P170HM - Blank Screen During POST

Discussion in 'Sager and Clevo' started by zacpack, Sep 7, 2018.

  1. zacpack

    zacpack Newbie

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    Hi

    I have a Clevo P375SM-A and the laptop screen does not work during the POST/BIOS screen unless an external monitor is connected, once the laptop is booted into Windows it works perfectly fine and both Laptop and external monitors work.

    Has anyone got any clues on how to make the Laptop screen work during POST/BIOS?

    Many Thanks,
     
    Last edited: Sep 12, 2018
  2. Prostar Computer

    Prostar Computer Company Representative

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    Do you happen to know which BIOS version you're on? And which version of Windows?
     
  3. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you replaced the GPU?
     
  4. zacpack

    zacpack Newbie

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  5. Danishblunt

    Danishblunt Guest

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    remove BIOS battery and reset EC, then try again. It's certainly a weird issue you're having.
     
  6. zacpack

    zacpack Newbie

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    Thanks - how do I reset the EC?
     
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    By removing ac and main system battery. The bios battery would reset the CMOS (bios) as well and you would have done a bios + EC reset.
     
  8. zacpack

    zacpack Newbie

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    Thanks, first things first, I mentioned the wrong Clevo machine, I have a P375SM-A. I've corrected the main message but unable to correct the title.

    Secondly, I've removed the battery and CMOS battery for at least 2 hours and reconnected them both, still no change. The laptop display does not work in POST only when it gets to Windows does it work.

    So in order for me to access any BIOS settings I have to connect an external monitor.

    I think it probably needs a new graphics card, any recommendations for where to get it one?
     
    Last edited: Sep 15, 2018
  9. Meaker@Sager

    Meaker@Sager Company Representative

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    It's more likely a vbios issue. However with a bit of modding of the cooler the GTX 1060 performs pretty well.
     
  10. zacpack

    zacpack Newbie

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    Thanks - the current vbios is as attached. Know how to re-flash / update it?
     

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