*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

Discussion in 'Gigabyte and Aorus' started by BringTheRain403, May 8, 2017.

  1. scrod

    scrod Notebook Consultant

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    It's not the most diplomatic response, but whether or not it's reasonable depends a lot on whether or not your display is typical of what Gigabyte is putting into Aero 15s. If it is typical, then the response, while blunt, is more or less accurate. If your particular unit was much worse than average for the Aero 15, then it definitely could have been handled better. If you get another Aero 15, and not a cherry-picked one for a premium fee, I'd be curious how it compares if you take images the same way. Perhaps the older WVA technology is prone to greater variations than newer IPS display panels? Might be worth contacting one of the other custom retailers first.

    Perhaps it comes down to how Gigabyte defines defects and how much the retailer ends up being reimbursed to resolve returns of this type? I don't know how big these custom retailers are, but if it's on their dime, I'm sure it hurts to have to take back stuff that perhaps falls out of a manufacturer definition of defective. Meanwhile, the Amazons and Neweggs of the world can probably absorb such returns without much problem. Either way, the real blame may be with Gigabyte. I hope you have better luck with HID or Xotic or whoever you go with. I had a good experience with Ken at GentechPC, but so far the notebook hasn't had an issue that would involve support, thankfully.

     
  2. CedricFP

    CedricFP Notebook Evangelist

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    I mean, I think it goes without saying that a retailer is truly tested, in terms of their quality, when you *do* need support.

    If they can't even sell you a freaking product well to begin with, then there's no hope...

    This is also not the first time issues with GenTech have been posted in this thread which seems a high number of issues for a rather small sample size of owners if we're only talking about 1 laptop model.

    Regarding Aero 15 stuff:

    1. FN + ESC on my unit also exhibits the same bug as @airat.shafikov . Going from quiet mode (fans off idle) to max fan via that hotkey, and then back again, returns the fans to "Normal" mode where they spin at 2000rpm, as per reported by Gigabyte's Smart Dashboard. It would be nice if we could program this key to cycle through the fan modes.

    2. My PCI Bus Port 5, the one that is used for the TB3 connection in @Denjin 's Aero 15, is also showing only a PCIE2.0 x4 connection per HWINFO. I am using regular Windows 10 Pro.

    I do have an NVME drive installed which shows PCIE3.0 x 4. Is anyone able to test their Aero 15 if they don't have an NVME drive and only a SATA one? Use HWINFO to look at PCI Bus Port 5, and see the PCIE version number.

    3. In Gigabyte Fusion, if I go to custom lighting profiles, my keyboard backlight is frozen to Cyan and cannot be changed to a custom colour. Is anybody else experiencing this?
     
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  3. Denjin

    Denjin Notebook Guru

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    @CedricFP - thanks for the notes. I will test 1 and 3. I have NVME drive myself and it is running slower than a Samsung 950 Pro but at least the root port it is off of (#9) is the correct type.

    In regards to 2, are you also using creator's update to W10 Pro? I tried to test using lspci -vv to make sure it wasn't OS issue but can't get latest Ubuntu to run (without freezing) on this device once the GUI boots up.
     
    Last edited: Aug 7, 2017
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  4. CedricFP

    CedricFP Notebook Evangelist

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    I do have the creator's update installed, yes. Do you think that makes a difference?
     
  5. Denjin

    Denjin Notebook Guru

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    Not sure, was just curious to see just in case. I had tried to do some tests via a bootable Linux USB stick but had no luck.
     
  6. lebellium

    lebellium Notebook Geek

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    Hello there,

    I bought the Aero 15 last week to replace my good old 2010 Dell Studio XPS 16.

    I already tried to replace it last year with a MSI GE62VR but I finally returned it because of high surface temps and noise, as well as.... backlight bleed.

    After playing a few days with the Aero 15 I really like it and it could be the 'chosen one' but once again I have an issue with backlight bleed:
    http://imgur.com/a/pIurF
    @RobonHood: with the same laptop and same camera but different angle I can get severe backlight bleed like yours (my 2nd pic) but the 1st pic is closer to what I really see with my eyes.

    I'm facing a real dilemma here, whether I should keep it or return it.
    Of course a black background with 100% brightness and no ambient lighting in the room is not a normal use but even with automatic brightness (which would set brightness at 10-20 in a dark room) I can still see it a bit when viewing videos with a black bottom band.

    Coming from a 7y-old laptop with a very good screen uniformity, it's getting hard to accept moderate to severe backlight bleed. Only light backlight bleed should be acceptable.

    I'm wondering if I return it and ask for a replacement, is there any chance that I get a better unit or are all units impacted in similar proportions (due to the bezel-free design) but some customers simply care more about it than others.

    BTW, the "Minimize LCD Backlight Bleed" option on hidevolution sounds very interesting and I would be more than ready to pay 100$ more just for that but unfortunately I need a French azerty keyboard and there is no alternative to hidevolution in France :(
     
  7. RobonHood

    RobonHood Notebook Enthusiast

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    While to "some" extent I could agree with this, the device is $2200 with warranties from them. To pay that much 1. You expect a solid device with minimal issues 2. Should an issue arise (in this case it did) to have that issue taken care of because you chose to spend the extra monies with them, instead of another retailer.

    Maybe the device screens have issues but I can count in this thread about 3-4 devices that had the issues with backlight I had. What's more damning to me in this instance, is I specifically requested and was told by Ken that I would get a panel with minimal bleed.

    RobonHood,

    You are welcome.

    Yes we can match Minimize Backlight Bleed LCD no problem, you can just mention it on the comment section during checkout. To be honest with you we haven't heard any customers complaint about backlight bleed issues with Aero 15. But customers who is not familiar with LED LCD backlight vs old laptops with CCFL lamp backlight and OLED technologies on TV will complaint about the backlight bleed regardless.

    The cash discount will be offer if you send payments without GenTech PC been charge transaction fees such as:

    - PayPal
    - Credit / debit cards (even it's checking account on debit cards its still process by Visa / Master as you can see the Visa Master logo on the card).

    So if you can mail us the check / money order / cashier's check or wire transfer that we won't get charge with fees then we will pass the 3% saving to you.

    Thanks.

    Ken


    And this was mentioned in my order, so I was VERY upfront about this being a problem I didn't want to see. Yet, once my money was had it was unimportant. I'm not trying to beat a dead horse here as it's all but resolved the device is going back to GenTech. But making it aware for others who may want to purchase from them what to expect is important to me at this point.

    So for reference this is what made me notice that the display was bleeding at all link.


    Only after I noticed this did I perform the bleed test and found the much larger issue lol.
     
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  8. scrod

    scrod Notebook Consultant

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    I also dislike spending big bucks and having to deal with issues. I missed that you were told your unit would have minimal backlight bleed. That is definitely on the retailer. And while I appreciate that perfection isn't possible, it sure seems like Gigabyte used a panel with quality control issues to save a buck and left the retailers to deal with it. So are they refunding or replacing? Either way they are resolving the issue at least. I've had some worse experiences with reps at retailers like Amazon and Newegg. And the real question is how support is from Gigabyte after the return period is over. If it's like HP or some others, that's a much bigger potential problem for the duration of the warranty.

     
    Last edited: Aug 7, 2017
  9. RobonHood

    RobonHood Notebook Enthusiast

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    No Worries, I had lightly explained it earlier but hadn't linked that email, I'm having to return the laptop on my dime for shipping to get my money back.
     
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  10. CedricFP

    CedricFP Notebook Evangelist

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    Will you be required to pay a restocking fee?
     
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