Problem with caps lock key Asus Zephyrus

Discussion in 'Asus' started by Mitchell Kelly, Sep 26, 2018.

  1. Mitchell Kelly

    Mitchell Kelly Newbie

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    I can't find a fix anywhere for this issue, but I found a person with the same problem and he uploaded a video of the problem. Anyone have any advice?
     
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  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Probably just a bad keyboard. See if you can request for a RMA to have it looked at by ASUS tech and see if they would replace it.
     
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  3. mason2smart

    mason2smart Notebook Virtuoso

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    I had 2 different gx501's -- both had caps lock and trackpad issues.

    Based on my experience, I suggest contacting the retailer and trading for a Triton 700 or other system.

    Also, from experience, stay away from Razer. Only good Razer products I ever bought were their Orochi and their Mouse Pad. Everything else had horrible defects.
     
    Last edited: Sep 27, 2018
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  4. mason2smart

    mason2smart Notebook Virtuoso

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    Im guessing the trackpad is also inaccurate and has messed up sensor. As so far as i know they all also have that issue as well...
     
  5. tavellahh

    tavellahh Newbie

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    Hello. Could you solve the trackpad problem? I have the same sensitivity problem with the trackpad and I do not know if it's a problem with the drivers or something physical. Any ideas?
     
  6. mason2smart

    mason2smart Notebook Virtuoso

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    Im 99% sure its physical and probably due to defective or warped trackpad sensors.

    Of you go into the bios, the jumpy mouse issue should still occur.
     
  7. tavellahh

    tavellahh Newbie

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    Are you going to change the latptop or will you keep it with that defect? ?
    I bought it yesterday and I do not know what to do. I am very disappointed with that defect.
     
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  8. mason2smart

    mason2smart Notebook Virtuoso

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    As previously posted, my laptop almost blew up. I eventually exchanged the replacement unit for a triton 700
     
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