[Official] Questions for the MSI Rep! #2

hello, i have a question regarding Intel CSME ,
i have GE73VR 8RF, and recently i run Intel CSME version detection tool. and it showed that my system is Vulnerable, i'm using the latest bios available on MSI website for my model, (10F) is there any way to fix this issue?

 

it's normal msi has old FW/old SW/drivers ,,there is a possibility of updating
I have tried last FW 11.8 on my gt75 7re -- is ok ,,but your is FW12 "12.0.67.1579" is last OK in CSME
any bad ME FW update full brick NB -- use only from MSI older
or test write on "MSI support" for bios update

 

any idea why msi help desk keep crashing on startup ? ( msi help desk has stopped working) and how to fix that ? tired using UWP and older win32 version with no luck. did full uninstall and install didn't work too using windows 10 pro x64 2004 may update

 

use Windows event viewer -- app crash full info
some is net framework ---clean appdata "MSI crap" or repair "net4"

C:\Users\youraccount\AppData\Local ...MSI or microstar folder
use last help desk from your NB page or this forum "extract from DC installation"
http://forum.notebookreview.com/threads/msi-laptops-drivers.800622/
all this sw is crap - no need ,,only SCM/silent option - not more

 

You can flash the latest ME FW 12.0.55.1521 from MSI.
Or You flash the latest ME FW 12.0.67.1579. I built this firmware myself.
You can flash the latest ME FW 12.0.68.1606 from MSI.

 

..not must be compatible -- get full brick
is risk ,,or wait when someone tries

check your SKU ?? - consumer -H use same package
cmd
FWUpdLcl64.exe -f "full path..file.bin"
is easy ,,only compatibility is problem
..if you don't need it, don't do it

 

Code:

Faulting application name: msi help desk.exe, version: 2.0.2006.1501, time stamp: 0x5ee6e94d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.292, time stamp: 0x84cd251b
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process id: 0x1120
Faulting application start time: 0x01d65488eac1d918
Faulting application path: C:\Program Files\WindowsApps\msiappadm.MSIHelpDesk_2.2006.1501.0_x64__7f61qv3vk9gn2\msi help desk.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 5d4e0a0d-f8da-4299-8a3a-c1defa26830b
Faulting package full name: msiappadm.MSIHelpDesk_2.2006.1501.0_x64__7f61qv3vk9gn2
Faulting package-relative application ID: MSIHelpDesk

i tried cleaning and repair without success, any ideas?

 

Try this:

Code:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

 

didn't work

 

KERNELBASE.dll -- need clean appdata - all MSI crap
or repair net/frameworks
I haven't had it in a long time, before all time "one fast power off" -- kernel base is back
...for me it was a scm folder ??

hidden folder
C:\Users\youraccount\AppData\Local
find all MSI config - clean this folder

net/frameworks auto repair
https://aka.ms/DotnetRepairTool
or cmd
NET4netfxrepairtool. exe/q/r. net35;. Net45

Unfortunately, I don't know anymore

some windows repair
CMD + admin
full check image
dism.exe /Online /Cleanup-Image /RestoreHealth

some ddl file "kernel base"
cmd admin
sfc.exe /scannow


or any upgrade up to win build 2004 - this use new frameworks dll
upgrade for me works fine from 1909 -up2004 -- all my setting + app --OK -30min upgrade