[Official] Questions for the MSI Rep! #2

Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. kill4l

    kill4l Notebook Guru

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    hello, i have a question regarding Intel CSME ,
    i have GE73VR 8RF, and recently i run Intel CSME version detection tool. and it showed that my system is Vulnerable, i'm using the latest bios available on MSI website for my model, (10F) is there any way to fix this issue?
     
  2. NeXt3R

    NeXt3R Notebook Geek

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    it's normal msi has old FW/old SW/drivers ,,there is a possibility of updating
    I have tried last FW 11.8 on my gt75 7re -- is ok ,,but your is FW12 "12.0.67.1579" is last OK in CSME
    any bad ME FW update full brick NB -- use only from MSI older
    or test write on "MSI support" for bios update ;)
     
  3. kill4l

    kill4l Notebook Guru

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    any idea why msi help desk keep crashing on startup ? ( msi help desk has stopped working) and how to fix that ? tired using UWP and older win32 version with no luck. did full uninstall and install didn't work too :( using windows 10 pro x64 2004 may update
     
  4. NeXt3R

    NeXt3R Notebook Geek

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    use Windows event viewer -- app crash full info
    some is net framework ---clean appdata "MSI crap" or repair "net4"

    C:\Users\youraccount\AppData\Local ...MSI or microstar folder
    use last help desk from your NB page or this forum "extract from DC installation"
    http://forum.notebookreview.com/threads/msi-laptops-drivers.800622/
    all this sw is crap - no need ,,only SCM/silent option - not more
    :p
     
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  5. OgUrecheK

    OgUrecheK Notebook Guru

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    You can flash the latest ME FW 12.0.55.1521 from MSI.
    Or You flash the latest ME FW 12.0.67.1579. I built this firmware myself.

    You can flash the latest ME FW 12.0.68.1606 from MSI.
     
    Last edited: Jul 9, 2020
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  6. NeXt3R

    NeXt3R Notebook Geek

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    ..not must be compatible -- get full brick
    is risk ,,or wait when someone tries

    check your SKU ?? - consumer -H use same package
    cmd
    FWUpdLcl64.exe -f "full path..file.bin"
    is easy ,,only compatibility is problem
    ..if you don't need it, don't do it ;)
     
  7. kill4l

    kill4l Notebook Guru

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    Code:
    Faulting application name: msi help desk.exe, version: 2.0.2006.1501, time stamp: 0x5ee6e94d
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.292, time stamp: 0x84cd251b
    Exception code: 0xe0434352
    Fault offset: 0x0000000000023e49
    Faulting process id: 0x1120
    Faulting application start time: 0x01d65488eac1d918
    Faulting application path: C:\Program Files\WindowsApps\msiappadm.MSIHelpDesk_2.2006.1501.0_x64__7f61qv3vk9gn2\msi help desk.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 5d4e0a0d-f8da-4299-8a3a-c1defa26830b
    Faulting package full name: msiappadm.MSIHelpDesk_2.2006.1501.0_x64__7f61qv3vk9gn2
    Faulting package-relative application ID: MSIHelpDesk
    i tried cleaning and repair without success, any ideas?
     
  8. OgUrecheK

    OgUrecheK Notebook Guru

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    Try this:
    Code:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
     
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  9. kill4l

    kill4l Notebook Guru

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    didn't work :(
     
  10. NeXt3R

    NeXt3R Notebook Geek

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    KERNELBASE.dll -- need clean appdata - all MSI crap
    or repair net/frameworks
    I haven't had it in a long time, before all time "one fast power off" -- kernel base is back
    ...for me it was a scm folder ?? :confused:

    hidden folder
    C:\Users\youraccount\AppData\Local
    find all MSI config - clean this folder

    net/frameworks auto repair
    https://aka.ms/DotnetRepairTool
    or cmd
    NET4netfxrepairtool. exe/q/r. net35;. Net45


    Unfortunately, I don't know anymore :confused:

    some windows repair
    CMD + admin
    full check image
    dism.exe /Online /Cleanup-Image /RestoreHealth

    some ddl file "kernel base"
    cmd admin
    sfc.exe /scannow


    :)
    or any upgrade up to win build 2004 - this use new frameworks dll
    upgrade for me works fine from 1909 -up2004 -- all my setting + app --OK -30min upgrade
     
    Last edited: Jul 8, 2020
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