[Official] Questions for the MSI Rep! #2

Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. Danishblunt

    Danishblunt Notebook Virtuoso

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    It is upgradable, no worries. MSI 1060 works, Clevo 1070 (the one eurocom is offering, not the one req. extra power) also works.

    also the trade program was only in US, Canada and UK I think.
     
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  2. damarsh33

    damarsh33 Newbie

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    Yeah I live in NY.

    I'll look up Eurocom and see what that'll look like.
     
  3. tiliarou

    tiliarou Notebook Consultant

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    Trade in was also offered in Europe but was not interesting.
    This is a scandal anyway that MSI didn't communicate and reached out to customers BY THEMSELVES ! As usual we had to do the job and request clarifications and compensation (whichs so far DID NOT JUSTIFY why we were lied to).
     
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  4. hacktrix2006

    hacktrix2006 Notebook Evangelist

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    Will MSI be updating all the laptops that is currently vulnerable to the Intel ME issue as i have just tested my system and its marked as the following

    Code:
    Based on the analysis performed by this tool: This system is vulnerable.
    
    INTEL-SA-00086 Detection Tool
    Application Version: 1.0.0.128
    Scan date: 22/11/2017 00:48:12
    
    Host Computer Information
    Name: GT72-6QD
    Manufacturer: Micro-Star International Co., Ltd.
    Model: GT72
    Processor Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    OS Version: Microsoft Windows 10 Pro
    
    Intel(R) ME Information
    Engine: Intel(R) Management Engine
    Version: 11.0.0.1173 
    SVN: 1
    
    Copyright(C) 2017, Intel Corporation, All rights reserved. 
    
    Reason i am asking is due to the system i have didn't get the CPU Microcode update for the Skylake/Kabylake Hyperthreading issue, so it would be nice to know if this issue will get a patch via a bios update?
     
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Let's all approach MSI with this issue so they can release a BIOS update. It's very likely that there won't be other fixes included with this special release.
     
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  6. hacktrix2006

    hacktrix2006 Notebook Evangelist

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    I have sent in a support ticket however it will be more then likely head banging the wall like it was with the hyperthreading microcode update where they claim the fixes are already in the 11D bios which is over a year old nearly. I do hope they do fix i as it will save me a laptop tear down and programming run after using ubu uefi editor.

    Sent from my SHIELD Tablet K1 using Tapatalk

    [EDIT]

    I have had a reply however i don't think support knows of the issue as they are requesting pictures of the issue with my laptop, so updated the ticket with all the information that Intel has supplied on the matter hopefully that helps. Also a side note as well to the Errata: SKZ7/SKW144/SKL150/SKX150/SKZ7/KBL095/KBW095 Hyperthreading bug which seem to have been skipped for the GT72/GT80 systems which are the ones that are effected by this.

    Will update when i have another reply.


    [EDIT2]

    MSI have now replied correctly, with the following

    Code:
    Thanks for your feedback.We’re aware of this Intel ME vulnerability issue and it affects to the models which bundled with Intel 6th and 7th generation core processors.
    The patch is directly added to our new products, and for the products currently on the market, we’re planning to release an update tool as a solution for our customer.
    The estimated release time for the update tool would be on the first week of December.
    Kindly be patient and thanks again for your understanding.
    
    
    Best Regards,
    MSI Notebook Technical Application Department
    
    I have also asked if the CPU Microcode update for HyperThreading SL&KL CPU's will be applied for systems that didn't get it but was effected by it, so awaiting an update on that one too.
     
    Last edited: Nov 24, 2017
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  7. TooNice

    TooNice Notebook Enthusiast

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    Hello. I have two of questions regarding the MSI GT62VR 7RE.

    1. How easy is it to open the laptop to clean the fans? (Detailed reply appreciated. Namely the approximate number of screws, type of screws, and necessity to remove certain parts to access the interior)
    2. Would doing so void the warranty?

    Thanks.
     
  8. specialist7

    specialist7 Notebook Evangelist

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    Opening/changing thermal paste/cleaning does not void warranty provided you don't damage any internal components in the process.

    Its pretty to open the case, I think its about 5 screws using a regular Philipps screw driver, should have no problems accessing the fans from there.

    Make sure if you're using air to hold the fan blades in place as blowing air and making the blades spin at a high rate may damage the fan voltage regulators (if it has any). If using compressed air in a can make sure its up right and not tilted so the chemicals don't come out. If possible just remove the entire fan and clean it then put it back rather than cleaning while in the laptop.
     
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    1. Very easy, you don't need to open it up by using a vacuum or blower to get the job done.
    2. Warranty will not void unless you break something.
     
  10. DannyB513

    DannyB513 Notebook Guru

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    Got my new GE73VR and got to enjoy it for less than a week!!!

    I was performing a BIOS update in order to then flash the Intel ME fix (says on MSI's website to flash to latest BIOS first) and now my laptop will not boot. I do not get the MSI logo or anything. When I turn on the laptop the power light turns on red but the laptop never boots.

    I tried unplugging laptop, removing laptop battery, and unplugging CMOS battery (at least what appeared to be the CMOS battery) and left it unplugged for 45 minutes. Still won't boot. Is there any way to force flash the BIOS to the system or am I screwed and will have to return my laptop to @Donald@HIDevolution and wait for them to RMA to MSI for a new MB?

    Anybody help? @Phoenix, @hmscott
     
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