P775TM1-G Thunderbolt 3 P77

Discussion in 'Sager and Clevo' started by Anesthesiologist, Jun 17, 2020.

  1. Anesthesiologist

    Anesthesiologist Newbie

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    Hello!

    I have the 4K, RTX-2080 version with the i9-9900k version.

    Issues is, when ANY dock is connected, if the laptop falls asleep by itself or you close the lid to engage sleep, once you wake it back up, the laptop wakes up; however, the screen remains blank and I am then forced to perform a hard shut down in order to "solve" the issue.

    Does anyone know if a BIOS update would solve the issue? I remember trying so many different combinations of bios settings and the issue persisted. Dock type didn't matter and I even tried the TB3 docks on a second P775TM1-G, with an RTX-2070 and the issue is there too.

    Assistance please?

    Thank you!
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Possibly updating the thunderbolt firmware.
     
  3. harkaz

    harkaz Notebook Enthusiast

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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    That's something I don't have to hand i'm afraid.
     
  5. harkaz

    harkaz Notebook Enthusiast

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    That's ok. If anyone is able to hook a Pomona clip (best quality) to the U30 chip of their P775TM1 and upload the dump here, I would greatly appreciate it.
     
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