[Official] Questions for the MSI Rep! #2

Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. cranker2k

    cranker2k Notebook Enthusiast

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    Thanks, but I have IRST installed by default and there's nothing there. The online documentation said first step is to enable from BIOS, which is missing. MSI has a YouTube video on setting up RAID, and it also refer to choosing such option in BIOS' "Advanced -> SATA Mode" menu.

    So I am hoping it just a matter of enabling somewhere, or MSI can supply a RAID version of BIOS. It will really disappoints and angers me if MSI only has it in the 068 model, which forces me to buy two 512GB SSDs while I want greater storage.
     
    Last edited: May 9, 2018
  2. skman

    skman Notebook Geek

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    Curious..which SSDs do you have installed?
     
  3. cranker2k

    cranker2k Notebook Enthusiast

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    I currently have the stock SSD that comes with the 037 configuration (Best Buy), and that's a Samsung 512GB SATA SSD. I will only buy 2 1TB NVMe SSDs if I can RAID them.
     
  4. skman

    skman Notebook Geek

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    Perhaps the bios won't show you the option without a second drive there to put into raid?
     
  5. cranker2k

    cranker2k Notebook Enthusiast

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    Thanks!! As a poster indicated in another thread, the SATA Mode Selection option in BIOS does have it there with "RST Premium or Optane...". Select that, save, and reboot back into BIOS and there will be an IRST menu option.
     
    Last edited: May 9, 2018
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  6. Crash525

    Crash525 Notebook Geek

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    If the rep is still available, how is it contacting MSI for tech support?
     
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  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You can post your questions here and they will reply to you as soon as they can, but everyone else on the forum can answer your questions too.
    If you need answers directly from MSI then it's best to contact their technical support by phone.
     
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  8. Crash525

    Crash525 Notebook Geek

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    As i was saying my question is how is it contacting tech support for msi? Is it easy, is it difficult, do you have to send a support ticket like gigabyte and aorus? I didnt ask how to contact.

    Sent from my Pixel XL using Tapatalk
     
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  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It is very easy, so let's take US support for example: the quickest way to reach them is by calling and there's a wait time which can go from few minutes to 15 minutes. You can also submit request/ticket online which is usually answered within 24 hours.
     
  10. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    Speaking as someone on "the inside", MSI support is exceptionally good and very easy to work with. I can only imagine that their customer-facing support is just as good, or even better.
     
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