Problem upgrading to Win 10 - freezes

Discussion in 'Windows OS and Software' started by Deks, Feb 17, 2016.

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  1. Deks

    Deks Notebook Prophet

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    Hey guys...
    Right,so, last night I decided to make the jump to Windows 10.
    My own laptop in signature upgraded without a hitch... however, my flatmate's laptop did not.
    His laptop is a Samsung RV511. I also upgraded it from baseline specs to a core i5, 8GB RAM and SSD (which acts as a primary drive - the optical drive was replaced with a caddy that holds his old hdd - I also have a caddy in my laptop).

    Anyway, the system goes through the motions of downloading the upgrades and when its time to restart, it again goes through the info saying the % amount completed for preparing the upgrade (with a familiar Win 7 background).
    Then the laptop restarts, says 'Loading files', and once that's complete, a black screen with a green window in the upper middle section of the screen appears without budging, as you can see in this link:
    http://www.tenforums.com/attachment...-a-win8rtm_10_windows-208-20logo-20screen.jpg

    My laptop never showed this... it showed a circle with amount of %, indicating where the installation/upgrade was.
    His laptop just hangs at that picture and doesn't budge.
    I even left his laptop at it for hours to do it after a second try (I force shut down the laptop and it reset itself into Windows 7 as if nothing happened - though it said the upgrade failed).

    I also tried a 'clean boot' option... but it also didn't work (not that there was much to remove considering it was already clean).

    I want to upgrade because I can keep his key from Win 7, and then I could do a clean install if needed, but apparently I'm stuck.

    This is the 5th time I tried to upgrade Win 10 on his laptop and it failed.
    There are no hardware conflicts that I could see, no issues that presented themselves... it just hangs at that picture.
     
  2. ATG

    ATG 2x4 Super Moderator

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    It seems the wifi card is causing this, the upgrade is successful if you disconnect the card prior to the upgrade.
    http://answers.microsoft.com/en-us/...p/211cb21e-3e61-4a85-8a15-3b7a08bea221?page=2
    http://www.tenforums.com/installation-setup/5147-calling-all-samsung-owners.html

    There are some workaround in the links I listed, obviously not fullproof, it seems the best option is to pull the card.
    I would also check with Samsung if there is a new BIOS released, a lot of devices had to go through a BIOS update to be able to upgrade to W10.

    Problem seem Samsung-related so if you want I can move this to the Samsung forum, the guys there are probably familiar with these issues.
     
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  3. Deks

    Deks Notebook Prophet

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    No need.
    Tnx for the help.
    Well, I certainly won't be bothered by not upgrading his laptop to Windows 10 just because of the Wifi card that works fine in Windows 7... and I don't feel like removing the Wifi card as I'd have to disassemble the entire laptop - too much time honestly.
     
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