One of the 680M SLi might be dead after an update?

Discussion in 'Gaming (Software and Graphics Cards)' started by [JC], Jul 6, 2018.

  1. [JC]

    [JC] Notebook Consultant

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    My issue: one of the two 680M GPUs started displaying an "Windows has stopped this device because it has reported problems. (Code 43)".
    My hardware: Clevo P37EM / Sager NP9370
    My OS: Windows 10 Enterprise 2016 LTSB x64

    I keep the OS always up-to-date (Windows LTSB only ships security and fix updates). I also have very few softwares installed. Basically, my computer was working normally, but today I was playing Overwatch (which I always play) and after some hours, I suddenly heard a Windows beep, the game froze and the computer restarted. When I was back at the desktop, I noticed the resolution was not right and then I opened the Device Manager to see that one of the 680M was giving a Error Code 43. Both GPUs appear on my BIOS setup, the BIOS correctly identifies them as 680M.

    I found it strange, so I check my GPU VBIOS and noticed something odd, one of them was at 80.04.33.00.10 and the other was at 80.04.67.00.01 (I get these drivers here). I know for a fact that since some older NVIDIA Driver, the VBIOS must be 80.04.33.00.10 or else I got some errors on this SAGER model, so I flash 33 on both a while back. I then proceeded to flash the correct version again. When I run DDU I notice it only detects the VBIOS version for one of the GPUs, the other one doesn't show the VBIOS version. My results are:

    NV Driver 398.36

    ROM 33
    PCI BUS 2 working
    PCI BUS 1 error code 43

    ROM 67
    PCI BUS 2 working
    PCI BUS 1 error code 43


    NV Driver 391.35

    ROM 33
    PCI BUS 2 working
    PCI BUS 1 error code 43

    ROM 67
    PCI BUS 2 working
    PCI BUS 1 error code 43


    Can a Nvidia update or Windows update brick a GPU? How can I know if it's a software or hardware issue? I'm afraid that one GPU died as I don't have the money to replace it now and it would be difficult to find a spare new 680M (which is now old hardware) where I live. I'm panicking a little...
     
    Last edited: Jul 6, 2018
  2. Grant B Gibson

    Grant B Gibson Notebook Deity

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    It's possible the GPU isn't working anymore, have you tried the system with only the malfunctioning 680m? If dead, just sell them both and move onto a single 780m
     
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  3. [JC]

    [JC] Notebook Consultant

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    The screws to remove the GPU are worn out, can't remove it. I'll just upgrade to a Desktop, had this notebook for 6 years, it's time to move on...
     
  4. Raidriar

    Raidriar Notebook Prophet

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    i have a spare 680M if interested
     
  5. Grant B Gibson

    Grant B Gibson Notebook Deity

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    What the config? I'll consider buying the whole thing if you can give me a good enough deal
     
  6. [JC]

    [JC] Notebook Consultant

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    Thanks for your generous offer, but I have to pass. I live in South America, so the shipping cost for me would not make sense, it's better to hold that money to buy a desktop as I'll be moving to Europe next year.
     
  7. [JC]

    [JC] Notebook Consultant

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    It's a SAGER-NP9370. It's a 6 year old machine. The config is in my sig, but if I were to sell it I'd remove the SanDisk SSD and Momentus XT SSHD. Also, I'm based on South America, so take that into consideration for shipping costs. Basically the machine is:

    i7-3840QM | 16GB 1600Mhz | GTX 680M SLi (1 working; 1 possibly dead) | BD-RW | Matte 17.3'' Full HD | Killer Wireless-N 1202
     
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  8. Grant B Gibson

    Grant B Gibson Notebook Deity

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    Shipping wouldn't be too bad, but I don't know if I want it anymore, but thx
     
  9. [JC]

    [JC] Notebook Consultant

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    So, I was able to remove the second GPU (MXM slot 2 according to the mobo). This may be the one that is working, because device manager says that PCI BUS 2 is the one working. So I switched the GPUs and put the GPU from MXM slot 2 on MXM slot 1 and left slot 2 empty. I tried to boot but I don't even get BIOS/POST. The machine starts but screen is black and keep restarting, also I get no beeps. What can this possibly be?

    I tried CMOS reset (remove battery) and to boot with MXM slot 1 with GPU + slot 2 empty, then without all RAM, all HDDs, all GPUs, in the end I got the same issue: no screen, no bios, no beep, no fan, nothing, just keep restarting.

    RESOLVED: I repeated the process of removing everything and putting them back in, now the computer is booting and going to Windows. I'll start the process of DDU+clean NV driver install to see which of the 2 GPU is working.
     
    Last edited: Jul 11, 2018
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  10. [JC]

    [JC] Notebook Consultant

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    Here are the (bad) results:

    MXM slot 1 on mobo: GPU that was originally on slot 1 since forever
    MXM slot 2 on mobo: nothing
    Result: Can get into Windows. Did a DDU + clean install of NV 398.36 and restarted. After restart it reported error code 43 on device manager

    MXM slot 1 on mobo: GPU that was originally on slot 2 since forever
    MXM slot 2 on mobo: nothing
    Result: Can NOT get into BIOS, black screen. Computer is turned on and fans are running, but I get no video output.

    I know one of them is working because that's what I had before on Device Manager (one working and one reporting error code 43), but by the looks of it, both are bad, how come? What can I do? This is very frustrating :(
     
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