P7XXTM1 freezes with Accell Thunderbolt 3 Docket connected

Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by Anesthesiologist, Jun 19, 2019.

  1. Anesthesiologist

    Anesthesiologist Newbie

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    Hi all,


    Upon closing the lid of my laptop and then opening it (this puts the laptop to sleep and then wakes it up by default), I noticed that when a dock is connected, particularly the one listed, the entire computer freezes requiring a hard reset. Can anyone replicate this with a dock of a different brand?

    I have tons of peripherals, RGB mice/keyboards,headphones, external SSD, etc and it would be a real pain to not be able to use the Thunderbolt 3 port in all of its glory so I don't have to keep connecting/disconnecting cables from my laptop's ports!

    I've tried so many different things, I've read countless threads... and all I came up with was a potential lack of compatibility.

    I'm sad.

    Thoughts?

    Specs: Nvidia RTX 2080
    Intel Core i9 9900k
    64gb ram
    Windows 10 Home
    4K 60HZ Gsync
    Dual PG279Qs connected to the mDP on back of laptop
     
    Last edited: Jun 19, 2019
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    What have you tried? List as many things as you can to avoid repeat suggestions.
     
  3. Anesthesiologist

    Anesthesiologist Newbie

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    Just about everything honestly lol.

    I performed a fresh install of windows with the Ethernet cable unplugged. Installed all applicable drivers, including the Thunder bolt 3 driver from Sager for my applicable model. I even tried allowing Windows automatic Thunderbolt 3 Drivers.

    I tried changing up the sleep/hibernate settings and there's nothing in the BIOS I can change, and I've just about researched everything just in case, that has made a lick of difference. But, I did notice that the manufacturer of the dock, Accell, lists a very tiny amount of compatible (tested) notebook models. smh. They also claim that the dock installs drivers by itself and they don't provide a separate file or anything.

    Now, when I plug in the Samsung SSD X5 into the Thunderbolt port, I can close the lid to initiate laptop sleep mode and lift to wake it up without an issue. So, it's definitely a compatibility issue. I literally exhausted myself checking every forum I can find and there's one conclusion, nearly every single TB3 dock has some sort of compatibility issue or functionality issue in some shape or form because Intel allows too much flexibility in their designs and overall capabilities. They allow one dock to push out 2 displays via display port while another dock can do 3. That's not including whether or not the laptop you connect is even capable of pushing out 2, 3 or "4" displays in my case lol. And there's also compatibility issues with windows. I've pretty much given up because when the dock is connected, once you wake the notebook up, the graphics card gets upset quickly and will refuse to push out video and causes the entire system to hang indefinitely.

    I'm just thankful that the laptop has as many USB ports as it does. I feel bad for those who have 1 or 2 USB ports and a single Thunderbolt 3 port. Thunderbolt 3 feels like it's still in beta. The technology just feel rushed, unstable, and third party dock manufactures can't push their products out fast enough---despite lack of thorough compatibility testing.
     
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