like let's say 1234-ABC (some legit model number) perhaps the bios would properly detect it.
    (When you guys with T400 run system update what model does it dectect for you? like 1234-ABC?)

    How can I figure out my exact model number?
    the configuration of this unit is :
    Lenovo ThinkPad T400 Laptop Computer 14.1 WIDE
    Intel Centrino Core2Duo P8400 processor @2.26GHz (3MB L2 Cache)
    2GB DDR3 PC3-8500 RAM (max. 8GB)
    160GB SATA hard drive @5400 rpm WD1600BEVS-08VAT2
    14.1" WXGA+ TFT LCD w/CCFL Backlight - max resolution 1440 x 900 @ 60Hz
    Intel Graphics Media Accelerator 4500MHD w/vPro Technology
    Conexant stereo sound system
    DVD ROM DRIVE HL-DT-ST DVD ROM DU10N
    UltraNav Trackpoint and Touchpad with 2 mouse buttons each
    Standard ThinkPad 101/102-key keyboard US
    Audio in/Audio out jacks
    Express card slot
    PCMCIA slot
    Integrated 56K v.92 modem
    Integrated Intel 82567LM 10/100/1000 Gigabit Ethernet LAN
    Integrated Intel WiFi Link 5100AGN Wireless adapter
    IEEE 1394 Firewire port
    6-cell high capacity LiIon battery
    3 USB 2.0 slots
     
  2. nibbler

    nibbler Notebook Enthusiast

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    I found out something interesting about SN of Thinkpad.

    I checked my T60 it's a model 2007-46G

    the SN is 200746GA11A1A1

    so it's the model number 200746G-A11A1A1 with the serial obviously i've edit the SN but it's 1 letter 2 digits 1 letter 1 digit 1 letter 1 digit.

    so obviously something is not right with my model number.
     
  3. StealthTH

    StealthTH Notebook Evangelist

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    A true refurbished model would have the tag of XXXX-CTR. If I were you I would consider sending it back. Something isn't right with it, something was edited (perhaps it had a bios password and the seller hacked it and resold it???). Either way I would not be comfortable with that and would want a genuine new or refurb unit.
     
  4. nibbler

    nibbler Notebook Enthusiast

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    i confirm i'm not confortable with it, that's why i'm eager to understand.
    there is no return policy however and so i need to deal with it and anyway shipping it back to the US would cost me almost the amount i paid for it : )

    For now i'm trying to understand and putting the pieces back together...

    it's like if it was a non working unit which had some non lenovo remplaced parts fit in... as it doesn't get detected. it's really weird stuff.
     
  5. intoflatlines

    intoflatlines Notebook Consultant

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    My T400 is 7417-CTO.

    Edit: very similar specs to yours (integrated graphics, P8400..)
     
  6. The Fire Snake

    The Fire Snake Notebook Virtuoso

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    The only part of your post I can answer is that it doesn't matter what architecture the license key is for, 32 bit or 64 bit, the license is valid for both. It is up to you to decide which version to run. The catch is that you will need to find out which version of Vista(ex: Home Basic, Home premium, Business, etc) the license key matches, as the license key on the bottom of the machine is tied to this. I agree with StealthTH, something is way off if the machine doesn't have a product and serial number on the bottom.
     
  7. nibbler

    nibbler Notebook Enthusiast

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    yes something is wrong and it's a reminder that if something is very cheap, there must be a reason : )

    as I said the vista is a business edition, the windows sticker seems to be legit...
    It's a Vista Business OEMAct licence.
     
  8. StealthTH

    StealthTH Notebook Evangelist

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    The key should be fine for either x64 or x86 but you will have to give MS a call to activate it. I hear it is an automated process over the phone and pretty simple.
     
  9. lead_org

    lead_org Purveyor of Truth

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    it could be a stolen machine that is stripped down.
     
  10. mythos1453

    mythos1453 Notebook Consultant

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    yeah chances are it was stolen or something
     
  11. nibbler

    nibbler Notebook Enthusiast

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  12. lead_org

    lead_org Purveyor of Truth

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    then it could be that the systems was refurbished by themselves and not Lenovo official refurbished systems.
     
  13. aadadams

    aadadams Notebook Deity

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    I can't speak for Lenovo, but I had an HP Business computer with a hairline crack in the base. They came out (onsite warranty) and replaced the base. The new base was stickerless. They left the original base with me, but that did not appease me. Yet, when I complained all they said they could do was to print basic stickers (not OEM ones that were on there to begin with) and I could put them on. I did this and they fell off shortly afterward. I actually had a few other issues with the laptop during the warranty, and they never gave me any trouble about it not having a fixed serial number or anything. Just thought you might want to know....
     
  14. Renee

    Renee Notebook Virtuoso

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    Goodness I don't know what to say after aadadams post. Eradication of the serial number is frequently an attempt at theft or an attempt to maintain a theft if that makes sense.

    The person who offered that the OS authorization number is not sensitive to whether it's a 32 or 64 bit machine is correct.
    Renee
     
  15. Insomniac89

    Insomniac89 Notebook Consultant

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    My thinkpad is identical to your configuration, except i have a weaker wireless card, its 7417-CTO
     
  16. lovan6

    lovan6 Notebook Enthusiast

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    The seller change the motherboard on your T400 and forgot to update the previous system board serial number and model number by doing the IBM maintenance disk. i had a similar exact problem when i change my T61 motherboard due to Nvidia GPU failure. you can't update from Lenovo system update because Lenovo is looking on the model number of your Thinkpad.. go ask around this forum and ask on IBM maintenace disk i think it s version 1.74 but not sure if it will work on your T400. You also need to run it on a usb floppy drive to update the serial number, model number and so on.
     
  17. aadadams

    aadadams Notebook Deity

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    I have not explored the option, but is the tool on a bios update CD as well? I seem to remember a reference to that on the GUI for a previous BIOS update.
     
  18. nibbler

    nibbler Notebook Enthusiast

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    lovan6 thanks for your input anyone got that maintenance disk around?
     
  19. nibbler

    nibbler Notebook Enthusiast

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  20. lead_org

    lead_org Purveyor of Truth

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    nibbler consider your T400 as CTO-REF... just a joke...
     
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