*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

Discussion in 'Gigabyte and Aorus' started by BringTheRain403, May 8, 2017.

  1. Meetloaf13

    Meetloaf13 fear the MONKEY!!!

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    You have to remove th big foam piece.

    Sent from my Pixel XL using Tapatalk
     
  2. Denjin

    Denjin Notebook Guru

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    I've had a reply from Gigabyte to my issue. I don't agree, unless the issue is with everyone's Aero 15?

    As I'm at the end of my first 14 days, perhaps a return to vendor is in order.
     
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  3. CedricFP

    CedricFP Notebook Evangelist

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    Can others please look at HWINFO and go to port 5 PCI bus and see what speeds it is reporting?

    @Denjin -- sounds to me like they're saying they think it might be an issue with your hardware alone, which doesn't jive. Surely they have their own model they can confirm / test on?
     
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  4. Denjin

    Denjin Notebook Guru

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    Yeah, if anyone can select the PCIe root port that the TB3 port hangs off of in hwinfo64 it would be appreciated. You can see exactly what to select in my old post http://forum.notebookreview.com/thr...15-owners-lounge.804575/page-77#post-10575989
     
    Last edited: Aug 11, 2017
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  5. HermannnTheGerman

    HermannnTheGerman Notebook Guru

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    I don't have a genuine Thunderbolt device, I only have a USB drive to connect to the USB-C jack. Connecting it populates the "Root Port #5" branch in hwinfo64. So this might be helpful information anyway:

    "PCI Express Root Port # 5" shows PCI Express version 2.0 (max link width 4x; max link speed 5.0 GT/S). On its subtree, all of the "Intel JHL6340 (Alpine Ridge 2C) TB3 Bridge" entries have PCI version 3.0 (4x; 8.0 GT/s).
     
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  6. Denjin

    Denjin Notebook Guru

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    Thanks, @HermannnTheGerman. Same issue, then. Vendor and Gigabyte are insisting it is a fault with my device though and doing RMA. ugh. Can't wait to get it and have same issue again.
     
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  7. agent_pires

    agent_pires Notebook Consultant

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    I've asked my contact at Gigabyte to see if they know anything about the TB3 port speed.
     
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  8. agent_pires

    agent_pires Notebook Consultant

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    Have the same issue maybe next editions they can fix that...
     
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  9. CedricFP

    CedricFP Notebook Evangelist

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    It's clear that this is not just an isolated issue with your hardware, and it's pretty ridiculous they can't just do a bit of on-site testing.

    On top of that, didn't you say the retailer mentioned there might be a bios fix down the pipe? Sounds to me like Gigabyte is well aware of the problem unless the retailer was blowing smoke up your rear.
     
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  10. Denjin

    Denjin Notebook Guru

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    Yeah I have no idea what is going on. :( I have RMA'd it though and it's being collected on Monday. Perhaps it is all some delaying tactic.
     
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