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Problem with "Activate Bluetooth Using Wireless Switch"

Discussion in 'Alienware M11x' started by Oblivion426, May 28, 2010.

  1. Oblivion426

    Oblivion426 Newbie

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    Hi there,

    Yesterday I did a clean install of Windows 7 Professional on my m11x system. The system came with Windows 7 Home Premium. The bluetooth in the system worked flawlessly prior to me doing a clean install of Windows. I spent 2 hours on the phone with a Dell rep last night, and neither he not I could figure out the problem. Every time I try to install the bluetooth drivers from the Dell website I get a message saying "activate bluetooth using wireless switch." In the device manager, the bluetooth icon shows a little yellow "!" over it. When I click the icon to check the device it says "device cannot start (code 10)." I am at a complete loss as to what the issue is. I have tried FN+F3 to put the wireless on and off, but that seems to do nothing. I uninstalled the drivers and reinstalled, checked the BIOS to ensure that bluetooth was activated and even booted into safe mode to install the drivers; nothing works. I am trying to avoid having a tech come out and do something to my computer when it seems that the issue is software related, as it worked prior to the clean install of Windows.

    If anyone has any suggestions at all, they would be greatly appreciated. I am going out of town in just over a week, so I am working on a very slim time table.

    Thanks for your time!

    Oblivion426
     
  2. kilthro

    kilthro Floating in Space

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    It seems like you have done the software side of things, the only thing i could suggest since I have seen it happen to my desktop , is open the laptop unplug the BT card, boot up then power down and put it back in and boot up.. I have seen this resolve this same issue on my desktop many times with the same error after reinstallation of software hasnt resolved....

    On a side note before physically removing it, did you uninstall the software, reboot into bios and switch it off, reboot to windows, then reboot to bios re-enable it, then reinstall it and see if that works?

    Service manual

    Documentation
     
  3. Oblivion426

    Oblivion426 Newbie

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    Last night on the phone with the Dell rep I took out the battery and held the power button down for 15 seconds and rebooted, but that did nothing. Your second suggestion I have not tried yet and will do so when I get home this afternoon.

    Thanks,

    Oblivion426
     
  4. kilthro

    kilthro Floating in Space

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    Just fyi, doing the battery trick is not the same as removing the BT card, booting and reseating it..
     
  5. Oblivion426

    Oblivion426 Newbie

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    Ah, misread what you stated. I will try taking out the BT card as a last resort. Trying to avoid opening the machine, since it really seems like a software issue since it was working just prior to me reinstalling Windows.
     
  6. gl2009

    gl2009 Notebook Guru

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    It is very unlikely your hardware is broken if all you did was a fresh windows install.

    The device cannot start problem you describe is usually a driver issue

    Is there some kind of dell restore disk you can use to put it back the way it was and see if it works again?

    If it does I think you can upgrade win7 without installing in just a few minutes, check out Upgrade to another edition of Windows 7 by using Windows Anytime Upgrade
     
  7. nguyenxhoang

    nguyenxhoang Notebook Enthusiast

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    I had this problem before. what i did to fix is was unzip the bluetooth drivers go to c:/ dell drivers instead of running setup install one of the packages and it will flash your bluetooth firmware and turn on your bluetooth again hope this helps. sorry can't give you details because i'm on my blackberry

    I'm gonna hop on my comp and give you a detailed step to fix this one second.
     
  8. nguyenxhoang

    nguyenxhoang Notebook Enthusiast

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    Okay I got it now.
    Step 1 : unzip dell bluetooth driver then exit installation.
    step 2 : go to c:/dell drivers folder
    step 3 : go to win64 and use installer in svcpack

    that should reinstall your bluetooth firmware and everything should work again. Hope this helps
     
    binh1204 likes this.
  9. csin

    csin Notebook Consultant

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    Umm... press the wireless button on the top right side of the keyboard... its one of the touch sensative buttons. The wireless On/Off switch also controls the Bluetooth module.
     
  10. Oblivion426

    Oblivion426 Newbie

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    nguyenxhoang,

    Thank you! Your fix resolved the problem. Flashing the firmware seemed to kick the Bluetooth back into gear. Thank you so much!!!!!

    Oblivion426
     
  11. xt3rmin8

    xt3rmin8 Notebook Enthusiast

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    hello i have same problem it tells me to look for "dfu image" what is that?

    *edit*
    nm it's in the same folder
     
  12. erawneila

    erawneila Company Representative

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    Can you grab a screen capture? Is this during installation of the Dell webpack or what?
     
  13. cppgraphics

    cppgraphics Newbie

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    Hi folks,

    I've Dell XPS 16, I'm having the same problem.

    I tried to setup the bluetooth driver, it says activate bluetooth using wireless switch. I done that but no use.

    I tired nguyenxhoang but it says connect the correct device. Mine system is bought in India. Now I'm in UK.

    Any advices welcome.


    P.S. few days before I got a message like "Bluetooth stack COM server has stopped "
     
  14. deadman36g

    deadman36g Newbie

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    I have a Dell Inspirion M5010. I have followed Oblivion426's instructions but am running into a problem

    When running the installer it asks for me to supply a DFU file so I use the DFU file that is found inside the same folder as the installer. But it says I have to connect the proper device for it to work

    Anyone had that issue that can help me?
     
  15. Diversion

    Diversion Notebook Evangelist

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    I'm having the same problem, the DFU mode program tells me that it's not for my Bluetooth or something..

    Is it possible that my R1 does not have Bluetooth at all? Was it an add-on option?
     
  16. Descalzo

    Descalzo Notebook Evangelist

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    It was an add-in option.
     
  17. deadman36g

    deadman36g Newbie

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    The 2 indications I have that make me think my laptop does have bluetooth are

    01. It was enabled in BIOS
    02. The first time I got my laptop online Dell Support Center sent me a notification saying I needed to update my bluetooth drivers
     
  18. Lunatics

    Lunatics Notebook Consultant

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    Well the 1 indication that will tell you for sure is the device manager. If bluetooth shows up there, or a device with a yellow "!" with the bluetooth ID, then you have it. If nothing shows up and all of your drivers are installed then it looks like you don't have it.
     
  19. simplewizard

    simplewizard Notebook Enthusiast

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    If the FN+F3 wireless switch does not work and there is no bluetooth icon on the lower right corner where the applications run...

    1) check bios to make sure it's on

    2) uninstall the bluetooth driver and software (this may take out your wireless also so have the drivers handy :cool:)

    3) reboot (optional: disable bluetooth, reboot enable it)

    4) reinstall the driver software from dell.

    5) if the "activate with wireless switch" is not activating, cancel installation.

    6) go to c:/dell drivers and into the weird strand of numbers that is the dell folder containing the bluetooth driver. Go into the 64 (if you're six four) folder, run the installer, and load the .dfu file that is in the same folder of the installer when it asks you to.

    7) If that fails to detect the bluetooth, and device manager does not show a bluetooth device detected, then a fresh install of windows will fix it in most cases.

    This is assuming you have bluetooth installed and bluetooth has worked in the past.
     
  20. Diversion

    Diversion Notebook Evangelist

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    Okay i'm thinking my R1 (base model) just doesn't have bluetooth installed..

    If I want to add it in, is it a matter of replacing the Wifi card with say, an Intel card that has the BT module on the card as well?
     

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