[Official] Questions for the MSI Rep! #2

Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. senso

    senso Notebook Consultant

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    Strange question time, are all the FPC and various connectors on the GT72s motherboard(MS-17821) and the GT72 Dominator Pro equal?

    Thinking about upgrading my mobo to a 6820HK based one from a GT72S into my GT72 chassis.

    Best regards.
     
  2. streetunder

    streetunder Notebook Consultant

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    Hello,

    Does anyone noticed stuttering on games and benchmarks, lately?

    Some MSI 1070 laptops have this "bd prochot" issue, causing CPU throttling to 800mhz, which causes severe stuttering, on CPU intensive games.

    Check this thread, if you have this kind of problem with your laptop, and share your feedback.

    Thank you

    P.S

    Any news on a updated BIOS to fix the Intel Spectre/Meltdown issue?

    Msi removed the latest BIOS from the official MSI website, bios date 11 January 2018, because Intel told them to do so (some folks have bsod with this bios).

    If you go there now, they put an older BIOS instead, which is strange, since they released many new bios after this one.

    So, yes, you cant rollback, since the previous BIOS, is not avaliable for download on the official MSI website anymore.

    Share your feedback, thank you.

    Cheers
     
    Last edited: Feb 13, 2018
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Please keep your posts minimal if they share the same subject so users don't get confused, thank you.
    http://forum.notebookreview.com/threads/spectre-meltdown-bios-removed-by-msi-feedback.813645/
     
  4. jauffrey

    jauffrey Notebook Enthusiast

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    Not sure if this is the appropriate place for this or not, but my 8 month old MSI GT72VR's keyboard backlighting randomly lost part of the blue color spectrum. One day, my beautiful teal turned into a weird dull yellowy-green, and while blue itself works, and green itself works, teal and other similar colors do not. This only affects the keyboard, all other lights work as intended. Any ideas on how to resolve this without having to mail my laptop in for RMA? I tried resetting the Dragon software to no avail.
     
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Have you tried FN + +/- key to adjust the light? If problem persists then please proceed with RMA request.
    upload_2018-2-14_14-12-19.png
     
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  6. jauffrey

    jauffrey Notebook Enthusiast

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    The lighting works, but one of the colors dropped out. It's not worth sending my $2,000 daily driver laptop halfway around the world to maybe fix (I've heard horror stories of Asus RMAs, and haven't gotten the best customer service from MSI *cough*) but was just curious. So basically, MSI used a faulty keyboard - or maybe it was SteelSeries? Who knows.
     
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  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Things do break with every brand and no product can be spared of malfunction. But you can try reaching out to your regional MSI office to see if you can purchase a keyboard instead of sending it in, then do the replacement yourself. If the option isn't available, then you can also look it up on eBay, etc.
     
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  8. hmscott

    hmscott Notebook Nobel Laureate

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    @jauffrey - and there are Asus Replacement parts dealers that can be messaged and asked for things not listed, and you can send a couple to hunt down what you need - new or pulls from otherwise dead laptops with working keyboards. I'd explain the exact nature of the failure and not just ask for a keyboard, as their might be support components that go with the keyboard lighting external to the keyboard module.

    Hit the Shopping tab too...
    https://www.google.com/search?q=asus+laptop+keyboard+replacements
     
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  9. senso

    senso Notebook Consultant

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    The keyboard is staked to the top, it needs a whole top case replaced, when keyboards where faulty in the MSI repair center I worked they keyboards where demanded to be destroyed so a faulty keyboard would never be used in another laptop..
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    They can't reuse the keyboard even if they wanted to, because by the time the keyboard is taken off from the C panel it would have been damaged already.
     
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