[Official] Questions for the MSI Rep! #2

Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. jbestie

    jbestie Newbie

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    Hi. I have a question about RAM Upgrade to more than 16GB on MSI GE70 2PE Apache Pro

    I know that question was asked a few times on different resources but I can't find clear answer, so please advise:
    - is 16GB RAM limitation provided by hardware design or just by software lock in BIOS?

    So is it possible to unlock somehow the RAM upgrade up to 32GB or motherboard doesn't support more than 16GB?
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Official supported amount is 16GB, but the processor can handle up to 32GB from what Intel says.
    Your mileage varies as MSI might not had tested 16GB modules so they can't make it work if it doesn't work.
     
  3. Shane529s

    Shane529s Newbie

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    GV62-8RE touchpad issues.

    My touchpad on my new laptop seems very glitchy, slow, semi unresponsive, and inaccurate. These are the things I have tried so far.
    1, Update drivers with windows update-no change
    2. Rollback driver-no change
    3. Uninstalling the touchpad in device manager and reinstall while in safe mode.
    5. Adjust all the settings in windows.
    6. Adjust settings in synaptics utility.
    7. Install drivers from MSI support drivers.

    The driver I'm running is 19.5.31.11 which is the newest driver for this device I believe.

    I tried installing that driver from msi support page and it told me the one installed was newer so that's when I rolled it back but I didn't look at the driver that it rolled back to.

    The touchpad acts like it's not tracking my finger. It's hard to explain. When I slide my finger the cursor will stop randomly while I'm still sliding my finger.

    I don't have these problems with my Hp laptop and touchpad on my logitech k400 keyboard combo.

    I bought the laptop from newegg so I can return it but its just a hassle I would rather fix it. I might check the motherboard connection.

    At this point I think the touchpad is faulty. I have recently owned a few new HP laptops and the touchpads are very responsive and nice I wouldn't think a MSI laptop would be any different.

    Is there anything else I can do to resolve this problem? It's been an issue since I pulled it out of the box.

    Thanks
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Maybe you have a defective unit, exchange with reseller and hopefully the next unit doesn't have such issues.
     
  5. Shane529s

    Shane529s Newbie

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    Do you think it could be a motherboard connection issue? It seems to work really good when I first start the computer then changes after about five minutes.
     
  6. senso

    senso Notebook Evangelist

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    Lack of grounding, at least seems like that.
     
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  7. Shane529s

    Shane529s Newbie

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    Well I guess I get to crack it open and check. Not really a fun reason to break into a new laptop.
     
  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Best to exchange it instead of doing it yourself.
     
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  9. rsgametech

    rsgametech Notebook Guru

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    Do all GT73EVR's with the 7820hk support NVMe PCIe Gen3?
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    GT73EVR has more limitations but it does offer support for 1x NVMe SSD.
     
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