P970ED - FN+* for LED control not working, touchpad not working, FN+F1 not working

Discussion in 'Sager and Clevo' started by Amnvex, Jul 26, 2019.

  1. Amnvex

    Amnvex Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    2
    Trophy Points:
    16
    Hi,

    A new problem that I can't seem to figure out. The touchpad has no drivers...? Reinstalled windows already twice. Is this related to my BIOS? I'm going to re-flash it in the next few days (already contacted support). Is it related to the CCC? Anyone know why it's like this? Everything else seems to be fine, though.

    Any help is appreciated. I'm currently waiting on as I mentioned for BIOS through support since I think that may be part of the problem, but I don't know.
     
  2. joluke

    joluke Notebook Deity

    Reputations:
    349
    Messages:
    1,143
    Likes Received:
    555
    Trophy Points:
    131
    Before messing with the BIOS retry a fresh install of windows
     
  3. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    8,290
    Messages:
    52,321
    Likes Received:
    14,982
    Trophy Points:
    931
    I believe it uses the windows precision drivers.
     
  4. Amnvex

    Amnvex Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    2
    Trophy Points:
    16
    Already did that three times. No go. Tried DISM, tried SFC scanning, tried refreshing, in-place upgrading, complete reinstall, memscanning, dskchk, etc. Doesn't seem to solve the issue.

    There's no way to reset those or something? I tried uninstalls in device manager but nothing seems to work. Maybe because Windows 1903 broke it?

    You know how normally when you press NUM LOCK that in the top left you get a graphics notification that shows it on/off? Well, that's no longer around, either. Everything is messed up. Even having updated from Clevo-released drivers for Intel GPU and Nvidia ones, graphics stuff has been crashing quite a lot, too. I don't know if they're related, but just guessing that all of this may have something to do with the BIOS and newest iterations of Win 10.
     
    Last edited: Jul 28, 2019
  5. Chastity

    Chastity Company Representative

    Reputations:
    1,258
    Messages:
    6,516
    Likes Received:
    314
    Trophy Points:
    251
    CCC installs a Hotkey driver, which gives you that graphical HUD for when you use the Fn keys. I have that uninstalled, and on my Clevo, the Fn keys work, just no graphical display, which is just fine with me. (On Asus systems, it's the APKI (sp?) driver)
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    8,290
    Messages:
    52,321
    Likes Received:
    14,982
    Trophy Points:
    931
    It could be an ECU issue if you have been flashing?
     
  7. Amnvex

    Amnvex Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    2
    Trophy Points:
    16
    I used to have CCC. I uninstalled it, but I still have HKMouFltr.sys from Insyde Corp. as part of my keyboard (in this case it's KbFltr) and mouse drivers. I even tried going into registry to remove them from loading, but HkMouFltr.sys still causes BSODs, especially when the mouse freezes temporarily. I was told this may have something to do with Intel GPU's drivers, so I reverted to Clevo ones instead. Since I only did that just before sleeping yesterday, it's too early to tell if there will be any other issues. That may help, but who knows where the issue lies (on a side note, the computer runs relatively sluggishly which shouldn't happen).

    And even after reinstalling CCC, there is no graphical display for using of these keys. If reinstalling the driver is supposed to bring it back, what could possibly be the reason why it's not back? I can't fathom this. Anyway, I'm thinking maybe GPU-related, but I don't know, and I will continue trying various solutions.
    The only thing I did was update my drivers from the official Clevo site. That + Win 10 update = everything went bonkers. I've never flashed my bios. I'm requesting the original bios from support so that I can reflash it to its original state. The EC shouldn't have this ACPI issue to begin with. The only way to explain it is an an incongruency between software and hardware.

    ALSO, it's worth mentioning this: After uninstalling CCC, my ACPI Bridge1 and ACPI Bridge drivers, along with some other driver (it said unknown device) were giving question marks in the driver manager window. This is not normal, is it? After a restart, these items were not updated, so I manually updated them from device manager window.

    Just wanted to say thanks for input thus far (to both of you). Maybe I will figure out the problem on my own with your sharing of your experience with how these things work.
     
    Last edited: Jul 28, 2019
    joluke likes this.
  8. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    8,290
    Messages:
    52,321
    Likes Received:
    14,982
    Trophy Points:
    931
    A BIOS flash could help :)
     
    Amnvex likes this.
  9. Amnvex

    Amnvex Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    2
    Trophy Points:
    16
    I'm hoping so! That's what the errors are saying. Something wacky is happening here that I've never personally seen with any PC. So I can only say that I'm happy to know that you say that it could help! I just wish it were readily available without having to contact support =\
     
  10. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    8,290
    Messages:
    52,321
    Likes Received:
    14,982
    Trophy Points:
    931
    Got to make sure the file is correct or things could get much worse ;)
     

Share This Page